Paseo de la Reforma 276 Col Juarez, Mexico City, Mexico 06600

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Mexico City Marriott Reforma Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
  • Cleaning and disinfecting luggage of incoming guests.
  • Temperature checks for arriving guests. In the event of a guest having an elevated temperature, a doctor will be available.
  • Sanitizing for shoes.
  • All team members will be equipped with masks and face shields.
  • Hand sanitizing stations placed in strategic locations such as the front desk, restaurant entrances, and all other public areas.
  • Hourly clean on and disinfection protocols for high -touch areas and points using certify by Bayer and Ecolab sanitizing products.
  • Furniture in public areas will be rearranged according to social distancing guidelines. Application and signaling of safe in all areas of the hotels. Acrylic shields placed on all service points to ensure protection between guests and team members.
  • Mobile check-in and key, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
All bed linens including duvet covers, pillowcases, and sheets in all rooms are sanitized and changed before the entry of a new guest. Fogging disinfection upon departure of each guest. Rooms will be sealed to indicate to guests that their room has not been accessed since being thoroughly cleaned specialized products on all high-touch areas and points. Reducing or removing non-essential high-touch items (magazines or books, etc).

Only by request amenities, a shower cap, kit dental, shaver kit, sewing kit.
Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let our guest services team know. We will be happy to schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing.

 

  • Pools - Available from 06:00 to 22:00 hrs with a maximum capacity of 10 people.
  • Jacuzzi - Available from 06:00 to 22:00 hrs with a maximum capacity of 1 person.
  • Steam Room and Spa - Is currently not available.
  • Gym - Available 24 hours 7 days, with half of the equipment available and 60 mins per guest.
  • Laundry - Available every day except Sundays and Holidays.
  • Use of QR code menus and disposable menus for our clients.
  • Daily spray sanitizing all our food-beverage areas, restaurants, and kitchens.
  • All team members will be equipped with face shields and mask.
  • Constant hand washing every 20 minutes by our team members.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available In Condimento Restaurant, from Monday to Sunday from 06:30 to 11:30 hrs
  • Lounge Access: Closed
  • Welcome Gift: By Roomservice from 06:300 to 23:00 hrs
  • Late Check-Out: Available
  • Mobile Check-In/Check-Out: Available
  • Mobile Key: Available
  • Mobile Dining: No Available
  • Mobile Guest Requests: Available
For travelers who are required by government regulations or would like to take a COVID-19 test before returning home, we're able to connect you with hospitals & laboratories that offer the required testing. Contact us for further information.