14900 Chelonia Parkway, Orlando, Florida USA 32821

Stay Well

Welcome to JW Marriott Orlando Bonnet Creek Resort & Spa.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Mobile check-in and key, service requests.
  • Touchless reservation system for all hotel activities incl. shuttle services, pool, fitness, family activities.
  • Touchless menus for all outlets offered thru QR code.
  • Ice upon request only - ice machines are disabled.
  • To go functionality for all f and b outlets.
  • Room deliveries are left on door knob.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all indoor public space.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24hrs daily with Guest Room Key.

** Spa by JW: Guests can find Spa by JW located on the 3rd floor. The 2nd floor retail space is closed.

  • Sunday-Monday: 9-5
  • Tuesday - Friday: 10-6
  • Saturday's: 9-7


Activity Garden: Open Daily 10am - 5pm


Kid's Conservatory Lounge: Open Daily 10am - 5pm

Shuttle: Operating on reduced schedule.

Garden Golf: Open 10:00am - 5:00pm, 7 days a week on the Activity Garden with reservation.

** Cabana Rental: $200 per day, plus tax and service charge, 7 days a week.

** Daybed: $75 per day plus tax and service charge. Offered daily.


** Mount Chelonia Rock Wall: 11:00am - 4:00pm. $15 per guest. Open Daily with reservation.


For more information and reservations: jwbonnetcreek.ipoolside.com

** Hidden Garden Kids Club: Available Daily with reservations. 9am - 4pm


** Kids Night Out: Available Friday and Saturday 6pm - 9pm


** Reservations and Fee is required with this activity.

Sear and Sea Lobby Bar: Open Daily 4:00pm - 11:00pm


Unreserved Beer Garden: Daily 11:00am - 5:00pm


JW Market : Open limited hours Daily 7:00am - 12:00pm


Illume Restaurant : 

  • Monday/Tuesday - Closed
  • Wednesday, Thursday and Sunday - 6:00pm - 12:00am
  • Friday and Saturday - 6:00pm - 12:00am


Sear + Sea Woodfire Grill: Open daily from 6:00 pm -10:00 pm


Unreserved Restaurant: Open daily from 7:00am - 11:00am 


Palm Cove Pool Restaurant: Open daily from 11:00am - 7:00pm


In Room Dining:

  • Open 7:00am - 11:00am Saturday and Sunday
  • Open 6:00pm - 10:00pm Friday and Saturday


Reservations recommended through Open Table

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Buffet at Unreserved (when we serve buffet) or Credit Towards a la Carte menu (when buffet not served)
  • Welcome Gift: 1,000 Bonvoy points or breakfast at Unreserved
  • Late Check-Out: 2 pm Gold, 4pm Platinum and above based on availability
  • Mobile Check-In/Check-Out: Yes
  • Mobile Key: Yes
  • Mobile Dining: Not Available
  • Mobile Guest Requests: Yes