1501 International Parkway, Lake Mary, Florida USA 32746

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Orlando Marriott Lake Mary.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
As you enter our front lobby you will be greeted with Signage and Local County & State Requirements for Guests and Visitors relating to Covid19 and CDC requirements. Currently Every Guest and Visitor Must wear Facial Masks while on hotel grounds.

Signage throughout our hotel will remind guests to maintain 6 foot social distancing, occupancy limits and seating capacity reductions in our public spaces like fitness center, business center, & elevators. Partitions installed at front desk and food and beverage area's will be marked as well as service lines near our Self Serve Coffee Machines and in our Sundries Shop. Currently our restaurant, lounge, and concierge lounge are closed, however when these outlets re-open they may open only in compliance with local and state mandates that apply.

A complete and full description of today's Housekeeping Service levels will be available and handed to each arriving guest daily.

Mobile check-in and key, are available via the Marriott Bonvoy™ mobile app. Housekeeping Daily Service and Maintenance Requests are typically contactless, unless pre-arranged with our Manager on Duty. Currently Food
and Beverage and Room Service orders are not available.

Local Business Shuttle Van Service is only available upon advanced reservation Monday thru Friday from 8 a.m. to 5 p.m.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in hotel guest rooms. These include:

 

  • All guest rooms will remain vacant for 72 hours prior to any guest check in. Issued guest room key cards are new or sanitized and Mobile Keys may be requested via the Bonvoy App. whenever possible.
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and doorways as well as provided more hand sanitizing stations through out all our public area's.
  • Personal Protective Equipment (PPE): Staff members will wear Face Coverings, & Gloves based on the activities they are performing and based on direction by the local authorities. Guests or Visitors in hotel public area's MUST wear personal face coverings as required by Local & State Guidelines.
  • Electrostatic Spraying: Electrostatic Disinfecting sprayers will be implemented daily in high traffic public area's defined by Marriott International including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Most in-room hotel guest amenities have been removed unless it is a single use pre-packaged items or pre-wrapped product. Requested items can be dropped at the door or delivered prior to Check-in with no-contact. A Pack of Sanitizing wipes (containing 60% plus Alcohol) will be offered in every guest room upon check in only. In-room coffee makers are currently available, but guests must request contactless coffee delivery or pick up complimentary items at our front desk.
  • Additionally: Face Masks and Sanitizing Wipes are available for purchase in our Sundries Shop.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

 

  • Fitness Center: Open 24 hours per day, limit to 3 people at a time and masks required at all times.
  • Pool Area: Open, Daily 6 a.m. until 11 pm, please use 6 foot social distancing as required
  • Jacuzzi: Open, Daily 9 a.m. until 11 pm, please use 6 foot social distancing as required
  • Shuttle Van: Operating to Local Business's (advanced reservations only) Monday thru Friday 8 a.m. to 5 p.m.
  • Convention & Meeting Rooms: Open "As Contracted" in Advance

Complimentary Coffee & Danish in Lobby Daily- 6 am. to 9 a.m. (Hotel Guests Only)
  • Bistro 1501 Restaurant: Closed
  • Cobalt's Lounge: Closed
  • Espresso Bar: Closed
  • Concierge Lounge: Closed
  • Complimentary Coffee & Danish in Lobby Daily- 6 am. to 9 a.m. (Hotel Guests Only)
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Complimentary Coffee & Danish Daily 6 a.m to 9 a.m.
  • Lounge Access: Concierge Lounge Closed
  • Welcome Gift: 1000 Bonvoy Points, due to concierge lounge closed
  • Late Check-Out: 4 p.m. Late Check Out for Platinum, Titanium, & Ambassadors upon request
  • Mobile Check-In/Check-Out: Mobile Check-In /Check -Out available
  • Mobile Key: Mobile Key available
  • Mobile Dining: Mobile Dining NOT AVAILABLE
  • Mobile Guest Requests: Mobile Guest Requests Available