86-90 Park Lane, London, United Kingdom W1K 7TN

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott Grosvenor House London.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout the hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local mandates and partitions installed at front desks and restaurant hostess desks.

Mobile check-in, key and service requests delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to the cleaning practices throughout the hotel and in guest rooms. These include:

Enhanced Public Space Cleaning. We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE). Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are requested to wear personal face coverings when in public areas.

Electrostatic Spraying. We are utilizing enhanced technologies, including electrostatic sprayers in high traffic areas with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities
Disinfectant wipes are available in the room for every arriving guest as well as upon request

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24 hours, key access via Front Desk, maximum capacity 5 guests at any one time.

JW Steakhouse: Open daily 12:00 noon to 10:00pm

 

Park Room:

 

  • Open for breakfast - Monday to Friday from 6.30am to 11.00am / Saturday & Sunday from 7.00am to 11.00am.
  • Open for beverages throughout the day until 10.00pm

 

Executive Lounge:

 

  • Hours of Operation: 6.00 am to 11.00 pm
  • Offer: Self Service Coffee Machine and soft drinks all day
  • Self Service Bar available 5.00 pm to 9:30 pm
  • Evening Canapes: 5.00 pm to 7.00 pm

 

Red Bar: Closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Platinum Members or above will enjoy breakfast in JW Steakhouse as an alternative to the Executive Lounge
  • Lounge Access: Executive Lounge Open, see details under Food & Beverage offerings.
  • Welcome Gift: Bonus points will be awarded as per normal membership benefits
  • Late Check-Out: As per normal membership benefits
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: QR codes available for all menus with contactless delivery available for In-Room Dining
  • Mobile Guest Requests: Yes
Should you wish to understand social distancing capacities of hotel event space, please contact us on: grosvenorhouse.sales@marriotthotels.com and we will be pleased to assist.