Corner Exhibition & Lonsdale Streets, Melbourne, Victoria Australia 3000

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Melbourne Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout the public spaces of the hotel to remind guests to maintain social distancing as well as touchless hand sanitizer stands.

Occupancy limits and seating capacities in our venues in compliance with government regulations. Partitions installed in all guest contact areas.

Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

No valet service is currently available for parking.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: Increased frequency of cleaning and disinfection, in high traffic areas including restrooms and elevators. Touchless hand sanitizing stations around the Hotel.
  • Mandatory Personal Protective Equipment: Staff members and Guests have to wear face masks.
  • Electrostatic Spraying: We use electrostatic sprayers with hospital-grade disinfectants, to support our rigorous cleanliness protocols in public spaces. Enhanced Cleaning of High Touch Points in Guest Rooms. Disinfectant wipes are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Electrostatic Spraying daily
  • Pool: Closed until further notice
  • Lounges: Closed until further notice
Country Bred on Lonsdale: Open from 6:30 am - 5:00 pm daily.

In this venue, that will be open we will take additional health measures like:
Tables will be cleaned after every seating. Disposable Salt and Pepper will be available. Only contactless payments available. Only single-serving offerings. Takeaway available. Social distancing practices in place.

The Essence Restaurant: Closed until further notice.

Elements Bar and Lounge: Closed until further notice.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Breakfast will be available at Country Bred Café.
  • Lounge Access: Lounge is closed until further notice.
  • Welcome Gift: Available.
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Not available.
  • Mobile Dining: Not available.
  • Mobile Guest Requests: Available.