7550 Augusta National Drive, Orlando, Florida USA 32822

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Suites Orlando Airport.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage has been placed throughout the hotel as a reminder to our guest of social distancing. Installed partitions were placed at the front desk and at Sky Express Market

We recommend using the Marriott Bonvoy mobile app to check-in and request service

In accordance with Marriott's Commitment to Clean, we placed additional emphasis in our cleaning protocol throughout all areas of our property, which includes:

 

  • Enhanced Public Space Cleaning: All public areas are sanitized frequently, specifically in high traffic areas to include restrooms, elevators, and seating areas. Sanitation stations are placed for our guest convenience
  • Personal Protective Equipment (PPE): All staff members will wear PPE (i.e. face covering and gloves) based on their activities. All public areas require guest to wear personal face coverings
  • Electrostatic Spraying: We are using the latest equipment in the cleaning industry to help rid of pathogens with chemicals approved by the EPA

 

Room Amenities:

 

  • Disinfectant wipes are available in the room for every guest who check-in
  • Every guest room is thoroughly cleaned and disinfected prior to your arrival
  • During your stay, housekeeping will offer refresh services only, please contact our guest service team with your special requests
  • Guest staying more than 4 days will automatically receive full housekeeping service


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

In compliance with local ordinance and safety regulations, the following hotel amenities were altered to support social distancing:
**All areas of hotel, with the exception of the pool, require a face mask

 

  • Business Center: open 24 hours; see front desk for service questions
  • Fitness Center: currently closed
  • Pool Area: 6ft of social distancing required; see signs
  • Sky Express Bar and Grille: currently closed, all food and beverage serviced through our Sky Express Market
  • Sky Express Market: open daily, grab-and-go options available
  • Sky Express Market Gift Shop: open daily

Open daily, our Sky Express Market is located in the lobby area

 

All guests are welcome to enjoy a Starbucks specialty coffee, an array of pastries, desserts, grab-and-go breakfast, and snack items. Both alcoholic and non-alcoholic drinks are also available

Face masks and proper social distancing required when placing orders

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.


Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Currently paused, please see guest services for benefits
  • Lounge Access: Currently closed. Visit the Sky Express Market for options
  • Welcome Gift: All Platinum, Titanium, and Ambassador Elites will receive bonus points or a $10 food and beverage credit
  • Late Check-Out: Available
  • Mobile Check-In/Check-Out: Available for all Bonvoy guests
  • Mobile Key: Available for all Bonvoy guests. Silver and Basic members must come by the front desk to show ID and credit card
  • Mobile Dining: NA
  • Mobile Guest Requests: Available 24 hrs a day