12205 S Apopka Vineland Road, Orlando, Florida USA 32836

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Orlando Lake Buena Vista Resort.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

At our hotel, the highest priority remains your health and safety along with the safety of our associates. While cleanliness and safety have always been at a high standard, we have elevated our standards to be even more rigorous.

 

  • Parking at our hotel is self-park only. No staff members will approach or handle your vehicle.
  • Physical distancing throughout all areas of the hotel including in elevators, public areas, fitness centers, meeting spaces, lobby, business center and work areas. Training associates on physical distancing in interactions with guests and with each other. Signage posted throughout the hotel as reminders for everyone.
  • Our main restaurant and bar areas remain closed to avoid groups gathering in one location. We provide food and beverage offerings in a quick service or "grab and go" format; providing rigorous food and beverage staff training, self- and independent audits in accordance with food safety standards, and the use of personal protective equipment.
  • Our spa is open based on appointment only.
  • Training: Partnering with industry experts, such as Ecolab®, to ensure we have training on hygiene and infection prevention expertise. Training hotel staff on cleaning and sanitizing procedures developed by our robust cleaning and sanitizing program that includes best practices from in-house and outside experts, such as Ecolab.
  • Removal of all high-touch materials from every room - like pens, paper, and magazines. Increasing the frequency of cleaning throughout all public areas of the hotel, meeting spaces, guestrooms, and work areas with a focus on high-touch areas and hard surfaces. These include, but are not limited to: Elevator buttons and doors, guestroom doors (both sides), handle, latch, peephole light switches, thermostat, TV remote control, telephones, do-not-disturb sign, closet door, iron, ironing board, hangers, luggage rack, window sills, window, curtain rods headboard, nightstand, inside drawers, Bibles, knobs, and handles.
  • Making hand sanitizer available throughout the hotel at dispensing stations in public spaces, and available to all of our staff.
  • Housekeeping services will be made available upon request from our guests. No hotel employee will enter your room without your knowledge.
  • Hotel associates use of PPE such as face coverings as well as daily temperature checks on arrival to the hotel, and increased personal hygiene protocols including frequency of hand washing and wearing of gloves.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
Fitness Center: Open daily
Spa: Open based on appointment only
Restaurants/Food and Beverage Service: quick service outlet is available for "grab-and-go" items, but main dining and bar areas remain closed.
Shuttle: no shuttle service available
  • Quick service outlet is available. All food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.
  • Main restaurant and bar area remain closed at this time to help avoid groups gathering in one location.
  • In-room dining is currently closed.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: Marriott Points based on eligibility
  • Late Check-Out: Yes, based on hotel availability at time of request
  • Mobile Check-In/Check-Out: Available via Marriott App
  • Mobile Key: Not available at this time
  • Mobile Dining: Not available at this time
  • Mobile Guest Requests: Connect with us via the Marriott App to make your requests