Water Street, Manchester, England United Kingdom M3 4JQ

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Manchester Marriott Victoria & Albert Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
For your safety during your stay at the hotel please ensure you follow all social distancing guidelines displayed, this includes only 2 people in a lift at one time or one household. Also please be aware that as of 8th August 2020 it is a legal requirement to wear a face covering in all public areas. This includes the hotel lobby, guest corridors and public restrooms.

We have installed protective screens at our check-in desks and have placed hand sanitising stations around the key areas of the hotel for your safety.

Use Mobile check-in and check-out for a contactless experience at Reception via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

We have adapted our breakfast service to allow for social distancing and contact free service. All items are served a la carte.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Also please be aware that as of 8th August 2020 it is a legal requirement for all guests to wear a face covering in all public areas. This includes the hotel lobby, guest corridors and public restrooms.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Rooms: All guest rooms have been supplied with antibacterial wipes and complimentary water. For long stay guests, we will not automatically service your room during your stay, all rooms are serviced on the 3rd day of your visit. Should you need any amenities between these regular cleans please let us know and we can arrange delivery of them. If you do require your room servicing, please let us know a suitable time and your room will have to be vacated whilst it is being cleaned.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Lounge Area - Open with reduced capacity and timing, table service only, standing is prohibited in this area.
Restaurant Area - Currently closed.
Off Site Gym and Pool - Open.
Laundry Service - Open, items must be bagged up prior to collection.
Meetings & Events - Open with reduced capacity and social distancing measures.

These services are subject to change as per local government guidance.

Lounge Area: Open with reduced capacity and timing, table service only, standing is prohibited in this area. Opening times Sunday-Thursday 6pm-10pm, Friday and Saturday 5pm-10pm.

Breakfast: served in our JLB Lounge - Timings Monday - Friday 7.30am - 9.30am, Saturday and Sunday 8.30am - 11:00am.

Restaurant Area: Currently closed.

Room Service:  Available between 17.30 - 21.30 with a limited menu

 

  • All team members have face coverings.
  • We have increased the frequency of cleaning and sanitisation in our Kitchen and Front of house areas.
  • All service is table service only.
  • All breakfast items are individually packaged.
  • We have a grab and go breakfast available which can be delivered to your room for those guests who wish to have breakfast in their room.
  • Due to government restrictions we are unable to serve alcohol after 10pm in our public areas, however we can deliver it to your room between 10pm - 1am.
  • We cannot offer tables of more than 6 in our food and beverage areas.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Complimentary breakfast is offered as part of welcome gift at check-in. For Platinum, Titanium and Ambassador Elite guests.
  • Lounge Access: We do not have a Lounge.
  • Welcome Gift: If selected this is placed in your room via countless service. For Platinum, Titanium and Ambassador Elite guests.
  • Late Check-Out: Up to 2pm for Gold Elite, up to 4pm for Platinum, Titanium and Ambassador Elite guests.
  • Mobile Check-In/Check-Out: Available to all Marriott Bonvoy members.
  • Mobile Key: Not available currently.
  • Mobile Dining: Not available currently.
  • Mobile Guest Requests: Available to all Marriott Bonvoy members.