Euston Road, London, England United Kingdom NW1 2AR

Explore the world, with confidence.

At St. Pancras Renaissance Hotel London, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

 

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. As part of Marriott International's family of brands , we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

 

Here is what you can expect when you're with us.

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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness and spa areas in accordance with UK government guidance.
  • Hand sanitiser stations are available in high-traffic areas.
  • Partitions have been installed at front desks and food service counters.
  • Self-Parking recommended, valet service available on request. Limited on-site parking, contact hotel in advance.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available on request. All bags will be disinfected before being delivered to your room.
  • Face coverings are required to be worn in hotel public areas.


All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping services: Have been revised to limit staff interactions and rooms will be serviced after the 3rd night of stay as standard. Daily service is available upon request.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities:

 

  • Minibars - Sanitised and sealed and will be available only upon request.

 

  • Literature including Magazines, Books has been removed from rooms.

 

  • Coffee machines & Kettles - Sanitised for your safety. Contactless coffee delivery available upon request.

 

  • Disinfectant wipes provided in rooms, face masks available on request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, reduced capacity, advance booking required. Time limit may be in place at peak times to enable enhanced cleaning protocols. Face masks provided.
  • Swimming Pool: Open, reduced capacity, advance booking required. Time limit may be in place at peak times to enable enhanced cleaning protocols.
  • Spa: Open, advance booking required. Check website for opening times.

We have revised service across our Restaurants and Bars so check the website for the latest opening times. Digital menus are available in all areas (single-use physical menus also available). We strongly recommend advance booking, use of contactless payments or credit/debit card payments. Cash payments will not be accepted until further notice.

Food delivery will be available to our guestrooms from our restaurants. Pick-up service is available from front desk or directly from the restaurant as the preferred option.

 

  • The Hansom NW1: Iconic Destination Bar and Lobby Lounge with live music. OPEN for Breakfast, All day dining and drinks. Afternoon Tea available from October.
  • MI+ME:  Gourmet Burgers and healthy salads. OPEN for Lunch, Dinner
  • Roof Garden St Pancras: Relaxed, Outdoor terrace with views over King's Cross. OPEN from 4pm for take-away services, weather dependent.
  • Gilbert Scott Restaurant: An English Festing Hall. OPEN for Lunch, Dinner (Tuesday-Saturday) and Sunday Brunch.

 

Please check website for latest OPENING TIMES.

 

  • Booking Office Bar & Restaurant: Returns later in the year, available for private events.
  • Chambers Club: Returns in 2021.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available in MI+ME eat-in or pick-up from a-la-carte menu. Self-service buffet not available.
  • Lounge Access: Chambers Club currently not available. Titanium/Ambassador will be offered a selection of snacks/beverage choices in restaurants.
  • Welcome Gift: Available, as per standard.
  • Late Check-Out: Available, as per Standard.
  • Mobile Check-In/Check-Out: Available, ID to be presented at Front Desk on arrival.
  • Mobile Key: Available, as per standard.
  • Mobile Dining: Not available through Mobile App. Pick-up and Delivery service is available through Guest Services.
  • Mobile Guest Requests: Available via Mobile Chat.

For the Health and Safety of our Associates & Customers, the following precautions may be in place during your event:

 

  • Social distancing measure of more than one meter which may include one-way system, space capacity limits in public areas (e.g. restrooms, lifts)
  • Hand sanitiser stations in public areas, event spaces and face coverings available on request for all guests
  • Single use cutlery, cups, water bottles/cans, function rooms linen-less table setup
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas
  • Food will be pre-boxed/pre-packed with no self-service buffets
  • Staggered arrivals, departures and breaks. Queuing may be required
  • Group lead contact details will be kept with our safety and security team for 21 days to support government contact tracing initiative

 

Our dedicated event planner will work with event organisers on the implementation of protocols and procedures specific of your event.

 

All of the precautions are subject to change with updated government guidance.