Leicester Square, London, England United Kingdom W1D 6QF

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

Following the hotel's multi-million pound refurbishment, W London is the first hotel in the UK to implement the new DigiValet technology, allowing guests to transform their experience, and offers each individual a different mood, feel and environment to suit their needs. Each room is fitted with an in-room tablet, giving guests a full control of their experience at their fingertips as the user-friendly and colourful interface allows further personalisation of temperature, lighting, music and entertainment preferences. The Digivalet technology also allows for a contactless stay and services including pre-ordering breakfast, self-checkout and pre-booking housekeeping.


In England, face coverings are no longer required by law.  The government suggests that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Deep cleaning in high-touch guest areas and guest rooms.
  • Public space surfaces are thoroughly treated with hospital-grade disinfectants and cleaning done with increased frequency.
  • Guest room surfaces are thoroughly cleaned with hospital-grade disinfectants.
  • In-room minibar elimination to avoid spread of germs on consumables.
  • Room styling is carried out on a daily basis unless requested otherwise.
  • Additional sanitizing stations throughout the hotel.

Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

Perception bar is operating on both table and bar service.

Away spa is open every day and we suggest advanced bookings to secure the right time for you.

FIT gym is open 24/7 and is cleaned throughout the day.

The Perception bar will operate with bar and table service. We will continue to respect personal choices with regards to social distancing.


Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.