1200 Epcot Resort Boulevard, Lake Buena Vista, Florida USA 32830

Stay Well, and Together We Can Rise

Westin is a place where you don't just get up, you rise. And now, more than ever, we want you to rise with confidence.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards.
Here are some of the key changes you can expect from your stay at Westin.

For a restorative and fulfilling stay, we want to provide you with all the details regarding changes to our services, amenities and facilities during this time.

Find your balance. Your Westin team is here to help you be your best.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage placed throughout hotel reminding guests that face coverings are required in all public areas. Additional signage reminding guests of maintain social distancing. Dining outlets limit capacity and seating is reduced following local guidelines for social distancing. Menus and resort information is maintained within APP to reduce paper use and provide contactless dining menus. Partitions are installed at front desks and other guest contact areas.

Service requests are addressed via direct messaging.
In keeping with our Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations throughout the property.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

In accordance with local and state mandates, guests are required to wear personal face coverings in all public areas of the resort.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open, masks required at all times when moving about. Masks are not required while using cardio equipment.
Spa: Currently unavailable
Beach: Open with seating adjusted for Social Distancing
Camp Dolphin Kids Club / Playground: Currently unavailable
Disney Bus Service to all Disney Theme Parks & Attraction: Complimentary - Operating on Normal Schedule
Dining Outlets/Lounges: Some restaurants/lounges may not be open. Check with resort for details.
Pool: All 5 pools open with seating adjusted for Social Distancing. Guests required to wear face covering when moving about the pool areas. Face coverings are not required while in the pool.
On-site Car Rental: Currently unavailable
Disney Planning Centers: Currently unavailable
Disney Gift Shop: Open
Business Center: Open
Restaurant and lounge operating schedules vary.

Dining outlets at the Walt Disney World Dolphin are currently closed.

Dining options are available at the Walt Disney World Swan.

Check our website/APP for most current information.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier.