Piccadilly, London, England United Kingdom W1J 7BX

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand London Park Lane.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.
Mobile sanitizer stations are placed in public areas in the hotel. In England, face coverings are no longer required by law. The government suggests that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet. 

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. 

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, public areas and elevators, and also provided hand sanitizing stations.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations.

The Palm Court, Mercante Restaurant and Smith & Whistle bar are operating on both table and bar service. 

The Sheraton Fitness gym is open 24/7 and is cleaned throughout the day.

Digital menu's are available in all areas (single use physical menus also available). We strongly recommend advance booking, and contactless payments using credit/debit card payments. We are not accepting cash payments.

We will continue to respect personal choices with regards to social distancing.

  • In-Room Dining: 
    • Breakfast: 7am - 11am
    • All Day Dining: 11am - 11pm, Currently no night service.
       
  • Palm Court Restaurant:
    • All Day Dining: 9am - 10pm 
    • Afternoon Tea: 2pm - 6pm 
    • Drinks: Until 11pm
       
  • Smith & Whistle:
    • Monday & Tuesday: 4pm - 11.30pm
    • Wednesday to Saturday: 12pm - 11.30pm
    • Sunday: 12pm - 11pm
       
  • Mercante:
    • Breakfast: 
      Monday - Friday: 6.30am-11am
      Saturday & Sunday: 7am-11am
    • Brunch: 
      Saturday & Sunday: 12pm - 6pm
    • Lunch and Dinner: 
      Wednesday to Saturday: 12pm - 9.30pm
      Sunday: 12pm - 6pm
       
  • Mercante Terrace:
    • Monday - Sunday: 12pm noon - 11pm
       
  • Mussetti: Coming Soon
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

  •  

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available.
  • Lounge Access: Club Lounge open for complimentary breakfast, beverages, coffee, tea, snacks and canapes throughout the day. 
  • Welcome Gift: Pre-Dinner Drink available between 5.30pm - 8.30pm.
  • Late Check-Out: Available on request.
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: Not currently available.
  • Mobile Guest Requests: Available.