Leicester Square, London, England United Kingdom W1D 6QF

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.

Following the hotel's multi-million pound refurbishment, W London is the first hotel in the UK to implement the new DigiValet technology, allowing guests to transform their experience, and offers each individual a different mood, feel and environment to suit their needs. Each room is fitted with an in-room tablet, giving guests a full control of their experience at their fingertips as the user-friendly and colourful interface allows further personalisation of temperature, lighting, music and entertainment preferences. The Digivalet technology also allows for a contactless stay and services including pre-ordering breakfast, self-checkout and pre-booking housekeeping.


Other measures we are taking to keep you safe are:


  • Signage throughout our hotel to remind guests to maintain social distancing.
  • Screens in place in key public areas including at the welcome desks and in The Perception.
  • Face masks worn by all staff during service.
  • Lift capacity management.
  • Temperature check for all staff upon entry to hotel.
  • Please note that wearing a face covering is required by law for all guests and staff in the public areas of the hotel.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Deep cleaning in high-touch guest areas and guest rooms.
  • Public space surfaces are thoroughly treated with hospital-grade disinfectants and cleaning done with increased frequency.
  • Guest room surfaces are thoroughly cleaned with hospital-grade disinfectants.
  • Disinfecting wipes placed in each room for guests' personal use.
  • In-room minibar elimination to avoid spread of germs on consumables.
  • Removal of decorative pillows from rooms.
  • Removal of paper accessories and collateral in rooms.
  • Room styling upon request only.
  • Additional sanitizing stations throughout the hotel.

Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

The Perception bar will operate with a table-only service in line with local guidelines and social distancing regulations.


AWAY Spa is open Wednesday - Sunday only and requires booking in advance.


The gym, FIT, is limited to a 8 person capacity with sign-in mandatory.

  • Fitness equipment is spaced out or placed "Out Of Service" to allow for social distancing.
  • Implementation of additional full-cleans of FIT during the day.


All staff fully trained on new operational procedures.

The Perception bar will operate with a table-only service in line with local guidelines and social distancing regulations.

All staff fully trained on new operational procedures.


Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.