Stay well.

Welcome to The Ritz-Carlton, Mexico City.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing (at Front Desk, Elevators, Restaurant & Bar, Spa, Fitness Center, and Club Lounge) occupancy limits, and seating capacities reductions in our restaurant in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Temperature Check at Front Desk and Restaurant entrance. Gel sanitizer stations are available throughout the property. Use of facemasks is required throughout public areas. Countertop disinfection is applied after every check-in. Credit card sanitation, room keys disinfection, and floor decals at the Front Desk area are available.

Digital Menu available at our restaurant, as well as sanitation of tables and desk after every service. Bar sanitation every 30 minutes.

Mobile check-in and key, service requests, and room service orders are delivered right to your door via the Marriott Bonvoy™ mobile app.

Self-parking is available.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to use facemasks in public areas.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact Guest Services at any time.
Our restaurant is open from 7:00 am to 11:30 pm with limited capacity.

Fitness Center: Open from 07:00 am to 08:00 pm (all exercise activities must have a 4 meters distance, maximum stay time per guest is 45 minutes on weights and cardio machines, maximum of 10 guests. in the weight room at the same time, max of 8 guests in the pool at the same time).

Spa: Limited capacity of 2 people at Sauna and Steam Room.
Guest will be provided with the option of treatment with or without gloves.
Cabin disinfection after every service.
Equipment sanitation is performed after every usage.
Our restaurant is open from 7:00 am to 11:30 pm with limited capacity.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.

 

Available benefits vary by location and membership tier.