280 ECR, Vedanamelli, Chennai, Tamil Nadu India 603104

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Grand Chennai Resort & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • From the minute you arrive at the hotel, you will notice an elevated level of protection. Our associates will be as involved as you want them to be, making sure that they maintain appropriate distance, yet, just a call away if you need them.
  • We're driven to continually challenge the status quo and anticipate our customers' changing needs, especially during these unprecedented times. We hold ourselves to uncompromising safety standards which is evident from the changes we have brought about in the resort.
  • While our procedures have changed, we have tried to keep your journey as seamless as possible. We ensure that most of the formalities are done pre-arrival so as to ensure minimum time required during check-in at the resort.
  • We have evolved to adopting digital technologies in order to make your journey as contact less as possible. You can check the menus, amenities and our safety procedures just by scanning the QR codes present in the lobby.
  • Our associates are here to ensure that they are as involved in welcoming you as much as you need them to be. They are trained in maintaining required distance yet ensuring all amenities are available to you on demand.
  • Temperature check of all the guest Residents & Non residents is done. If the guest has high temperature he is sent to an isolated area for further actions.
  • Contact less check-in - We encourage guests to download Marriott Bonvoy App for a contact less check in.
  • All the guest baggage is scanned & sanitized before it is sent to the guest rooms.
  • Social Distancing & Face Mask - We encourage our guests to maintain social distancing & wear face masks all the times.
  • Serving Staff in PPE kits - All our Serving staff are in PPE kits while in guest contact area & follow PPE disposal policy.
  • Sanitizing wipes are placed in all guest rooms prior to guest arrivals.
  • We have QR codes being used for Menu's, TV Channels, payments & hotels information being displayed on TV.
  • We have designated places in the Resort where Hand Sanitizers are kept for easy guest access.
  • All high touch point areas in guest room & public areas are sanitized with a disinfectant on a very high frequency.
  • In addition to all the above we use an Electrostatic sprayer in high traffic public spaces to sanitize the area.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, Pre-booking of slot essential.
  • Spa: Closed.
  • Beach: Open.
  • Golf: Open, social distancing required.
  • Kids Club / Playground: Closed until further notice.
  • Lounges: Open, face masks required for entry.
  • Pool: Closed.
  • The Reef: 0700hrs-2000hrs
  • Pintail Lounge (Moved to Pelican Deck): 1700hrs-2000hrs
  • C-salt: 1730hrs-2000hrs
  • IRD Food: 24 Hours
  • IRD Beverage: 1100hrs- 0000hrs
  • Pelican deck restaurant closed temporarily
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed. 
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Yes (All members)
  • Lounge Access: No
  • Welcome Gift: Yes (All members)
  • Late Check-Out: STA
  • Mobile Check-In/Check-Out: Yes (All members)
  • Mobile Key: No (All members)
  • Mobile Dining: No
  • Mobile Guest Requests: Yes (All members)
  • We take great pride in maintaining the highest standards of cleanliness and hygiene throughout the resort. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities to make our cleaning and hygiene protocols even more rigorous. All areas are sanitized and cleaned with a much higher frequency with sanitation chemicals from Diversey and Ecolabs All associates designated for cleaning guest rooms, are in prescribed PPE.
  • All surfaces regarded as high touch points such as TV remote, drawers, door knobs, bedside tables are disinfected using alcohol based sanitizers. All room linen (bed linen and towels) are replaced every alternate day. All guest laundry as well as room linen are treated using enhanced wash cycles and anti-bacterial detergents.
  • Additionally all rooms are equipped with a Hygiene kit - comprising of hand sanitizer and face masks.
  • All guestrooms are equipped with a Hygiene kit comprising of hand sanitizer and face masks.
  • All surfaces regarded as high touch point's disinfected using alcohol based sanitizers. All room linen (bed linen and towels) are replaced every alternate day & all laundry is treated using enhanced wash cycles and anti-bacterial detergents.
  • Amenities & in room dining menus are available on demand via a QR code
  • Loose items such as pens, note pads and information material are removed from all guest rooms. In room dining menus along with resort facilities is available through a QR code.
  • We are making sure your dining experience is thoughtfully curated, keeping in mind limited gathering in restaurant areas and other restrictions for safety.
  • Our restaurants, now offer limited seating providing a minimum of 3 meters distance between tables.
  • Menu cards & payment modes are available through the use of QR codes. Guests are encouraged to make prior table reservations.
  • Our culinary team of chefs adhere to highest standard of food and personal hygiene.
  • We also ensure that when you order In room dining, we have minimum personal interaction. You may access the In Room dining menu through the QR code available.