151-157 City Road, London, England United Kingdom EC1V 1JH

Explore the world, with confidence

At M by Montcalm, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacity reduction in our restaurant in compliance with local legislation and partition screens installed at reception desks.

Mobile check-in, check-out and key, service requests delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as regular placement of hand sanitising stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying. We're utilising enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities. In-room coffee makers are not currently available, but guests can request contactless coffee delivery Disinfectant wipes are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Centre: Open, masks required at all times.
  • Spa: Open, reservation required.
Our restaurant is open for breakfast only. For the safety of our guests, we do not have a self service buffet.

A takeaway all-day dining menu is available. Orders can be collected from reception or contactless delivery.

Please note that Mobile Dining is not currently available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: In the absence of a Club Lounge, Platinum Elite, Titanium Elite, and Ambassador Elite members can select either a continental breakfast for two or 750 points per day at time of arrival. This benefit is not available via Room Service.
  • Lounge Access: This hotel does not have a Club Lounge
  • Welcome Gift: Gold Elite members receive 500 points per stay. Platinum Elite and above receive a choice upon arrival of 1,000 points per stay OR US$10 food and beverage credit per stay
  • Late Check-Out: Silver Elite receive priority late check-out upon request (based on availability). Gold Elite receive 2pm late check-out upon request (based on availability). Platinum Elite and above receive guaranteed late check-out upon request (up to 4pm)
  • Mobile Check-In/Check-Out: Mobile Check-In and Check-Out is available for all members and is strongly recommended for a limited contact experience. Please note that all guests are still required to complete and sign a registration card at reception upon arrival.
  • Mobile Key: Mobile Key is available for all members and is strongly recommended for a limited contact experience.
  • Mobile Dining: Mobile Dining is not currently available.
  • Mobile Guest Requests: Mobile Guest Requests is available for all members and is strongly recommended for a limited contact experience.