Jalan Piere Tendean Boulevard, Manado, North Sulawesi Indonesia 95111

Rest Assured

At Four Points by Sheraton Manado, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Four Points by Sheraton Manado.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in, service requests, and room service orders delivered right to your door via digital barcode scan.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, and elevators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are not currently available, but guests can request contactless coffee delivery. Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Tao Yuan Chinese Restaurant : Open, 12.pm - 10.pm (face masks required for entry)
  • The Eatery Restaurant : Open, 6.am - 10.am weekday & 6.am - 10.30.am weekend (face masks required for entry)
  • Wrapped : Open, 6.am - 10.am weekday & 6.am - 10.30.am weekend (face masks required for entry)
  • Scorta Pool Bar : Open, 1.pm - 10.pm (face masks required for entry)

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including outlets entry as well as provided more hand sanitizing stations.


Personal Protective Equipment (PPE): Kitchen staff, Waiters/Waitress will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. We also have implemented a Food Delivery Service for Guest who wants to enjoy our foods & beverages from home through 0811 4316 309

 

  • Tao Yuan Chinese Restaurant : Open, 12.pm - 10.pm (face masks required for entry)
  • The Eatery Restaurant : Open, 6.am - 10.am weekday & 6.am - 10.30.am weekend (face masks required for entry)
  • Wrapped : Open, 6.am - 10.am weekday & 6.am - 10.30.am weekend (face masks required for entry)
  • Scorta Pool Bar : Open, 1.pm - 10.pm (face masks required for entry)

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast offered for all Platinum and Above status
  • Lounge Access: Lounge Access is not Available
  • Welcome Gift: For Platinum and above status we offered, free breakfast or points or Local gift Tarsius doll
  • Late Check-Out: Late check out, 2.pm for gold and 4.pm for platinum and above status
  • Mobile Check-In/Check-Out: Mobile Check-In/Check-Out through guest mobile apps
  • Mobile Key: Mobile key is not available
  • Mobile Dining: Mobile dining available through guest mobile apps
  • Mobile Guest Requests: Mobile guest request availabe through guest mobile apps
  • Each suitcase that has been brought by guests will be disinfected in the space provided
  • Guests who come will follow the screening in accordance with the new normal protocols that is checking body temperature, body screening and will get finger gloves that must be used while in the hotel area
  • Before entering the elevator there will be a physical distance dividing line
  • The elevator will be cleaned every 2 hours on a scale basis
  • Minimize physical contact between guests and Associates through a Virtual Barcode Scan, which is an online identity card upload system upon check in process
  • Implement a transaction system independently upon check in process
  • The front desk area will be disinfected periodically
  • Apply periodic cleaning, once every 2 hours in the lobby area marked by the bell ringing
  • The gym is regularly disinfected every 2 hours and adjusts the distance through signage
  • Every public toilet has been provided with hand sanitizer
  • Each outlet prepares a physical distance and hand sanitizer line and Adjust the distance of the table and chairs
  • Provides a Virtual Barcode Scan that is connected to the restaurant service center
  • The hygiene of food & beverages in our kitchen is always considered