• Resort Details

    Resort Details

    Gaylord Palms Resort & Convention Center

    Prepare for your stay by reviewing the following resort information and frequently asked questions.

    Questions & Answers

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    • Arrival & Departure Information
      Check-in: 4:00 PM
      Check-out: 11:00 AM

      Marriott Bonvoy™ Members get easier thumb-tap access to mobile check-in and check-out, mobile requests, and more! Download the Marriott Bonvoy™ App.

      To check-out using the TV, select "Checkout" from the Main Menu screen.
      A copy of your folio will be emailed directly to you after your stay.

      If you would like to enjoy our Resort prior to check-in or after check-out time, the bell stand can hold your luggage.
    • Early Check-In at 11 a.m. – Enhance Your Stay

      Arrive early, settle in with ease, and make the most of every moment together with our seamless service. Must have existing reservation to secure this enhancement. 

      Reserve Now.

    • Late Check-Out at 2 p.m. – Enhance Your Stay

      Stay longer, sleep in, and explore more to maximize your getaway with guaranteed late check-out. Must have existing reservation to secure this enhancement.

      Reserve Now.

    • Connecting Rooms – Enhance Your Stay

      Ideal for traveling families and larger parties, find comfort and convenience in your stay by securing two connecting rooms in advance. Must have existing reservations to secure this enhancement. 

      Reserve Now.

    • Make the most of your stay with a pair of powerful apps.

      Download the Marriott Bonvoy Mobile App to unlock your stay. Expedite your arrival process with Mobile Check-in. Go right to your room with Mobile key. Get answers onsite with Mobile Chat.

      Download the Marriott Bonvoy™ App.
      Not a member? Join Now

      Download the Gaylord Hotels app for step-by-step directions around the resort and a one-stop-shop for everything you need to make the most of your time with us: dining reservations, activity and event tickets, spa reservations, and more. Available for download on the Apple App Store or Google Play Store today.

    • Resort Policies
      • Cancellation Policy
        Guests with existing reservations for any future arrival date can make changes or cancel their bookings at no charge up to 5 days before their scheduled arrival, provided it is done before 11:59 pm local hotel time.

        Please note that this policy may not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

        Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

        Important Information:
        • Some exclusions may apply. Please refer to the property's Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
        • Reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.
        • For group organizer questions on terms or conditions of group contacts, please contact the hotel.
      • Early Departure Fee
        Upon early departure, an early departure charge of one night room and applicable tax applies.
      • Photography & Videography Policy
        Drones are not permitted. Professional photography for personal use only is permitted to capture memorable moments but must not be disruptive to our other guests. Professional photography for public use is not permitted. Meeting planners or local/social catering customers are permitted to have professional photographers to capture images for their events in their contracted event space.
      • Smoke-Free Policy
        Marriott is committed to providing its guests and associates with a smoke-free environment, and is proud to boast one of the most comprehensive smoke-free hotel policies in the industry.
        Learn More
      • Pet Policy
        Pets are not permitted.
      • Cashless Policy
        Gaylord Palms Resort & Convention Center accepts credit card and mobile payments only, including front desk, food and beverage locations, retail, special events, parking, etc.
    • Resort Dining
      With our unique culinary offerings, you'll find something to satisfy every craving. From the regionally freshest seafood at MOOR to the modern coastal Mediterranean-inspired dishes at Villa de Flora, or classic American fare at Wreckers Sports Bar, your taste buds will thank you.
       
      Learn more about our dining options
    • Getting Here
  • Plan Your Visit

    Plan Your Visit

    Questions & Answers

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    • Cypress Springs Water Park
      • Overview

        Our Cypress Springs Water Park boasts an AquaDrop slide, racing slides, two pristine pools, a rapid river, surfing simulator, water playground and more.

        Explore Cypress Springs Water Park
      • Guest Access
        Guests who have booked a guest room with two queen beds will receive four wristbands allowing access to the pools. Guests who have booked a king guest room will receive two wristbands allowing access to the pools. Guests who have booked a suite will receive five wristbands allowing access to the pools.
      • Safety
        Aquatic area attendants are dedicated to regular cycles of guest touch point sanitization.

        Pool facilities are for registered guests only. Children under 15 years old must be accompanied at all times by an adult responsible for their safety and behavior. No running on the pool deck.

        In the event of inclement weather, guests may be asked to vacate the pool deck for their own safety.
      • FlowRider Rules
        This is a very strenuous ride. The moving water is extremely turbulent. Bodyboarding or Flowboarding on this sheet wave is a body-active, participatory sport. As with all sports, care must be taken to avoid a mishap. Riders must be in good physical condition and free from any physical limitations to participate. Pregnant women and persons with or having a history of heart, back, neck, shoulder or joint problems should not ride.

        Riders must be Forty-eight inches (48") tall to stand-up ride and Forty-two inches (42") tall to bodyboard.

        Obey attendant at all times.
      • Big Cypress Tower Rules
        Maximum operational load 1 person, 300 lbs (136 kg). Riders under 48 inches (1.22 m) tall are not permitted to ride.

        CAUTION! For safety reasons, pregnant women and persons with heart conditions or back trouble should not ride the slides.
    • Seasonal Activities
      Welcome to More at Gaylord Palms Resort, where you can find family-friendly activities and entertainment all year long, whether you are staying overnight or visiting for the day.
      Find out more and purchase tickets
    • Christmas at Gaylord Palms
      There is no better way to celebrate the holiday season than gathering your family and friends to experience our exciting activities and entertainment during Christmas at Gaylord Palms Resort.
      Find Out More
      Christmas at Gaylord Palms Frequently Asked Questions
    • Disney Shuttle
      An exclusive amenity to resort guests, we are happy to offer a shuttle service to all four Walt Disney World theme parks, as well as Disney Springs.

      Shuttle schedules are updated weekly. This transportation is included in your resort fee, and you can reserve your shuttle ticket at the Concierge Desk in the lobby.
  • Frequently Asked Questions

    Frequently Asked Questions

    Questions & Answers

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