Water Street, Manchester, England United Kingdom M3 4JQ

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Manchester Marriott Victoria & Albert Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.

In order to continue to protect our guests and team within the hotel we are encouraging you to practice social distancing with our team and other guests. We would also like to encourage you to wear face coverings when using the public areas of the hotel. 


We have installed protective screens at our check-in desks and have placed hand sanitising stations around the key areas of the hotel for your safety.

Use Mobile check-in and check-out for a contactless experience at Reception via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

We have adapted our breakfast service to allow for social distancing and contact free service. All items are served a la carte.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Please be aware that it is a legal requirement to wear a face covering in all public areas, this includes the hotel lobby, guest corridors and public restrooms.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Rooms: All guest rooms have been supplied with antibacterial wipes and complimentary water. Your room will be serviced on a daily basis unless otherwise requested. Please note that your room will have to be vacated whilst it is being cleaned. If you are isolating in your bedroom please note that we will not enter your room, please call reception to request any amenities that will be left outside your door.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

Breakfast will be served in our Restaurant on the ground floor, timings are below:

 

  •  Monday - Friday 7am - 9am
  •  Saturday and Sunday 7.30am - 10.30am

 

Due to social distancing guidelines, we will be taking bookings for breakfast at Check-in during peak days.


If you would like to have breakfast in your room or outside of the times above, we offer an Express Breakfast option, please contact reception to book this. 
 

Restaurant and Bar Area - Opening times:

Monday - Friday 5pm - 11pm
Saturday - 12pm-12am
Sunday - 5pm - 11pm

 

Room Service will be served between 5pm and 10pm each day

Off Site Gym and Pool

Unfortunately, no children are permitted in the pool at this moment. 
Opening Times:
Monday - Friday 06.00 to 22.00
Saturday - Sunday 09.00 to 18.00


Laundry Service - Guest Laundry is available Monday - Friday, please leave your items bagged up at reception before 9am for same day delivery, any items received after 9am will be delivered back the following day. 
 

Meetings & Events - Open with reduced capacity and social distancing measures.

These services are subject to change as per local government guidance.

 

Car Parking at the hotel is limited - we only have 15 spaces and these are available on a first come first served basis.

 
Please ensure you register your car on the I-pad at the Front Desk on arrival at the hotel if you have parked in the hotel car park and confirm your bay number. There is a 20-minute grace period for dropping off however any longer than that, failure to do so will result in a £100 fine. If you are staying more than 1 night and you have parked with us, please ensure you let reception know when you leaving with the car, so we can reserve the space behind you.  

 

If you have parked in the NCP please make sure you obtain the QR code on departure to receive a 50% discount when paying at exit to the car park.

Breakfast will be served in our Restaurant on the ground floor, timings are below:

 

  • Monday - Friday 7am - 9am
  • Saturday and Sunday 7.30am - 10.30am

 

We will be taking bookings for breakfast at Check-in during peak days to avoid queues and promote social distancing.


If you would like to have breakfast in your room or outside of the times above, we offer an Express Breakfast option, please contact reception to book this. 

 

Restaurant and Bar Area - Opening times

Monday - Friday 5pm - 11pm
Saturday - 12pm-12am
Sunday - 5pm - 11pm

 

Room Service will be served between 5pm and 10pm each day
 

  • All team members have face coverings.
  • We have increased the frequency of cleaning and sanitisation in our Kitchen and Front of house areas.
  • All service is table service only.
  • All breakfast items are individually packaged.
  • We have a grab and go breakfast available which can be delivered to your room for those guests who wish to have breakfast in their room.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Complimentary breakfast is offered as part of welcome gift at check-in. For Platinum, Titanium and Ambassador Elite guests.
  • Lounge Access: We do not have a Lounge.
  • Welcome Gift: If selected this is placed in your room via countless service. For Platinum, Titanium and Ambassador Elite guests.
  • Late Check-Out: Up to 2pm for Gold Elite, up to 4pm for Platinum, Titanium and Ambassador Elite guests.
  • Mobile Check-In/Check-Out: Available to all Marriott Bonvoy members.
  • Mobile Key: Not available currently.
  • Mobile Dining: Not available currently.
  • Mobile Guest Requests: Available to all Marriott Bonvoy members.