600 North Lake Destiny Road, Maitland, Florida USA 32751

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Orlando North Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
We have posted signage throughout our hotel to remind guests to maintain social distancing, and employees undergo daily temperature screenings. Masks are required in all public spaces, occupancy limits and seating capacities reductions have been put in place in our restaurant in compliance with local and state mandates, partitions have been installed at front desks, hand sanitizer is available throughout public spaces and at every guest floor elevator landing. Housekeeping has enhanced the frequency of cleaning, and we have re-trained and certified all associates on enhanced cleaning and sanitation standards.

Mobile check-in and checkout are available at this time.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms and elevators, as well as provided more hand sanitizing stations. Some machines in our fitness center have been removed from service to ensure proper social distancing.
  • Guestrooms: We offer contactless guestroom deliveries, and are not servicing stay-over guestrooms unless requested, and glassware has been removed from all rooms. Disinfectant wipes are available in the room for every arriving guest as well as upon request
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in public spaces.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

The modifications we have made include:

 

  • Fitness Center: Open 24/7. Some machines removed from service for proper social distancing
  • Parking: Valet Parking is currently unavailable until further notice. Self-parking is available with gated access
  • Pool: Open 9am-10pm. Social distancing required
  • Lounge Access: Currently closed

Restaurant- Link Cafe (proudly brew Starbucks location) open daily from 7am-10 am serving grab n' go pastries, fruit, beverages and hot breakfast sandwiches


Dining Areas- All restaurant dining areas and in-room dining are closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Serving grab n' go pastries, fruit, beverages and hot breakfast sandwiches daily from 7am-10am
  • Lounge Access: Currently Closed
  • Late Check-Out: Late Check-out is available upon request
  • Mobile Check-In/Check-Out: Available via BonVoy App
  • Mobile Key: Not available at this hotel
  • Mobile Dining: Not available
  • Mobile Guest Requests: Available via BonVoy app