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Hotel Details
Experience all Florida has to offer at our unique resort in KissimmeeWelcome to More at Gaylord Palms Resort & Convention Center
Located in beautiful Central Florida, Gaylord Palms Resort & Convention Center welcomes guests to an upscale, one-of-a-kind experience only minutes from Walt Disney World®, Universal Orlando Resort™, and other Orlando theme parks and attractions. From Cypress Springs Water Park with our new Crystal River Rapids action river, to an exciting lineup of family-friendly activities and entertainment, there's something for everyone to enjoy. Explore four-and-a-half acres of indoor garden atriums, nine award-winning restaurants, bars, world-class Relâche Spa, and a state-of-the-art fitness center. For those planning or attending their next meeting, convention or event, the hotel features a newly expanded convention center with over 500,000 sq ft of flexible meeting space and 1,718 guest rooms, including 129 spectacular suites and 306 brand-new rooms in Gulf Coast tower.Questions & Answers
Expand AllCollapse All- Contact Info
Gaylord Palms Resort & Convention Center
6000 West Osceola Parkway
Kissimmee, Florida 34746 USA
Phone: +1 407-586-0000
Fax: +1 407-586-9556
Toll-free: +1 877-350-3236
Sales: +1 407-586-0000
Sales fax: +1 407-586-0399 - Arrival Information
- Check-in and Check-out time
- Check-in: 4:00 PM
- Check-out: 11:00 AM
Video Review Billing, Video Checkout - Arrival Information
If you would like to enjoy our Resort prior to check-in time, the bell stand can hold your luggage, and we suggest you pre-pack a separate day bag with all your essential items and attire.
During check-in, please confirm we have your email address on file to ensure you receive your e-folio after departure.
Please note that the following items are required for check-in:
*Person whose name is on the reservation must be present with their ID at check-in
*Any validation for special rates (AAA, AARP, etc.)
*Credit card or debit card - Departure Information
Bell stand can hold your luggage if you would like to stay past check-out time.
During peak departure times, valet service will be expedited on the drive and will be first-come, first-serve [call-down service will not be available].
We know your time is valuable, so a copy of your folio will be emailed directly to you after your stay. Folios will not be delivered to the Guest Room. To save you even more time, you may now check-out via text message, as well as on your in-room TV.
To check out with your cell phone, simply text the word "Checkout" followed by your room number to 55000.
To check out using the TV, select Checkout from the Main Menu screen. - Internet Access
Guest rooms: Wireless
- High Speed: Check email + browse the Web for 14.99 USD/day
- Enhanced High Speed: Video chat, download large files + stream video for 6.99 USD/day
- Meeting rooms: Wireless, Wired
- Parking
- On-site parking, fee: 30 USD daily
- Valet parking, fee: 40 USD daily
- Parking fees do not include tax, which is additional: In/out privileges for overnight guests only; Day guests per entry.
- Check-in and Check-out time
- Guest Room Information
- General Room Amenities
- Air conditioning
- Alarm clock
- Bottled water: Complimentary
- Coffee maker/tea service
- Crib/Play Yard
- Electrical adapters
- Individual climate control
- Iron and ironing board
- Mini fridge
- Pillows: down/feather
- Pillows: foam
- Pull-out sofa bed
- Rollaway bed: 30.00 USD Per Room Daily
- Safe
- Room Entertainment
- Cable channel: CNN
- Cable channel: ESPN
- Cable channel: HBO
- Cable/satellite TV
- Color TV
- Internet TV
- Business Amenities
- Electrical outlet: desk level
- Electrical outlet: dual-voltage
- Phone feature: speakerphone
- Phone feature: voice mail
- Bathroom Amenities
- Bathrobe
- Bathroom amenities
- Bathtub & whirlpool
- Hair dryer
- Separate tub and shower
- Whirlpool
- General Room Amenities
- Marriott Bonvoy™ Mobile App
Marriott Bonvoy™ Members get easier thumb-tap access to booking, upcoming stays, mobile check-in, mobile requests, and more!
Mobile Check-in/out: Please use the Marriott Bonvoy App to check in or to check out.
Mobile Chat: For any needs before or during your stay use the Chat icon to connect directly with the hotel.
Mobile Requests: Chat directly with us for anything you may need, anytime.
Mobile Key: You can use your phone as a key to access your guest room and other public access areas.
Download the Marriott Bonvoy™ App. - Hotel Policy
- Smoke-free Policy
- Pet Policy
Pets not allowed
- What Business Services do you offer?
- Copy service
- Fax service
- Fee for each additional page of outgoing fax
- Fee for first page of incoming fax
- Full-service business center
- Messenger service
- Network/Internet printing
- Notary public
- On-site Business Center is Staffed
- Overnight delivery/pickup
- Post/parcel
- Accessible Hotel Features
- More Information
For more information about the physical features of our accessible rooms, common areas, or special services relating to a specific disability, please call +1 407-586-0000.
