198 Whitton Road, Twickenham, England United Kingdom TW2 7BA

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at London Marriott Hotel Twickenham.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.
  • We continue to respect personal choices with regards to social distancing and the wearing of face coverings.
  • Mobile check-in and key, service requests via the Marriott Bonvoy™ mobile app.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:
 
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (face coverings, gloves, etc) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request. All in-room magazines and menus including room service and restaurants have been removed and are now available on TV or QR codes.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide daily housekeeping cleaning services while you are away from the room. If you'd like to opt out of receiving daily cleaning, simply let our team know and we will amend your service request.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Pool: accessible for Hotel Guests free of charge at the Virgin Active
  • Executive Lounge: Closed
  • Fitness Center: accessible for Hotel Guests free of charge at the Virgin Active 6AM - 10PM MON - FRI / 8AM - 8PM SAT - SUN
Hotel Restaurant and Bar:

Breakfast:
Mon - Sun 06:30am - 10:00am served in the 22 South Restaurant.

Lunch & Dinner:
Available daily between 12:00pm to 10:30pm in the Formation Bar

The Formation Bar is open Mon - Sun from 08:00am to 11:00pm for beverages and light snacks.

Room service:
Available Mon - Sun from 06:30am to 11:00pm
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier.