Euston Road, London, England United Kingdom NW1 2AR

Explore the world, with confidence.

At St. Pancras Renaissance Hotel London, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

 

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. As part of Marriott International's family of brands , we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

 

Here is what you can expect when you're with us.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing and ad-hear to relevant UK government guidance
  • Hand sanitiser stations are available in high-traffic areas
  • Partitions have been installed at front desks and service counters
  • Self-Parking recommended, valet service will not be available. Limited on-site parking, contact hotel in advance
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room
  • Face coverings are required to be worn in hotel public areas
  • From 2nd December: Socialising is allowed up to six people outdoors (MI+ME, St. Pancras Roof Garden & Terrace)
  • From 2nd December: Gatherings for work are permitted following additional social distancing guidance


All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas
  • Housekeeping services: Your guest room is your sanctuary throughout your stay with us. Light cleaning will be offered daily, Linen and Terry will be changed every third day during your stay. If you would like to modify your housekeeping schedule, please contact us during your stay
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols


Room Amenities:

  • Minibars - Sanitised and sealed and will be available throughout stay
  • Literature including Magazines, Books has been removed from rooms
  • Coffee machines & Kettles - Sanitised for your safety. Contactless coffee delivery available upon request
  • Disinfectant wipes provided in rooms, face masks available on request


Every guest room is thoroughly cleaned and disinfected prior to your arrival. If you'd like to amend your housekeeping schedule or any other in-room amenities please speak with a member of our guest services team.

St. Pancras Spa and Fitness Centre will reopen from 2nd December following the latest UK government guidance.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on operating leisure facilities safely. The modifications we have made include:

 

  • Fitness Center: Reduced space and equipment capacity, advance booking required for one hour time period. Face masks, hand sanitiser provided. Disinfectant wipes to be used before/after equipment use. Towels will not be provided.
  • Swimming Pool, Steam Room & Sauna: Reduced capacity, advance booking required for one hour time period
  • Spa Treatments: Available with advance booking required, minimum 60minute treatments
  • Relaxation Room: Available with advance booking in conjunction with a spa treatment
  • Changing Rooms & Lockers: Reduced capacity, limited amenities, Towels will not be provided

Our Restaurants and Bars will be reopening on 2nd December following the latest UK government guidance.

We have revised service across our Restaurants and Bars so check the website for the latest opening times. Digital menu's are available in all areas (single use physical menu's also available). We strongly recommend advance booking, and contactless payments using credit/debit card payments. We are not accepting cash payments.

 

  • MI+ME: Open-Air casual dining for Lunch or Dinner, located on the Upper Terrace in St Pancras International Station. Gourmet Burgers, healthy salads, local beers and wines by the glass.
  • The Hansom: Open for Breakfast, Lunch, Afternoon Tea, Dinner and Light Snacks. Live Music and Cocktails.
  • Gilbert Scott Restaurant: Open. Reduced opening hours. See website for details
  • Roof Garden St Pancras: Open for Take-away dining (weather dependant)


Booking Office Bar & Restaurant - Returns later in the year, available for private events
Chambers Club - Returns in 2021

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Served daily from a-la-carte menu, available in from in-room-dining and or from 2nd December in The Hansom.
  • Lounge Access: Chambers Club currently not available. Titanium/Ambassador will be offered Bonvoy points bonus.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per Standard.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
  • Mobile Key: Available, as per standard.
  • Mobile Dining: Coming Soon...
  • Mobile Guest Requests: Available via Mobile Chat.

For the Health and Safety of our Associates & Customers, the following precautions may be in place during your event:

 

  • Social distancing measure of more than one meter which may include one-way system, space capacity limits in public areas (e.g. restrooms, lifts)
  • Hand sanitiser stations in public areas, event spaces and face coverings available on request for all guests
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas
  • Group lead contact details will be kept with our safety and security team for 21 days to support government contact tracing initiative


Our dedicated event planner will work with event organisers on the implementation of protocols and procedures specific of your event.

BUSINESS EVENTS

 

  • From 2nd December, our event spaces will be operating at 50% capacity in line with UK government guidance.
  • Social distancing measure will be in place which may include one-way system, space capacity limits in public areas (e.g. restrooms, lifts) and queuing protocols
  • Face masks should be worn when social distancing cannot be maintained
  • Hand sanitiser stations in public areas, event spaces and face coverings available on request for all guests
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas
  • Group lead contact details will be kept with our safety and security team for 21 days to support government contact tracing initiative


Wedding Ceremonies & Celebrations

 

  • Maximum of 15 in attendance for weddings (including couple and guests, excludes: officiants, hotel staff, third-party suppliers, photographers, security personnel, or catering staff)


Filming & Photoshoots

 


All of the precautions are subject to change with updated government guidance.