8800 Vistana Centre Drive, Orlando, Florida USA 32821
Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando

Hosting Your Time Away Together

Sharing memorable moments makes your vacations worth celebrating. Time away together to reconnect, recharge, and play. And now, more than ever, we're focused on taking care of you, so you can focus on your vacations.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities and facilities available during your stay.

As you plan your vacation together, here is what to expect during your stay at Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando.
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Property Information

Introducing the next level in healthy spaces for your vacation stays. When you and your family vacation with us, we want to help you stay healthy.

Marriott's Commitment to Clean provides cleaner, safer spaces for our Owners, guests and associates. So you can vacation with confidence. And focus on what matters most: time together. For details, learn more about Our Next Level of Clean.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Unless it is required by local law or order, fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel. We ask that all unvaccinated guests continue to wear face coverings and practice social distancing when they are in public spaces inside the hotel.
A full spectrum of social distancing guidelines have been implemented throughout each property, including:

  • Altered traffic flow to support 6-foot spacing
  • Removed brochure racks
  • Removed unnecessary furnishings
  • Installation of signage across the property campus to remind Owners, guests, and associates of social distancing requirements.
  • Reduction of seating in common areas, such as lobbies
  • Closure of every other stall in common area restrooms
  • Limitations on occupancy in fitness centers and removal of certain equipment, where applicable.
  • Reductions in pool deck seating, where applicable
  • Continued closure of activities centers and kid's clubs. where applicable
In keeping with Our Next Level of Clean and Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and accommodations. These include:

Enhanced Public Space Cleaning. With increased frequency and enhanced cleaning tools, you'll get a heightened level of clean and health safety throughout shared areas. You will find hand sanitizer stations at high-traffic public spaces like the lobby, front desk, elevator landings, food & beverage entrances and fitness center entrances.

Personal Protective Equipment (PPE). All associates will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities.

Electrostatic Spraying. We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Your Clean Home Away from Home

All of your private vacation spaces now undergo an even more robust regimen of cleaning protocols.

  • Hospital-grade disinfectants are used in every villa/room, before every check-in.
  • Disinfectant wipes are available in the villa/room for every arriving guest as well as upon request.
  • Each villa/room is thoroughly cleaned and disinfected, with particular attention paid to high-touch surfaces, such as light switches, door handles, remote controls, countertops, climate controls, and appliance doors using hospital-grade disinfectants
  • Removal and replacement of all unused linen/terry from villas/rooms
  • Removal and replacement of all unused bathroom amenities, such as soap and shampoo
  • Removal and replacement of all opened paper products, such as toilet and facial tissues
  • In support of continued enhanced public area cleaning, enhanced villa/room departure cleans, and for the health and safety of property associates, daily housekeeping service, such as daily tidies, is currently unavailable.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.


Open and Available

  • BBQ Grills
  • Concierge
  • Jogging Path

Open and Available but Limited due to Social Distancing

  • Activity Center - Main Activity Center - Open daily from 9 a.m. - 7 p.m.
  • Activities on-site
  • Bicycle Rentals - Surrey Bike rentals will be open Friday, Saturday and Sunday starting April 2nd.
  • Business Center
  • Fitness Classes
  • Kids Club
  • Miniature Golf Course - Rentals open daily from 9 a.m. - 6 p.m.
  • Pools - All pools will be open from 8 a.m. to 10 p.m. with social distancing limitations.
    • Courts Pool
    • Falls Pool
    • Fountains Pool - NOTICE: Pool and pool deck resurfacing January 2022 - February 2022.
    • Lakes Pool 
    • Springs Pool 
    • The Cascades Pool
    • The Spa "Super Pool" Pool 
    • The Falls Splash Pad - Open daily from 9 a.m. to 6 p.m. 
  • Pool Chairs
  • Poolside Cabanas
  • Sheraton Fitness - Cascades Fitness Center - Open 24-hours with social distancing limitations
  • Sheraton Fitness - Fountains Fitness Center - Open 8 a.m. to 10 p.m.
  • Sheraton Fitness - Spas Fitness Center - Open 24-hours with social distancing limitations
  • Sports Court / Playground
  • Steam room / Sauna
  • Tennis Courts, Basketball Courts and Playgrounds in Cascades area.  Tennis courts are open 9 a.m. to 6 p.m.
  • Tennis Racket rentals - Open daily from 9 a.m. - 6 p.m.
  • Whirlpool Spas

Currently Closed/Unavailable

  • Housekeeping (Daily)
  • Massage Services (by appointment)
  • Springs Rec Center

The current status of food and beverage offerings is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.


