86-90 Park Lane, London, United Kingdom W1K 7TN

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott Grosvenor House London.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.

Signage throughout the hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local mandates and partitions installed at front desks and restaurant hostess desks.

Mobile check-in, key and service requests delivered right to your door via the Marriott Bonvoy™ mobile app.

Valet service is available for parking. On-site parking available, please contact hotel in advance.


Please note that wearing a face covering is required by law for all guests and staff in the public areas of the hotel.

In keeping with Marriott’s Commitment to Clean, we have made several enhancements to the cleaning practices throughout the hotel and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are requested to wear personal face coverings when in public areas.

Electrostatic Spraying. We are utilizing enhanced technologies, including electrostatic sprayers in high traffic areas with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities
Disinfectant wipes are available in the room for every arriving guest as well as upon request
Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24 hours.

JW Steakhouse

  • 6:30 am - 11.00 am - Weekdays breakfast - assisted continental buffet and à la carte options. 
  • 7:00 am - 11:00 am - Weekends breakfast - full English breakfast buffet.
  • 12 noon - 11:00 pm - All day dining, Lunch and Dinner menus. Private dining room available for private events.
  • Bourbon Bar - open 12 noon - 12 am daily.
  • Bar seating available.


Park Room

  • Open daily 9:00 am - 10:00 pm.
  • Weekdays - Lunch and Afternoon Tea - advanced reservation required.
  • Weekends - Full service. Afternoon Tea with pianist.


Executive Lounge

  • Open daily from 6:30 am - 11:00 pm.
  • Self-service hot beverages and soft drinks.
  • Eligible Marriott Bonvoy guests with access to Executive Lounge can avail continental of breakfast via JW Steakhouse.
  • Afternoon snacks - 1:30 pm - 4:30 pm.
  • Evening canapes - 5:30 pm - 7:30pm.
  • Self-service beer and wine bar - 5:30 pm - 9:30 pm.


In-room Dining

  • Available daily for resident guests from 7:00 am to 2:00 am.


Mini Bar

  • Standard - empty Mini Bars
  • On demand customized Mini Bars.


Park Lane Market

  • Open daily from 7:00 am - 8:00 pm.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Platinum Members or above will enjoy breakfast in JW Steakhouse as an alternative to the Executive Lounge
  • Lounge Access: Executive Lounge Open, see details under Food & Beverage offerings.
  • Welcome Gift: Bonus points will be awarded as per normal membership benefits
  • Late Check-Out: As per normal membership benefits
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: QR codes available for all menus with contactless delivery available for In-Room Dining
  • Mobile Guest Requests: Yes

Following the recent lifting of Covid-19 related restrictions as of 19 July 2021, the hotel will continue to follow various protocols in light of Covid-19 pandemic that are also widely adopted throughout the UK hospitality industry.


The 3 principles we continue to follow are:


1. Hygiene

The hotel maintains a high level of enhanced hygiene protocols in all areas. Associates will wear face coverings and white gloves during the service.


2. Ventilation

All public areas and events spaces have a high level of natural and mechanical air-conditioning with fresh air ventilation. The supply air handling unit has a maximum flow rate of 76,464 m/3 per hour = 21.24 litres per second. The units are continuously run at 50% capacity equalling 10.62 litres per second per person, which is above the recommended enhanced 10 litres per second.


3. Sanitization

High traffic areas and touch points are sanitized frequently and regularly, and hand-sanitizing stations are available for all guests to use. If an event wishes to implement their own additional Covid-19 measures and protocols, we will do our best to support where possible.


Hand-sanitizing stations will be placed on all levels around the Great Room and Ballroom including:

- At the cloakrooms and arrival points.
- Top and bottom of each staircase.
- Within all the Gents and Ladies bathrooms.




  • Deep cleaning and sanitization of all public areas and event spaces will take place on a daily basis pre-occupation of the event space.
  • Increased cleaning protocols during the set-up, rehearsals and event including sanitization of all high-touch points to include all the stair and balcony handrails, doors handles and bathrooms.
  • During the event, frequent housekeeping attendance of Ladies and Gents bathrooms during the event with particular attention during peak times.



  • If required, two large cloakrooms are available at the hotel's discretion.
  • Guests should be requested to avoid bringing luggage such as overnight bags with them to the venue to help minimize queues.
  • We recommend staggered arrival times where possible.



  • All front of house associates will wear masks.
  • All food service associates will wear white cotton gloves that are replaced regularly throughout service.