- Accessible Areas with Accessible Routes from Public Entrance
- Business Center
- Fitness Center
- Meeting spaces and ballrooms
- Pool accessible
- Pool pathway
- Public entrance alternative
- Registration Desk Pathway
- Registration desk
- Restaurant(s)/Lounge(s)
- Spa
- Accessible Hotel Features
- Accessible Self-parking
- Self-parking facility, van-accessible spaces
- Self-parking, accessible spaces
- Service animals are welcome
- Elevators
- More Information
- Guest Room Accessibility
- Accessible guest rooms with 32" wide doorways
- Accessible route from public entrance to accessible guest rooms
- Alarm clock telephone ringers
- Bathroom grab bars
- Bathtub grab bars
- Bathtub seat
- Deadbolt locks, lowered
- Door night guards, lowered
- Doors with lever handles
- Electrical outlets, lowered
- Flashing door knockers
- Hearing accessible rooms and/or kits
- Roll-in shower
- Shower wand, adjustable
- TTY/TTD available
- TV with close-captioning
- Toilet seat at wheelchair height
- Transfer shower
- Vanities, accessible
- Viewports, lowered
- Airport Information
- Orlando International Airport (MCO)
Airport Phone: +1 407-825-2001
Hotel direction: 19.3 miles NE
This hotel does not provide shuttle service.- Alternate transportation: Mears Transportation
- Estimated taxi fare: 53 USD (one way)
Driving directions
SR-528 W / Exit I-4 W / Exit 65 Osceola Parkway-Animal Kingdom/ Go East on Osceola Parkway / Gaylord Palms on Right - Orlando Executive Airport (ORL)
Airport Phone: +1 407-894-9831
Hotel direction: 22 miles NE
This hotel does not provide shuttle service.
Estimated taxi fare: 68 USD (one way)
Visit ORL airport website Driving directions
Get on FL-408 W in Azalea Park from E Colonial Dr and FL-436/N Semoran Blvd. Turn right onto FL-436/N Semoran Blvd. Take the ramp to Downtown/Orlando. Continue on FL-408 W. Take I-4 W to W Osceola Pkwy. Take exit 65 from I-4 W. Continue on W Osceola Pkwy to your destination. - Kissimmee Gateway Airport (ISM)
Airport Phone: +1 407-847-4600
Hotel direction: 8 miles SE
This hotel does not provide shuttle service.
Estimated taxi fare: 23 USD (one way)
Visit ISM airport website
Driving directions
Head north on Dyer Blvd. At the traffic circle, take the 2nd exit and stay on Dyer Blvd. Turn left onto US-192 W/W Vine St. Continue on International Dr to your destination. - Orlando Sanford International Airport (SFB)
Airport Phone: +1 407-324-9681
Hotel direction: 50.1 miles N
This hotel does not provide shuttle service.
Estimated taxi fare: 128 USD (one way)
Visit SFB airport website
Driving directions
471 South / Exit 3 Osceola Parkway West / Gaylord Palms on Left
- Orlando International Airport (MCO)
- Contact Info
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Peace of Mind
Our guests are our number one priorityWhat to Expect at Gaylord Palms Resort
Taking care of our guests has always been our number one priority. We have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities and facilities available during your stay. Here is what to expect during your stay at Gaylord PalmsQuestions & Answers
Expand AllCollapse All- Commitment to Clean
We are raising our demanding standards to an even higher level with new protocols for the current circumstances. As a part of Marriott International's family, we have put in place a multi-pronged approach designed to meet the health and safety challenges presented by COVID-19 as outlined in Marriott's Commitment to Clean. Learn more about the steps we are taking at GaylordHotelsClean.com.
- What is your face mask policy?
Face Mask Policy
For Associates: All unvaccinated Associates will wear face coverings both indoors and outdoors.
For Guests: Guests not fully vaccinated should wear face coverings and practice social distancing. - Flexible Cancellation
In response to changing marketplace conditions, Gaylord Hotels is committed to ensuring our customers experience flexibility during these challenging times. For all Gaylord Hotels, we are extending our flexible reservation policies. Change and cancellation policies for guests with existing reservations for any future arrival date, including pre-paid reservations, full changes or cancellations are permitted at no charge up to 72 hours prior to arrival.
Please note that this policy may not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.
*Important Information:
- Some exclusions may apply. May exclude certain resort properties, periods with special event restrictions and peak demand nights. Please refer to the property's Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
- Individual (transient) guestroom reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.
- For group organizer questions on terms or conditions of group contacts, please contact the hotel.
