Stay well.

Welcome to The Ritz-Carlton Orlando, Grande Lakes.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
show more

Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

Thank you for selecting The Ritz-Carlton Orlando, Grande Lakes for your upcoming trip. The well-being of our guests and Ladies and Gentlemen is of utmost importance. We remain committed to providing a clean and comfortable environment for all who visit our resort. As you prepare for your stay, we would like to share the additional measures we are taking to provide your stay with a safe and comfortable environment.

As of June 18, 2020, Orange County has issued an order requiring Face Covering consistent with the current CDC guidelines while in any public place. One exception includes any persons under the age of two years old. Please visit www.orlando.gov/Covid-19 for additional details and exceptions.

OUR LADIES AND GENTLEMEN:

 

  • Submit to temperature screening upon arrival for each shift.
  • Are equipped with personal protective equipment; including face covering which they wear at all times.
  • Have and continue to receive training on COVID-19 sanitation protocols.
  • Resort Cleanliness Champions have been implemented.


ARRIVAL AND DEPARTURE:

 

  • Recommend utilizing mobile technology: Mobile Key, Mobile Requests, eFolio via the Marriott Bonvoy™ App.
  • Valet parking only.
  • Choice of baggage assistance or personal unloading.
  • Front desk, bell desk, concierge desk, First Drop and Highball & Harvest all equipped with plexiglass panels.


SOCIAL DISTANCING MEASURES:

 

  • Reduced occupancy levels to accommodate social distancing requirements.
  • Arrival queues throughout the resort.
  • Seating in restaurants, lounges, pools are spaced apart in accordance with State laws.
  • Guest elevator occupancy is limited to family members or four non-family individuals.
  • Stairwell access is available for all 14 floors.
  • Signage posted to remind guests of social distancing guidelines and hygiene practices.

CLEANING PROCEDURES:

 

  • More frequent cleaning of high-traffic and high-touch areas.
  • Utilizing EPA approved multi-surface peroxide cleaner and disinfectant.
  • Touchless hand sanitizer dispensers throughout the resort.
  • Frequent cleaning of public area restrooms.
  • Deep cleaning between guest stays; focus on sanitizing every area of the room.


GUEST ROOMS:

 

  • Housekeeping services will be provided on a daily basis.
  • Housekeeping services will be performed when the guests are not present in the room.
  • Deep cleaning of high-touch areas such as: handles, knobs, drawer pulls, hairdryer and remote controls.
  • Honor Bar has been removed from guest rooms, items are still available throughout the resort.
  • Removal of decorative pillows and throws.
  • All glassware has been replaced with single-use cups.
  • Disinfectant wipes will be added to each room for personal use.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

GOLF & TENNIS:

 

  • To reserve a tee time or access the tennis court, please call the Golf Pro Shop at x4900.


SPA AND FITNESS:

 

  • THE SPA AND SALON is open Thursday through Sunday. A variety of massages, facials, manicures and pedicures. Advanced reservations are required.
  • FITNESS CENTER is open daily from 6am - 10pm with appropriate social distancing. Fitness classes will be offered, please inquire with the Concierge for the schedule and information. Sauna, steam room and whirlpools are suspended. Sanitization of equipment, treatment rooms and lounge areas between use; high-touch areas are cleaned at regular intervals.


RECREATION:

 

  • The JW Lazy River Pool and adult only Spa Pool is open for your enjoyment. Chairs on the pool deck are spaced out 6 feet apart to allow for social distancing. The Ritz-Carlton Pool is being re-imaged October 5 - December 14, 2020.
  • Chaise Lounges limited to two or four maximum per guest room.
  • Single-use service stations of water and sunscreen.
  • All pool furniture is sanitized between each guest's uses.
  • GRANDE LAKES SPORTS will be open to assist with kayaking, mountain bike trail, sunrise safari, rainy day activities and the Falconry experience. 24-hour advance reservations are recommended.
  • RITZ KIDS is currently unavailable.

DINING OPTIONS AT THE RITZ-CARLTON:

 

  • FIRST DROP - Breakfast, Lunch
  • HIGHBALL & HARVEST - Breakfast, Dinner
  • FAIRWAYS PUB - Lunch (Thu-Sun)
  • IN-ROOM DINING - Breakfast, Lunch, Dinner


DINING OPTIONS AT THE ADJOINING JW MARRIOTT HOTEL:

 

  • STARBUCKS - Breakfast, Lunch
  • CITRON, AN AMERICAN BRASSERIE - Breakfast (Fri-Mon)
  • QUENCH BAR & GRILL - Lunch
  • WHISPER CREEK FARM: THE KITCHEN - Dinner
  • PRIMO - Dinner (Fri-Sun)
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.
 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Lounge Access: Not available.
  • Welcome Gift: Yes.
  • Late Check-Out: Yes.
  • Mobile Key: Yes.

Room rates are subject to a discounted resort fee of $38 per room per night, plus applicable state and local taxes for stays through December 31, 2020. This charge is for the resort amenities and currently includes the following:

 

  • Enhanced High Speed Guest Room Internet
  • Mountain Bike Rental at Grande Lakes Sports (two bikes, one hour/day/room)
  • Driving Range Privileges
  • Two Pool Floats at the JW Marriott® Lazy River Pool
  • Two Welcome Beverages per room
  • Tennis Court access (one hour/day/room)
  • Fitness Center Classes (one/day/room)
  • $50 print credit towards any Photography Concierge package

 

DAILY RESORT FEE: $38 ($155 value)
Prices exclude tax.

PARKING:

 

  • The Hotel offers valet parking: $40/day + tax


BELL STAND:

 

  • Bell services and luggage delivery will be available upon arrival and departure. Bell carts will be sanitized after each use.


ELEVATOR:

 

  • Social distancing in elevators will allow for 4 people at one time. Hand sanitizer dispensers will be placed near each elevator cab.


GIFT SHOP:

 

  • The Signature Shop, located in the lobby, is open 8am-7pm daily.
  • Montage Gift Shop, located in the lobby of JW Marriott, is open 8am-8pm daily.
  • Tranquility Gift Shop, located in The Ritz-Carlton Spa, is open 9am-5pm (Thu-Sun).


FedEx BUSINESS CENTER:

 

  • Will be open Monday Friday from 9am-5pm and Saturday from 9am-3pm.


CONCIERGE:

 

  • Is available from 9am-5pm daily.