400 West Livingston Street, Orlando, Florida USA 32801

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Marriott Orlando Downtown.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel to remind guests to maintain wear a mask, maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines. Our Hotel restaurants are offering a touchless menu offering via your phone with a QR Code link. All Guests are required to wear a mask at all times while in the Hotel Public Spaces with the exception of eating while seated in our restaurants.

Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking. The Hotel is offering a Self Parking Option for registered guests only.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Per the local standards, Guests are required to wear personal face coverings while in the hotel public space at all times.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities:
  • In-room coffee makers and some other guestroom amenities are currently not in the guestrooms but are available upon request.
  • Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24/7 with use of your guestroom key, masks required at all times.
Outdoor Pool: Open Dawn to Dusk Daily
Starbucks: Open Monday to Friday - 6:30am to 1pm and Saturday/Sunday - 7:00am to 1pm. Masks required for entry.
Shade Bar and Grill: Open Daily from 5pm - 10pm, masks required for entry.
Hotel Market: Open 24/7, masks required
Hotel Business Center: 24/7, masks required for use

Our Starbucks is open for Breakfast and Lunch Daily. Hours are Monday - Friday : 6:30am - 1pm and Saturday/Sunday : 7am - 1pm.


Our Shade Bar and Grill is open for Bar Snacks, Dinner & Bar Options. Hours are Daily form 5pm to 10pm.


Our Hotel Restaurants offer a Touchless Menu for ordering, and are practicing social distancing, limited capacity and require our guests to wear a mask. Safety is a priority for our guests and associates.


Fresh Bites is available to our guests for in-room dining. We offer a touchless delivery experience or an option for guests to pick-up in our lobby area.


Hotel Market: Located off our lobby, our market is open 24/7 and offers snacks and pre-made options for your experience. We also offer a wide variety of beverage selections.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Hotel offers Breakfast offerings based on your Bonvoy Level offering in our Starbucks.
  • Lounge Access: Our M-Club is currently closed. See hotel for current offerings.
  • Late Check-Out: Late Check-outs are reviewed daily based on occupancy. Charges may apply. Exception would be per the Marriott Bonvoy Standards.
  • Mobile Check-In/Check-Out: Same as normal standard for our Check-in and Check-out Guidelines.
  • Mobile Key: Mobile Key is being offered to our guests are required by Marriott
  • Mobile Dining: Hotel Current is not part of this offering at this time.
  • Mobile Guest Requests: Mobile Guest Requests are reviewed and replied to by our Front Desk Team.
The hotel offers a self park option in the Hotel Parking garage located behind the hotel. An additional option is a City of Orlando Parking Lot adjacent to the Hotel. See hotel associate for costs and more details.