11 Knightsbridge, London, England United Kingdom SW1X 7LY

Stay Well

Welcome to The Wellesley Knightsbridge, a Luxury Collection Hotel, London.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
The Wellesley Team
  • Temperature checks will be conducted on a daily basis before entering the premises of the hotel, if high body temperatures are detected the affected team member will be sent home and will be required to follow official self-isolation guidance.
  • If unwell team members are required to stay home, and inform their HOD.
  • All team members will be required to wash their hands (or use hand sanitiser) every 20 minutes.
  • All team members will be required to wear PPE as appropriate.
  • The team will follow a policy of no physical contact and maintain physical distancing, wherever possible.

The Wellesley Guests
  • You will be asked to complete a pre-arrival health questionnaire and return it prior to arrival.
  • Your temperature will be taken at the hotel entrance. If your temperature is 37.8 degrees and above, regretfully, the stay will either have to be re-scheduled or cancelled where in that case you will receive your full deposit back.
  • Your luggage will be sanitised before entering the premises.
  • Due to social distancing valet parking will not be available however our doorman will be assisting you to park your car accordingly.
  • Please use your bedroom bathroom rather than public areas bathrooms.
  • Please wash/sanitise your hands when returning to your bedroom.
  • Cash will not be accepted, unless arranged by prior agreement.

Hotel
  • The highest food safety standards will continue to be maintained.
  • The Duty Manager is our designated individual who will be responsible for any COVID-19 related queries (guests & staff).

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • An electrostatic sprayer which will be used to sanitise all the floors & areas of the hotel to ensure additional safety.
  • We have removed non-essential items to minimise any contamination risk.
  • An amenity kit will be available upon request which includes sanitiser, wipes and face covering.
  • Room service will be provided at no extra cost, service is restricted to delivery to the bedroom door.
  • Physical distancing measures will be in place in all common areas.
  • Signage will be displayed in all common areas to reinforce social distancing.
  • Designated partitions have been installed on reception, concierge and reception desks.
  • Lift capacity will be limited to one person at each time, unless travelling together.
  • Enhanced cleaning in public areas with an increased frequency.
  • Hand sanitising stations will be provided at every key public area (front desk, bar, restaurant, toilets).
  • Housekeeping will be available upon request only, guests will be required to vacate the room in order to be properly ventilated prior to housekeeping entering.
  • Additional disinfection measures will be in place in highly used areas (Door knobs, TV Remote control, Crave units).


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:
  • Hotel Lobby: Open, masks required at all times.
  • Oval Restaurant: Open, reservation required.
  • Crystal Bar: Operating on Normal Schedule, social distancing required.
  • Cigar Lounge: Operating on Normal Schedule, social distancing required.
  • Terraces: Operating on Normal Schedule, social distancing required.
  • Jazz Lounge: Temporarily Closed

Food & Beverage

 

  • For walk in bookings, you will be required to give your contact details on arrival at the restaurant.
  • Before entering the premises you will be required to have your temperature checked. If your temperature is 37.8 degrees or above entry will be refused.
  • We have reduced the number of tables in the dining rooms and expanded our outdoor spaces and food offerings.
  • We have expanded dining hours during higher occupancy periods.
  • We will limit table linens and have established strict table/chair sanitation procedures between guest seating periods.
  • We have suspended all buffets. Breakfast will be available from an a la-carte menu.
  • There will be more ‘to go' options in our food and beverage outlets.
  • Salt and pepper shakers will be removed and available on request. They will be sanitised after each use.
  • We will not accept cash payments unless arranged by prior agreement.
  • We will use batched cocktails/ingredients where possible to limit the handling of products.
  • We have expanded our in room dining and outside picnic offering.
  • Room service will be provided at no extra cost, service is restricted to delivery to the bedroom door.
  • Single use menus will be in place across all outlets excluding outdoor outlets which in that case will be wiped and sanitised after each use.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: YES
  • Mobile Guest Requests: YES