Al Bustan Palace, A Ritz-Carlton Hotel

Stay well

Welcome to Al Bustan Palace.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel to remind guests to maintain social distancing.
  • Occupancy limits and seating capacity reductions in our restaurants in compliance with local mandates.
  • Partitions installed at front desk and food and beverage service lines.
  • Mobile Check-In and Key and service requests via the Marriott Bonvoy mobile app.
  • No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators, and provided hand sanitizing stations in public areas.
  • Personal Protective Equipment (PPE): Our Ladies & Gentlemen will wear PPE (face masks, gloves) in public areas based on directions by local authorities. Guests are required to wear personal face covering.
  • Electrostatic Spraying: We're utilizing enhanced technologies including electrostatic sprayers with hospital grade disinfectants to support our already rigorous cleanliness protocols.
  • Room Amenities: Hygiene kits including disinfectant wipes are available in room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.
  • Al Khiran Kitchen will be open for breakfast, lunch and dinner operations.
  • BLU Bar will be open for lunch operation.
  • Beach Pavilion Bar & Grill will be open for dinner operation.
  • Atrium Lounge will be open for daily snacks and Afternoon tea.
In all outlets, seating is arranged according to social distance guidelines. Online menus activated with QR codes will be available for Beach Pavilion Bar & Grill, BLU, in-room dining, and minibar. One time use paper menus will be used in BLU Bar, and handed over individually to arriving guests at the time of check-in for in-room dining and minibar.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

 

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.
 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Welcome Gift: 500 points for Gold Elite, 1000 points for Platinum Elite, Titanium Elite and Ambassador.
  • Late Check-Out: Guaranteed until 16:00 for Platinum Elite, Titanium Elite and Ambassador.
  • Mobile Check-In/Check-Out: All Members.
  • Mobile Key: All Members.
  • Mobile Guest Requests: All Members.