Old Shire Lane, Waltham Abbey, England United Kingdom EN93LX

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Waltham Abbey Marriott Hotel.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing. Restaurants are operating in compliance with local and state mandates, and partitions are installed at front desks, and food and beverage service lines.
  • Mobile check-in and key, service requests, room service and food pick up options.
  • Face masks and disposable gloves provided on request.
  • Hotel cleans and sanitizes public areas and publicly accessible facilities every two hours or more if necessary.
  • No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.


Personal Protective Equipment (PPE): Staff members will wear PPE (face coverings, gloves, etc) based on the activities they are performing and based on direction by the local authorities. Guests are required, as per government guidelines, to wear a face mask as of the 8th of August 2020 when passing through our public areas.


Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request. All in-room magazines and menus including room service and restaurants have been removed and replaced with QR codes.

Your guest room is your sanctuary throughout your stay with us. If you would like to modify your DAILY housekeeping schedule, i.e. to every two days, please advise us on arrival so that we can note your preference as we appreciate that in these unusual times you may want to minimize contact.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Pool: Open, booking slots required
Fitness Centre: Open, booking slots required
Cast Iron Grill Restaurant : A la carte menu with table service only. Table bookings recommended.
Brew Bar Lounge: Table Service Only.

Breakfast: Available Mon - Fri 6.30am - 10.00am Sat & Sun 7.00am - 10.30am.
Dinner: Available daily from 6.00pm - 9.30pm (last order 9.15pm)
Brew Bar Lounge: Sunday - Thursday 09.00am - 11.00pm Friday & Saturday 09.00am - midnight
Room Service: Available from 7.00am - 11.00pm Monday - Sunday.
We also have a Grab and Go shop available in the Lobby offering beverages and snacks 24hrs daily.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Available in restaurant. Point option also available for Elite membership.
  • Lounge Access: No Executive Lounge
  • Welcome Gift: Not available. Point option and hotel credit available for Elite membership.
  • Late Check-Out: Depending on Elite status.
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.