Euston Road, London, England United Kingdom NW1 2AR

Explore the world, with confidence.

At St. Pancras Renaissance Hotel London, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

 

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. As part of Marriott International's family of brands , we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

 

Here is what you can expect when you're with us.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

The following measures are in place for the safety and protection of our guests and associates:

 

  • Hand sanitiser stations are available in high-traffic areas.
  • Self-Parking recommended, valet service will not be available. Limited on-site parking, contact hotel in advance.
  • We encourage the use of the Marriott Bonvoy App for faster, contactless check-in and access to mobile dining. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.

All of the precautions are subject to change with updated government guidance, The latest update on the government guideline is available at: GOV.UK/coronavirus.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping services: Have been revised to limit staff interactions. Your room will be serviced daily. If you would like to modify your housekeeping schedule, please contact us during your stay or request through the Marriott Bonvoy App.
  • Personal Protective Equipment (PPE): Staff members may wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities:

  • Minibars - Currently not available in Barlow rooms.
  • Coffee machines & Kettles - Sanitised for your safety.
  • Disinfectant wipes provided in rooms, face masks available on request.
  • St. Pancras Spa, Swimming Pool and Fitness Center are open
  • Fitness Center: Available for 24 hours. Hand sanitisers provided. Disinfectant wipes recommended to be used before/after equipment use
  • Swimming Pool, Steam Room & Sauna: are available
  • Spa Treatments: Available with advance booking require 
  • Relaxation Room: Available in conjunction with a spa treatment
  • Changing Rooms & Lockers: are available

Our Restaurants and Bars are open following the latest UK government guidance.

We have revised service across our Restaurants and Bars so check the website for the latest opening times. Digital menus are available in all areas (single-use physical menu's also available). We strongly recommend advance booking, and contactless payments using credit/debit card payments. We are not accepting cash payments.

 

  • Booking Office 1869 - Old-world European charm meets the dry wit of London. LEARN MORE | RESERVATIONS
    • Breakfast:
      • Monday-Sunday: 7am-11am
    • Lunch:
      • Thursday-Saturday: 12pm-3pm
    • Dinner/Evening:
      • Tuesday & Thursday: 4:30pm-12am
      • Friday & Saturday: 4:30pm-1am.
      • Sunday & Monday: Closed.
  • The Hansom - Open for All Day Dining, Cocktails and Afternoon Tea (Monday-Sunday). MAKE A RESERVATION
    • Monday: 11am-10:30pm.
    • Tuesday & Wednesday: 11am - 6pm
    • Thursday-Saturday: 11am - 8pm.
    • Sunday: 11am - 10:30pm. 
  • In Room Dining - Is available 24/7 throughout your stay. Menu's are available on Guest TV menus as well through Mobile Dining on the Marriott Bonvoy App.
  • Chambers Club - Open Daily - 7am-10pm 
    • Breakfast:
      • Monday-Friday: 7am-11am
      • Saturday & Sunday: 7am-12pm.
    • Hors d'oeuvres (snacks & drinks): 5:30pm - 7:30pm .
    • Memberships: returning in September 2022.  
  • RoofGarden by Booking Office 1869  -  the botanical haven and hidden gem of Kings Cross. LEARN MORE | RESERVATIONS
    • Now Open - Thursday-Saturday: 2pm-9pm
  • MI+ME - Is temporarily closed and will return in September 2022.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Available for in-room dining.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available in-room or hotel restaurant.
  • Lounge Access: Available, as per standard
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per Standard.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
  • Mobile Key: Available, as per standard.
  • Mobile Dining: Available for in-room dining.
  • Mobile Guest Requests: Available via Mobile Chat.

You are no longer required to complete a UK passenger locator form before you travel, take any COVID-19 tests or quarantine when you arrive in England. Please check the latest guidance before you travel. At St. Pancras Renaissance Hotel, we are here to assist you with any questions that you may have regarding these changes. If you require tests to be ordered to the hotel for your onward journey - when ordering tests to the hotel please list your full name, arrival date and contact number on your order. Please address any deliveries to St. Pancras Renaissance Hotel, Euston Rd, NW1 2AR, United Kingdom