Euston Road, London, England United Kingdom NW1 2AR

Explore the world, with confidence.

At St. Pancras Renaissance Hotel London, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

 

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. As part of Marriott International's family of brands , we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

 

Here is what you can expect when you're with us.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Following the latest UK government guidance, the St. Pancras Renaissance Hotel is reopening from 17th May. The latest update on the government guideline is available at: GOV.UK/coronavirus.

The following measures are in place when we reopen our doors:

 

  • Signage throughout our hotel will remind guests to maintain social distancing and ad-hear to relevant UK government guidance.
  • Hand sanitiser stations are available in high-traffic areas.
  • Partitions have been installed at front desks and service counters.
  • Self-Parking recommended, valet service will not be available. Limited on-site parking, contact hotel in advance.
  • We encourage the use of the Marriott Bonvoy App for faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.
  • Face coverings are required to be worn in hotel public areas.


All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping services: Have been revised to limit staff interactions. We are delighted to deliver a limited daily service under our strict cleaning protocols. If you would like to opt out or modify your housekeeping schedule, please contact us during your stay or request through the Marriott Bonvoy App.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities:

  • Minibars - Sanitised and sealed and will be available only upon request.
  • Literature including Magazines, Books has been removed from rooms.
  • Coffee machines & Kettles - Sanitised for your safety. Contactless coffee delivery available upon request.
  • Disinfectant wipes provided in rooms, face masks available on request.
  • From 17th May St. Pancras Spa, Swimming Pool and Fitness Center reopen with limited availability.
  • Fitness Center: Reduced space and equipment capacity, advance booking required for a one-hour time period. Face masks, hand sanitiser provided. Disinfectant wipes to be used before/after equipment use. Towels will not be provided.
  • Swimming Pool, Steam Room & Sauna: Reduced capacity, advance booking required for a one-hour time period
  • Spa Treatments: Available with advance booking required, minimum 60minute treatments
  • Relaxation Room: Available with advance booking in conjunction with a spa treatment
  • Changing Rooms & Lockers: Reduced capacity, limited amenities, Towels will not be provided

Our Restaurants and Bars will be reopening on 17th May following the latest UK government guidance.

We have revised service across our Restaurants and Bars so check the website for the latest opening times. Digital menus are available in all areas (single-use physical menu's also available). We strongly recommend advance booking, and contactless payments using credit/debit card payments. We are not accepting cash payments.

 

  • MI+ME - Open for Lunch & Dinner - Gourmet Burgers, healthy salads, ‘desserts to celebrate', draft beer and wines in an open-air setting.- Reopens on 22nd April, an outdoor dining area.
  • The Hansom - Open for Breakfast, Lunch, Afternoon Tea, Dinner, Light Snacks and Cocktails.
  • Booking Office Bar & Restaurant - Returns Summer 2021 with a fresh look.
  • Chambers Club - Returns Summer 2021.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Served In-room or pick-up from a-la-carte menu.
  • Lounge Access: Chambers Club currently not available. Titanium/Ambassador will be offered Bonvoy points bonus.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per Standard.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
  • Mobile Key: Available, as per standard.
  • Mobile Dining: Coming Soon...
  • Mobile Guest Requests: Available via Mobile Chat.

From 5th January, Meetings & Events are permitted in COVID-19 Secure premises for the purposes of training, education or where face-to-face meetings are necessary.


Further guidance on meeting others in these situations is available at gov.uk/guidance/national-lockdown-stay-at-home#meeting-other-people.


For the Health and Safety of our Associates & Customers, the following precautions may be in place during your event:

  • Event spaces will be operating at 50% capacity in line with UK government guidance.
  • Social distancing measure of more than one meter which may include one-way system, space capacity limits in public areas (e.g. restrooms, lifts)
  • Face masks should be worn when social distancing cannot be maintained
  • Hand sanitiser stations in public areas, event spaces and face coverings available on request for all guests
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas
  • Group lead contact details will be kept with our safety and security team for 21 days to support the government contact tracing initiative


Our dedicated event planner will work with event organisers on the implementation of protocols and procedures specific of your event.

Wedding Ceremonies & Celebrations

  • Maximum of 15 in attendance for weddings (including couple and guests, excludes: officiants, hotel staff, third-party suppliers, photographers, security personnel, or catering staff), please contact our dedicated wedding team at rhi.lonpr.events@renaissancehotels.com to discuss your upcoming wedding and celebrations with us.

 

All of the precautions are subject to change with updated government guidance.

St. Pancras Renaissance Hotel remains available as a backdrop for film and photography following current government guidance on the production of film and photography.

Please contact our dedicated events team to enquire about hiring our unique venues.


Call us on: 0207 841 3541 or email: rhi.lonpr.events@renaissancehotels.com

Further industry guidance available at filmlondon.org.uk/covid-19-updates-and-guidance.

All of the precautions are subject to change with updated government guidance.