Ave. Presidente Masaryk 390, Mexico City, Distrito Federal Mexico 11560

Stay well.

Welcome to Las Alcobas, a Luxury Collection Hotel, Mexico City.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates

Signage has been placed throughout the hotel's property to remind guests the importance of social distancing during their stay. Hand sanitizing stations have been strategically placed for easy access. Sneeze guards are found in our high contact areas such as hotel cars, Front Desk and our restaurant's welcome desk. We have limited the capacity of our elevators, restaurants and gym in compliance with our local and state mandates. Cleaning and disinfecting measures have been thoroughly planned and executed in our premises.


Finally, you can enjoy a contactless experience during your stay with our Mobile Check-in, Mobile Key, and service requests with your Marriott Bonvoy App

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning.

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE).

Staff members will wear PPE (such as face mask, face shields and gloves, etc.) at all times. Guests must wear face mask at all times as per local government regulations.

Electrostatic Spraying.

We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Safety kits are placed in rooms with disposable face masks, disinfectant wipes and gloves.


Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Anatol Restaurant: Open, Mask are required
Gym: Reservation requiered, mask required at all times.
Spa: Closed per government requirements.

Anatol Restaurant is Open


Monday to Saturday from 06:30 HRS to 22:00 HR


Sunday from 06:30 HRS to 17:00 HRS


In Room Dining 24 HRS


In Room Dining is packed on disposable containers.


Breakfast is only available to hotel guests.


Reservations for Lunch and Dinner are suggested.


Outside seating available for lunch.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 
Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Continental Breakfast
Welcome Gift: Guest can choose from our welcome gift or points.
Late Check-Out: Upon Availability.
Mobile Check-In/Check-Out: Available with Marriott's Bonvoy app.
Mobile Key: Available with Marriott's Bonvoy app.
Mobile Guest Requests: Available with Marriott's Bonvoy app.
  • The only true luxury hotel located in the heart of Polanco, designed to resemble a private residence, Las Alcobas, a Luxury Collection Hotel has unique features that lavishly exude warmth and comfort.
  • Most intimate property and the advantages we have in these times when exclusivity is key to avoid crowds (only 35 beautifully appointed rooms).
  • An architectural staircase in which guest can avoid using elevators if desired, hotel is only 7 stories high. If guests decide to use an elevator, we are the hotel with the lowest ratio of rooms per elevator (17 rooms per elevator).
  • Only hotel with terraces or balconies in suites.
  • Breakfast is exclusive for hotel guest only.
  • Private use of Gym for 50 min per day with prior reservation.
  • All air and ventilation systems have a patented "Sterile Aire" system in place.
  • State of the arts sanitization procedures and protocols in place.