147c Cromwell Road, Kensington, London, England United Kingdom SW5 0TH

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at London Marriott Hotel Kensington.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant and lobby bar in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines. 
  • Mobile check-in and key, service requests via the Marriott Bonvoy™ mobile app. 
  • Room Service operated on call and contactless collection basis.
  • Face masks and disposable gloves provided on request. 
  • Hotel cleans and sanitizes public areas and publicly accessible facilities every two hours or more if necessary. 
  • No valet service available for parking. 
  • Executive Lounge is currently closed. Executive Lounge benefits are currently offered in Cast Iron Bar & Grill.


Please note that wearing a face covering is required by law for all guests and staff in the public areas of the hotel.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. 
Personal Protective Equipment (PPE): Staff members will wear PPE (face coverings, gloves, etc) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings. 
Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. 
Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request. All in-room magazines and menus including room service and restaurants have been removed and are now available on TV or QR codes. 


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide daily housekeeping cleaning services while you are away from the room. If you'd like to opt out of receiving daily cleaning, simply let our team know and we will amend your service request.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

  • Pool: N/A
  • Executive Lounge: Closed. Executive Lounge benefits are currently offered in Cast Iron Bar & Grill.
  • Fitness Center:
    • 7am - 10pm Monday - Thursday
    • 7am - 8pm Friday
    • 8am - 4pm Saturday - Sunday

Hotel Restaurant and Bar: 



  • Monday - Friday: 6:30am - 10:00am
  • Saturday - Sunday: 7:00am - 11:00am 

Cast Iron Brunch:

  • Saturday - Sunday: 1:00pm - 4:00pm.


Cast Iron Dinner:

  • Monday - Sunday: 6:00pm - 10:00pm


Cast Iron Bar:

  • Monday - Sunday: 12:00pm - 11:00pm


Room service: 

  • Monday - Sunday: 06:00am - 11:00pm
  • In-room dining
    • Breakfast: Monday - Sunday 6:00am to 11:00am
  • Order and contactless collection available upon request.
  • Mobile Menu available.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Order and contactless collection available 
  • Lounge Access: Closed. Lounge benefits served in Cast Iron Bar & Grill.
  • Welcome Gift: Point option and hotel credit available for Elite membership. 
  • Late Check-Out: Available for Elite membership. 
  • Mobile Check-In/Check-Out: Available. 
  • Mobile Key: Available. 
  • Mobile Dining: Not Available. 
  • Mobile Guest Requests: Available.