- Commitment to Clean
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Hotel Amenities
Welcome to More at Gaylord Palms Resort & Convention CenterLocated in beautiful Central Florida, Gaylord Palms Resort & Convention Center welcomes guests to an upscale, one-of-a-kind experience only minutes from Walt Disney World®, Universal Orlando Resort™, and other Orlando theme parks and attractions. From Cypress Springs Water Park with our new Crystal River Rapids action river, to an exciting lineup of family-friendly activities and entertainment, there's something for everyone to enjoy. Explore four-and-a-half acres of indoor garden atriums, nine award-winning restaurants, bars, world-class Relâche Spa, and a state-of-the-art fitness center.Questions & Answers
Expand AllCollapse All- Cypress Springs Water Park & Resort Pools
An exclusive amenity for our resort guests, Cypress Springs Water Park will thrill your whole family. It features a zero-entry swimming pool, multi-level tree house playground, racing slides, a drop slide, a FlowRider surfing experience, and the thrilling new Crystal River Rapids. Children under 15 years old must be accompanied at all times by an adult.
South Beach Pool
Escape to the tropics at our pool lined with palms that captures a sophisticated South Beach flair.
Resort Pools & Water Park link: Learn More - Spa & Fitness
While in Kissimmee, discover true relaxation at Gaylord Palms' Relâche Spa. Our exclusive day spa treatments and therapies, infused with natural elements from the garden and delivered with flawless professionalism, will ignite the senses and soothe the soul. The Relâche Spa Fitness Center offers a full array of cardio, strength, functional and free weight fitness equipment.
Learn More - Dining
- Overview
Discover distinctive fine-dining at Gaylord Palms Resort & Convention Center, our Kissimmee, Florida, hotel with nine restaurants and sports bars near Disney Springs.
- Old Hickory Steakhouse
Steakhouse
This rustic steakhouse retreat's signature dishes and contemporary cuisine reflect the region's unique flavors. Enjoy gourmet steaks, fish, chicken, artisanal cheeses and more. Entrées can be paired with taste-tempting sides and fine wine.
Open for Dinner - MOOR
Seafood
Find the freshest seafood in Kissimmee, FL, at MOOR. We partner with local fishmongers to bring you regionally inspired fare and libations. From the Key West Atrium, peer into the lagoon and prepare for a nautical night. Hours vary.
Find a table - Wreckers Sports Bar
Pub
Catch all of your favorite games at Wreckers Sports Bar. A 37-foot screen and more than 50 HDTVs put you right in the middle of the action. Order from our diverse menu that offers a treasure trove of tastes and ice-cold beers. Hours vary.
Open for lunch and dinner - Villa de Flora
Mediterranean
Villa de Flora has reopened after its extensive renovation with an enhanced atmosphere and the same fresh and seasonal dining options. The attended buffet restaurant evokes modern coastal Mediterranean countries, including Italy, Spain and more. Hours ...
Open for breakfast - SandBar
American
Refuel without leaving the pool. SandBar serves refreshing salads, flavorful flatbreads, tasty sandwiches and a kids menu. Savor the Kissimmee sun, order a beach-inspired beverage and lounge in paradise at this unique restaurant. Hours vary.
Open for Lunch - Socio
Caribbean
Join your friends at Socio, our upscale, Cuban-inspired bar and lounge. Our experienced mixologists offer an interactive cocktail service with bespoke beverages. Share small plates at this vibrant restaurant in Kissimmee, FL. Hours vary.
- Overview
- Cypress Springs Water Park & Resort Pools
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Special Events
Welcome to More at Gaylord Palms Resort & Convention CenterStay at our resort near Walt Disney World®, Gatorland, SeaWorld Orlando, Cypress Springs Water Park, LEGOLAND and countless other attractions in Kissimmee, Florida. Gaylord Palms Resort & Convention Center offers family-friendly entertainment and activities, restaurants, and breathtaking gardens under glass atriums.Questions & Answers
Expand AllCollapse All- Cypress Springs Water Park
An exclusive amenity for our Kissimmee, Florida, resort guests, Cypress Springs Water Park will thrill your whole family. It features a zero-entry swimming pool, multi-level tree house playground, racing slides, a drop slide and a double FlowRider. Children 14 years old and under must be accompanied at all times by an adult.
- Spring It On MARCH 4 – MAY 8, 2022
Get ready to Spring It On with an itinerary full of family-friendly seasonal escapes. With our Once Upon A Spring events and activities, we are ready to help you celebrate the season.
Learn More - Summer of More
- Christmas at Gaylord Palms
There is no better way to celebrate the holiday season than gathering your family for Christmas at Gaylord Palms Resort & Convention Center in Kissimmee.
Learn More
- Cypress Springs Water Park