Piccadilly, London, England United Kingdom W1J 7BX

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand London Park Lane.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage placed throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local mandates and Government guidance, and partitions installed at front desks and food and beverage service lines. Mobile sanitizer stations also placed in all public areas and lifts.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:



Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, public areas and elevators, and also provided hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are advised to wear personal face coverings in line with local Government guidance.

Electrostatic Spraying: We shall be utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

Fitness Center: Open, masks required at all times.


Lounges: Open.


Bar & Terrace: Open.

Smith & Whistle
All day dining 11am to 23pm Monday to Sunday.
For booking inquires please contact Salman.Ullah@sheraton.com

Palm Court
Breakfast 6.30am to 11am Monday to Friday and 7am to 11am on weekends
All day dining from 12pm to 11pm Monday to Sunday
Currently no Afternoon Tea service until September (subject to review)
For booking inquires please contact Ravewan.Lerdkootchasee@Sheraton.com

In Room Dining
Breakfast 7am to 11am
All day dining 11am to 11pm

 

  • Limited Club Lounge available.
  • Mercante and Musetti are not operational at present. Further update of reopening will be communicated shortly.
  • All menus can be accessed via QR code or hard copy or through our website.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available.
  • Lounge Access: Club Lounge open for self-service of hot beverages and chilled waters.
  • Welcome Gift: Pre-Dinner Drink available between 5.30pm & 7.30pm.
  • Late Check-Out: Available on request.
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: Not currently available.
  • Mobile Guest Requests: Available.