60 Upper Thames Street, London, United Kingdom EC4V 3AD

Stay Well and Together We Can Rise.

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you do rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurant and bar in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in and key, service requests via the Marriott Bonvoy™ mobile app.

Face coverings are not required but recommended to be worn when moving through hotel public areas. Face coverings and disposable gloves provided on request.

The NHS Track & Trace is not mandatory but recommended throughout our restaurants & bars, leisure facilities and meeting & event spaces.

All of the precautions are subject to change with updated government guidance.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (face coverings, gloves, etc) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
  • Westin WORKOUT Fitness Studio: Available 24 hours. Face masks, hand sanitiser provided. Disinfectant wipes to be used before and after equipment use.
  • Heavenly Spa by Westin: Open. We highly recommend to book your treatments in advance.
  • Swimming Pool, Steam Room & Sauna: Open.
  • Relaxation Room: Available in conjunction with a spa treatment.
  • Executive Lounge: Open 24 hours.
Hithe + Seek is open daily for lunch, cocktails and dinner.

Mosaic is open daily for breakfast, all-day dining including Eat Well menu.

Westin Fresh by The Juicery is open daily.

In Room Dining is available 24/7. Menus are available on in-room tablets including breakfast, lunch, dinner and Sleep Well menu.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:
 

  • Breakfast: Served in-room or in Mosaic.
  • Lounge Access: Open 24 hours.
  • Welcome Gift: Available, as per standard.
  • Late Check Out: Available, as per standard.
  • Mobile Check-in/Check Out: Available
  • Mobile Key: Available
  • Mobile Dining: Not available
  • Mobile Guest Requests: Available via Mobile Chat

Meetings & Events are permitted in COVID-19 Secure premises.

For the Health and Safety of our associates & guests, the following precautions may be in place during your event:

 

  • Event spaces will be operating at full capacity in line with UK government guidance for all events.
  • Face Coverings do not need to be worn by guests and social distancing is no longer mandatory. Our event team can work with the clients to accommodate their specific requirements on social distancing for their events.
  • Hand sanitiser stations in public areas.
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas.
  • Group lead contact details will be kept with our safety and security team for 21 days to support the government contact tracing initiative.

Our dedicated event planner will work with event organisers on the implementation of protocols and procedures specific of your event.

Please contact our dedicated team at enquiry@westinlondon.com to discuss your upcoming events with us.

All precautions are subjects to change with updated government guidance.