25 South Queen Street, Lancaster, Pennsylvania USA 17603

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Lancaster Marriott at Penn Square.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. For the safety and confidence of our guests, our guest-facing associates are required to wear masks. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Mobile check-in, digital key and service requests via the Marriott Bonvoy™ mobile app.
  • Valet service is currently unavailable for parking.
  • Pool is currently closed.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings.

We're utilizing enhanced technologies, including hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities

Disinfectant wipes are available in the room for every arriving guest as well as upon request.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
  • Plough Restaurant: Open for lunch, dinner, and to-go for indoor and outdoor dining.
  • The Exchange: Rooftop bar, open 7 days a week. Indoor and outdoor dining available.
  • Two Kings: Open for breakfast.
  • We Proudly Serve Starbucks: Open daily.


QR codes available for menu selections. All associates are trained in elevated cleaning and disinfection techniques with hospital-grade products. Food and beverage associates will have proper (PPE) personal protection equipment including gloves and face coverings. Reservations are strongly encouraged.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: $10 Food & Beverage credit (all outlets) for Platinum and above members. We Proudly Serve Starbucks is available for to-go breakfast offerings,
  • Lounge Access: M Club is currently closed. Thank you for your understanding.
  • Welcome Gift: Points or additional $10 Food & Beverage credit for Platinum and above members.
  • Late Check-Out: Available for Platinum and above members.
  • Mobile Check-In/Check-Out: Available for all Bonvoy members.
  • Mobile Key: Available for all Bonvoy members.
  • Mobile Dining: Currently not available through Bonvoy app.
  • Mobile Guest Requests: Available for all Bonvoy members.