Euston Road, London, England United Kingdom NW1 2AR

Explore the world, with confidence.

At St. Pancras Renaissance Hotel London, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

 

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. As part of Marriott International's family of brands , we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

 

Here is what you can expect when you're with us.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.

Following the latest UK government guidance, the St. Pancras Renaissance Hotel is reopening from 17th May. The latest update on the government guideline is available at: GOV.UK/coronavirus.

The following measures are in place when we reopen our doors:

 

  • Signage throughout our hotel will remind guests to maintain social distancing and ad-hear to relevant UK government guidance.
  • Hand sanitiser stations are available in high-traffic areas.
  • Partitions have been installed at front desks and service counters.
  • Self-Parking recommended, valet service will not be available. Limited on-site parking, contact hotel in advance.
  • We encourage the use of the Marriott Bonvoy App for faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.
  • Face coverings are not required but recommended to be worn when moving through hotel public areas.
  • The NHS Track & Trace is not mandatory but recommended throughout our restaurants & bars, leisure facilities and meeting & event spaces.  


All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping services: Have been revised to limit staff interactions. Your room will be serviced every third day of your stay under our strict cleaning protocols. If you would like to modify your housekeeping schedule, please contact us during your stay or request through the Marriott Bonvoy App.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities:

  • Minibars - Currently not available in Barlow rooms.
  • Literature including Magazines, Books has been removed from rooms.
  • Coffee machines & Kettles - Sanitised for your safety. Contactless coffee delivery available upon request.
  • Disinfectant wipes provided in rooms, face masks available on request.
  • St. Pancras Spa, Swimming Pool and Fitness Center are open
  • Fitness Center: Available for 24 hours. Face masks, hand sanitiser provided. Disinfectant wipes to be used before/after equipment use
  • Swimming Pool, Steam Room & Sauna: are available
  • Spa Treatments: Available with advance booking required, minimum 60minute treatments
  • Relaxation Room: Available in conjunction with a spa treatment
  • Changing Rooms & Lockers: are available

Our Restaurants and Bars have reopened on 17th May following the latest UK government guidance.

We have revised service across our Restaurants and Bars so check the website for the latest opening times. Digital menus are available in all areas (single-use physical menu's also available). We strongly recommend advance booking, and contactless payments using credit/debit card payments. We are not accepting cash payments.

 

  • The Hansom - Open for Breakfast, All Day Dining, Cocktails and Afternoon Tea (Thursday-Sunday). MAKE A RESERVATION
  • In Room Dining - Is available 24/7 throughout your stay. Menu's are available on Guest TV menus as well through Mobile Dining on the Marriott Bonvoy App.
  • Booking Office 1869 - Opening in October 2021 with a fresh look. LEARN MORE
  • Chambers Club - Returns October 2021.
  • RoofGarden St. Pancras - the botanical haven and hidden gem of Kings Cross. Returns in Winter 2021.
  • MI+ME - Is temporarily closed and will return in 2022.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Coming Soon...
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Served In-room or pick-up from a-la-carte menu.
  • Lounge Access: Chambers Club currently not available. Titanium/Ambassador will be offered Bonvoy points bonus.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per Standard.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
  • Mobile Key: Available, as per standard.
  • Mobile Dining: Coming Soon...
  • Mobile Guest Requests: Available via Mobile Chat.

What you must do when you arrive in England from abroad depends on where you have been in the 10 days before you arrive. Please check the latest guidance before you travel.

 

The latest guidance including a list of countries on the red, amber and green and what tests you are required to take is available here:

 

Red, amber and green list rules for entering England

 

At St. Pancras Renaissance Hotel, we are here to assist you with any questions that you may have regarding these rules. You are required to order your own tests, when ordering tests to the hotel please list your full name, arrival date and contact number on your order. Please address any deliveries to St. Pancras Renaissance Hotel, Euston Rd, NW1 2AR, United Kingdom

 

All of the precautions are subject to change with updated government guidance.


Covid Test

We've partnered up with the Collison Group Test Centre in the St. Pancras International Station. Our hotel guests get 20% OFF on all Covid tests by using the discount code: STPHOTEL

LEARN MORE

Meetings & Events are permitted in COVID-19 Secure premises.
 
Further guidance on meeting others in these situations is available here: going to work

 

  • For the Health and Safety of our Associates & Customers, the following precautions may be in place during your event:
  • Event spaces will be operating at full capacity in line with UK government guidance for all events.
  • Face Coverings do not need to be worn by guests and social distancing is no longer mandatory. Our event team can work with the clients to accommodate their specific requirements on social distancing for their events. 
  • Hand sanitiser stations in public areas.
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas.
  • Group lead contact details will be kept with our safety and security team for 21 days to support the government contact tracing initiative

Our dedicated event planner will work with event organisers on the implementation of protocols and procedures specific of your event.
 


Wedding Ceremonies & Celebrations

 

  • Event spaces will be operating at full capacity in line with UK government guidance for all Weddings and Social events.

 
There is further guidance for small marriages and civil partnerships.


 
Please contact our dedicated wedding team at rhi.lonpr.events@renaissancehotels.com to discuss your upcoming wedding and celebrations with us.

 

All of the precautions are subject to change with updated government guidance.


All of the precautions are subject to change with updated government guidance.

St. Pancras Renaissance Hotel remains available as a backdrop for film and photography following current government guidance on the production of film and photography.

Please contact our dedicated events team to enquire about hiring our unique venues.


Call us on: 0207 841 3541 or email: rhi.lonpr.events@renaissancehotels.com

Further industry guidance available at filmlondon.org.uk/covid-19-updates-and-guidance.

All of the precautions are subject to change with updated government guidance.