325 Ward Parkway, Kansas City, Missouri USA 64112

Explore the world, with confidence.

At The Raphael Hotel, Autograph Collection, we know that travel is an opportunity to pursue your curiosity with confidence and ease.

We've got you covered, especially considering the current circumstances surrounding the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.

We wanted to outline a few of the changes and enhancements you should expect during your stay - including changes to our amenities, services and facilities.

Here is what you can expect when you're with us.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and plexiglass barrier at front desk.

Mobile check-in and key, service requests, and chat available 24/7 via the Marriott Bonvoy™ mobile app.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:



Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including lobby, restrooms, and elevators with EPA approved cleaning products. Hand sanitizing stations will be available in all public areas.

Personal Protective Equipment (PPE): All Staff members will wear PPE (e.g., face coverings, gloves, etc.). In order to comply with local ordinances, guests are required to wear personal face coverings while in common areas of the hotel unless seated for drinking or eating.

Electrostatic Spraying: We will be utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide full housekeeping service automatically every day. We are also happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while also complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, with occupancy limitations.
Business Center: Open, with occupancy limitations.
In-Room Massages: Available, advanced reservations required.

The Raphael Hotel's signature restaurant & lounge Chaz on the Plaza is now open for dine-in. We have renovated our interior and unveiled fresh new menus. We are committed to surpassing all CDC, state, and local guidelines regarding cleanliness and safety.


Hours of Operation for Dine-In:



Breakfast: Monday-Friday, 6:30-11 a.m.

Happy hour: Wednesday-Friday, 4-6 p.m.

Dinner: Wednesday-Sunday: 4-10 p.m.

Weekend Brunch: Saturday and Sunday, 7am-1:30 p.m.

Room Service: Available 24/7, seven days a week.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Continental Breakfast or $15.00 F&B Credit for Platinum Elite Members and Above
  • Welcome Gift: 1,000 points per stay or US$10 food and beverage ("F&B") credit per stay for Platinum Elite Members and Above
  • Late Check-Out: Gold Elite Members - 2:00 PM; Platinum Elite Members and Above - 4:00pm
  • Mobile Check-In/Check-Out: Available 24/7, Seven Days a Week
  • Mobile Key: Available 24/7, Seven Days a Week
  • Mobile Guest Requests: Available 24/7, Seven Days a Week