Plaza de las Cortes, 7, Madrid, Spain 28014

Stay Well and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. Here are some of the key changes you can expect from your stay at Westin. For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • We have implemented touchless or low-touch solutions including: Mobile Check In/Out, Mobile Chat, and Mobile Key.
  • QR codes are available to provide easy access to digital collateral/menus and updates.
  • Guest greetings have been modified to a bow, while continuing to ensure guest needs are met.

Our commitment to keep associates, guests and customers safe is our utmost priority. To supplement our reputation for cleanliness and hospitality we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Emphasis on Hygiene & Cleanliness

 

  • We have our own hygiene plan and associates are required to follow personal hygiene, social distancing and PPE guidance in compliance with local laws.
  • Hand sanitizing stations for guest use are placed in all high-traffic areas and public spaces.


Providing Personal Protective Equipment (PPE)

 

  • All associates wear a face mask as part of their uniform. Guests are welcome to wear personal face masks and should abide by local regulations. Personal face masks and additional amenity items such as hand sanitizer and disinfecting wipes, are offered where available.


Deeper, More Frequent Cleaning

 

  • Enhanced cleaning protocols require frequently disinfecting high-touch items and sanitizing restrooms as often as every hour.


Front Desk

 

  • Utilization of the Marriott Bonvoy™ app: check in, access your room, or order room service.
  • Queuing through floor decals and stanchions; signage to remind guests of physical distancing requirements.
  • Physical barriers at front desk; associate focus on hygiene and disinfection.
  • Disinfected between stays; keys sanitized prior to handover to guests.
  • Luggage sanitized after associate touch.
  • Mobile Check-out and alternative payment options available including contactless payment methods to facilitate social distance where applicable.


Guest Rooms

 

  • Deeper cleaning between guest stays; focused on using the right chemicals in every single part of the room.
  • Deep cleaning and disinfection of all furniture, fixtures, surfaces and high-touch items.
  • Disinfecting wipes, gel and face covering provided in guest rooms.
  • We reduce or remove non-essential high-touch items (magazine or books, etc.).
  • We modify in-stay housekeeping frequency, in-room dining, and other associate entry into guest room.
  • Promoting use of mobile dining for the convenience of ordering your meals digitally.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center, Wellness Treatments and Beauty Parlor.
  • Sanitization of equipment, treatment rooms, and lounge areas between use; high-touch surfaces cleaned hourly.
  • Modified floor plans to increase space between equipment, furniture, etc.
  • Sanitization of rental gear, hair dryers, beverage vending, etc. between use, or replaced with single-use alternative.
  • Promotion of in-room and outdoor fitness alternatives.
  • Staggered arrival times; longer appointment lengths to allow for deeper cleaning between each.

We have revised service across our Restaurants and Bars so check the website for the latest opening times. Digital menus are available in all areas (single-use physical menus also available). We strongly recommend advance booking, use of contactless payments. Food delivery will be available to our guestrooms from our restaurant. Grab & Go service available at 1912 Bar Museum or at room service.

 

  • La Rotonda Restaurant: Open from August 27 for breakfast, lunch and dinner.
  • Opera & Lunch: Tasting menu available every Sunday as of September 6.
  • 1912 Bar Museum: Open from August 27 from 11 am to 11 pm.
  • Asia Gallery and Green Tea: Open for lunch and dinner as of September 1.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.