Gaylord Palms Resort & Convention Center

6000 West Osceola Parkway
Kissimmee, Florida 34746 USA
Phone: +1 407-586-0000
Fax: +1 407-586-9556
Toll-free: +1 877-350-3236

Sales: +1 407-586-0000
Sales fax: +1 407-586-0399

Marriott Bonvoy™ Members get easier thumb-tap access to booking, upcoming stays, mobile check-in, mobile requests, and more!

Mobile Check-in/out: Please use the Marriott Bonvoy App to check in or to check out.
Mobile Chat: For any needs before or during your stay use the Chat icon to connect directly with the hotel.
Mobile Requests: Chat directly with us for anything you may need, anytime.
Mobile Key: You can use your phone as a key to access your guest room and other public access areas.

Download the Marriott Bonvoy™ App.

• Copy service
• Fax service
• Fee for each additional page of outgoing fax
• Fee for first page of incoming fax
• Full-service business center
• Messenger service
• Network/Internet printing
• Notary public
• On-site Business Center is Staffed
• Overnight delivery/pickup
• Post/parcel

• Accessible guest rooms with 32" wide doorways
• Accessible route from public entrance to accessible guest rooms
• Alarm clock telephone ringers
• Bathroom grab bars
• Bathtub grab bars
• Bathtub seat
• Deadbolt locks, lowered
• Door night guards, lowered
• Doors with lever handles
• Electrical outlets, lowered
• Flashing door knockers
• Hearing accessible rooms and/or kits
• Roll-in shower
• Shower wand, adjustable
• TTY/TTD available
• TV with close-captioning
• Toilet seat at wheelchair height
• Transfer shower
• Vanities, accessible
• Viewports, lowered

We are raising our demanding standards to an even higher level with new protocols for the current circumstances. As a part of Marriott International's family, we have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19 as outlined in Marriott's Commitment to Clean. Learn more about the steps we are taking at  GaylordHotelsClean.com.

Face Mask Policy

For Associates: All unvaccinated Associates will wear face coverings both indoors and outdoors.
For Guests: Guests not fully vaccinated should wear face coverings and practice social distancing.

In response to changing marketplace conditions, Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies. Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival.
Please note that this policy may not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.

*Important Information:

- Some exclusions may apply. May exclude certain resort properties, periods with special event restrictions and peak demand nights. Please refer to the property's Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
- Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.
- For group organizer questions on terms or conditions of group contacts, please contact the hotel.

An exclusive amenity for our resort guests, Cypress Springs Water Park will thrill your whole family. It features a zero-entry swimming pool, multi-level tree house playground, racing slides, a drop slide, a FlowRider surfing experience, and the thrilling new Crystal River Rapids. Children under 15 years old must be accompanied at all times by an adult.

South Beach Pool

Escape to the tropics at our pool lined with palms that captures a sophisticated South Beach flair.

Resort Pools & Water Park link: Learn More

While in Kissimmee, discover true relaxation at Gaylord Palms' Relâche Spa. Our exclusive day spa treatments and therapies, infused with natural elements from the garden and delivered with flawless professionalism, will ignite the senses and soothe the soul. The Relâche Spa Fitness Center offers a full array of cardio, strength, functional and free weight fitness equipment.

Learn More

An exclusive amenity for our Kissimmee, Florida, resort guests, Cypress Springs Water Park will thrill your whole family. It features a zero-entry swimming pool, multi-level tree house playground, racing slides, a drop slide and a double FlowRider. Children 14 years old and under must be accompanied at all times by an adult.

Get ready to Spring It On with an itinerary full of family-friendly seasonal escapes. With our Once Upon A Spring events and activities, we are ready to help you celebrate the season.

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Celebrate summer with events for the whole family at Gaylord Palms.

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There is no better way to celebrate the holiday season than gathering your family for Christmas at Gaylord Palms Resort & Convention Center in Kissimmee.

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