14900 Chelonia Parkway, Orlando, Florida USA 32821

Stay Well

Welcome to JW Marriott Orlando Bonnet Creek Resort & Spa.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Mobile check-in and key, service requests.
  • No valet service is currently available for parking.
  • Touchless reservation system for all hotel activities incl. shuttle services, pool, fitness, family activities.
  • Touchless menus for all outlets offered thru QR code.
  • Ice upon request only - ice machines are disabled.
  • Hot tub is closed.
  • To go functionality for all f and b outlets.
  • Housekeeping services upon request.
  • Room deliveries are left on door knob.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all indoor public space.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 8am-10pm, reservation only, face masks required at all times.
Spa: Open Thu, Fri, Sat: 10:00am - 06:00pm, Sun: 09:00am - 05:00pm
Outdoor Activity Deck: Open Fri - Sun.
Kid's Club: Closed.
Shuttle: Operating on reduced schedule.
Sear and Sea, Lobby Bar and Unreserved Beergarden: Open, face masks required for entry.
JW Market: Open.
Garden Golf: Open 10am - 5pm, 7 days a week on the Activity Deck.
Cabana Rental: $200 per day, plus service, 7 days a week.
Daybed: $50 per day plus service, 7 days a week.


Reservations recommended through Open Table

Sear and Sea Lobby Bar: Open Daily 4 pm - 11 pm

Unreserved Beer Garden:

Sunday - Thursday 11 AM - 6 PM
Friday & Saturday 12 PM - 9 PM

JW Market : Open limited hours Daily 7am - 12pm

Illume Restaurant : Closed

Sear and Sea Restaurant: 

Thursday - Sunday 6:00 pm-10:00 pm
Monday - Wednesday Closed

Unreserved Restaurant: Open 7am - 11am Saturday and Sunday

Palm Cove Pool Restaurant: Closed


Reservations recommended through Open Table

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: $24 Credit towards breakfast items at JW Market
  • Welcome Gift: 1,000 Bonvoy points or breakfast in room
  • Late Check-Out: 2 pm Gold, 4pm Platinum and above based on availability
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: No
  • Mobile Guest Requests: Yes