Open with Social Distancing

  • Castaways Bar & Grill - Open daily from 11 a.m.
  • The Market Place - Open daily from 7 a.m. - 9 p.m.
  • Tacky Tiki Grill - The bar and grill are open daily from 11 a.m.  The Tacky Tiki Grill is open for breakfast Fridays, Saturdays and Sundays 9 a.m. - 11 a.m.
  • Zimmie's Bar & Grill - Open daily from 11 a.m.  In-villa food delivery available daily from 5 p.m. - 10 p.m. with a limited menu.

Currently Closed/Unavailable


  • Mai Tiki Hut Bar
  • The Outpost
We look forward to welcoming you to your happy place at one of our inspiring Sheraton® Vacation Club resorts.
Please enjoy several Marriott Bonvoy Member benefits including:

  • Elite Night Credit for a Qualifying Stay
  • Points or Miles for all Qualifying Charges
  • Free Night Awards, booked at least one (1) day in advance of arrival

Not a Marriott Bonvoy member? Enroll here.

When renting at our ownership resorts, you are getting the keys to a Vacation Club Owner's vacation home. As such, we are unable to offer some Marriott Bonvoy Member benefits that may be available at Marriott branded hotels. These non-offered benefits include:

  • Complimentary Enhanced Room Upgrades
  • Late checkout
  • Suite Night Awards
  • Gift Shop Discount
  • Guaranteed Room Type
  • Marriott Bonvoy Events
  • 48-Hour Guaranteed Availability
  • Ultimate Reservation Guarantee
  • Your24
  • Instant Redemption Awards

Find additional information about loyalty program terms and conditions here.

Official Information
Face coverings may be required. To learn more, please see destination-specific information below for official information.



Construction Notices

  • The Lakes Elevator Cab modernization project is scheduled to begin in early June 2021 through November 2021.
  • The Falls phase will enter into its renovation beginning August 2021 through February 2022.
  • The Spas and Palms phases roof project is scheduled to start in the Fall 2021.
  • The Fountains pool and pool deck will be closed due to resurfacing and enhancements from January 2022 through February 2022.


Pet Policy
This property welcomes ADA service animals. Pets are not permitted.


Face Coverings at Our Property

Face coverings may be required. To learn more, please reference our Face Covering Requirement information located here under Know Before You Go.


Free Wi-Fi, Free Parking & No Resort Fees
At Sheraton Vistana Resort Villas, enjoy complimentary wireless Internet in all villas, townhouses and public areas. We also offer free on-site parking and do not charge resort fees.

  • Vacations Together: You can control your vacation environment in a spacious villa with the conveniences of home. A typical two-bedroom comfortably accommodates family or friends in more than 1,100 square feet, giving everyone their own space.
  • Private Balconies: Most villas include a generously sized private balcony or patio, great for sipping coffee, eating meals, or just relaxing in the fresh air.
  • Villa Cooking: For easy meals in, a fully equipped kitchen (or well-equipped kitchenette in smaller villas) lets you make your favorite dishes or snacks anytime. Or warm up those restaurant leftovers.
  • Comfortable Meals In: A villa gives you options to eat in your space, on your schedule. You might choose to cook, grab take-out, or get delivery, eating relaxed meals at your family-sized table. Or dine ‘out' on your own balcony.
  • Laundry: Most villas include a convenient washer/dryer, so you can have clean clothes (and dry bathing suits) all vacation long. Or if you're flying, pack less.
  • Living Areas: After days venturing off the beaten path, you can unwind together in your comfortable living room or on your outdoor balcony.

Features vary by room type. Refer to your selected room's description for details.