2 Caxton Street, London, England United Kingdom SW1H 0QW

Explore the world with confidence

At St. Ermin's Hotel, Autograph Collection, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

Arrival

 

  • Concierge and Guest Relations teams trained to navigate guests around the enhanced procedures at the hotel.
  • Clearly signed, designated entry and exit doors at the entrance to the hotel
  • Hand sanitiser and sanitising wipes available throughout the hotel's public areas.
  • Masks, gloves and wipes available from the front desk on request
  • Protective screens at reception and concierge
  • Fully set up for mobile check in
  • Subtle social distancing signage
  • Enhanced luggage handling protocols
  • Sanitiser in all lifts
  • Signage politely asking guests to limit numbers in lifts
  • Bedrooms allocated to lower floors so guests can use the stairs where possible
  • All public areas especially high touch areas and washrooms cleaned at least every 30 minutes
  • Soap and sanitiser in toilets, quality, disposable hand towels
  • Public areas sanitised at night time by our electrostatic sprayer
  • Gym will remain closed initially but envisage a one hour bookable time slot per individual user with cleaning in between if and when we do open it
  • AAA COVID Confident Accredited


(There are additional initiatives but they relate to removing things e.g. some decorative items, water station, magazines etc)

Guest Bedroom

 

  •  Marriott designated Cleanliness Champion / Commitment to Clean programme
  • Guest amenity in every room - Face mask / sanitiser / sanitising wipes
  • Each room left vacant for 48 hours between guests
  • Our usual exceptional attention to detail but all high touch areas paid special attention to and cleaned with anti-viral / bacterial sanitiser
  • TV can be operated via your mobile phone (compatible phones only)
  • Hotel services and food and beverage service can be accessed via our in house app / contactless ordering service
  • Air conditioning maintained with approved chemicals
  • Planning to trail electrostatic sprayer
  • Investigating ozone treatment of duvets / pillows
  • Occupied room servicing restricted to every third day to minimise contact with hotel staff (more frequent on request)

Guest Bedroom

 

  • Marriott designated Cleanliness Champion / Commitment to Clean programme
  • Guest amenity in every room - Face mask / sanitiser / sanitising wipes
  • Each room left vacant for 48 hours between guests
  • Our usual exceptional attention to detail but all high touch areas paid special attention to and cleaned with anti-viral / bacterial sanitiser
  • TV can be operated via your mobile phone (compatible phones only)
  • Hotel services and food and beverage service can be accessed via our in house app / contactless ordering service
  • Air conditioning maintained with approved chemicals
  • Planning to trail electrostatic sprayer
  • Investigating ozone treatment of duvets / pillows
  • Occupied room servicing restricted to every third day to minimise contact with hotel staff (more frequent on request)


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
Gym restricted to 4 pax at a time. Maximum 30 min workout per guest.
Food and Beverage
  • Contactless ordering and payment
  • All menus available to be enjoyed in the guest's bedroom
  • Naturally socially distanced dining areas
  • Discreet signage throughout
  • Sanitiser and disinfecting wipes readily and generously distributed throughout the dining outlets and meeting spaces
  • Tables will remain clear of crockery, cutlery, cruets etc until the guest sits
  • Plated food service
  • Water and wine bottles left at the table to be self-served
  • Contact with one waiter, one manager max, discreet, distanced check backs
  • Table and chair sanitised after / before each new diner
  • Restaurant sanitised / deep cleaned daily

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including: 

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Served at table a la carte. No buffet service.
  • Lounge Access:No lounge available at this property.
  • Welcome Gift: Safety pack including sanitiser, face masks and sanitiser masks.
  • Late Check-Out: Upon request, subject to availability.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Dining: Available.
  • Mobile Guest Requests: Available.