Avenida Santa Fe 160, Mexico City, Mexico 01219

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott Hotel Mexico City Santa Fe.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.

We understand how crucial it is to establish new, and higher, standards of cleanliness and hygiene, and to implement social distancing. To ensure a clean environment for both our guests and team members, we have certified our hotel in COVID - 19 preventive protocols for disinfection, hygiene, and general (Hygiene Response Certificate).


At all times, the health of our guests and team members is our priority. In addition to tapping into the expertise of our consultants, we will also ensure that the hygiene practices at all of our facilities meet, or exceed, the recommendations of local and international health authorities, through the following actions.

 

  • Enhanced Public Space Cleaning
  • Social Distancing Practices
  • Personal Protective Equipment (PPE)
  • Temperature Screening

 

Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.

UPON ARRIVAL

  • Cleaning and disinfecting luggage of incoming guests.
  • Temperature checks for arriving guest. In the event of a guest having an elevated temperature, a doctor will be available.
  • Sanitizing mats for shoes.
  • All team members will be equipped with mask and face shields.
  • Acrylic shields will be placed at the front desks.

 

SOCIAL DISTANCING

  • Furniture in public areas will be rearranged according to social distancing guidelines.
  • Application and signaling of safe distance in all areas of the hotels.
  • Acrylic shields placed on all service points to ensure protection between guests and team members.

 

We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.


In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

CLEANING & SANITIZING 

  • Hand sanitizing stations placed in strategic locations such as the front desk, restaurant entrances, and all other public areas.
  • Hourly cleaning and disinfection protocols for high-touch areas and points using certified by Bayer and ECOLAB sanitization products.

 

ROOM DISINFECTION

  • All bed linens including duvet covers, pillowcases, and sheets in all rooms are sanitized and changed before the entry of a new guest.
  • Reducing or removing non-essential high-touch items (magazines or books, etc.).
  • Fogging disinfection upon departure of each guest.
  • Rooms will be sealed to indicate guests that their room has not been accessed since being thoroughly cleaned with specialized products on all high-touch areas and points.
  • Every guest room is thoroughly cleaned and disinfected between each guest. 

 

TEAM MEMBERS HYGIENE

  • Entry control with hygiene and prevention measures (handwashing, temperature check, use of antibacterial gel, etc.).
  • Use of protection equipment at all times for all team members.

We are committed to making our property's amenities and services available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing healthy distance. The modifications we have made are:

 

  • Gym: Open daily.
  • Spa: Open from 10 am to 7 pm. Available services: Massages, Facials, Rituals. Sauna and Steam available at additional cost. (subject to availability and prior reservation).
  • Pools: Open daily, 7 am to 10 pm.
  • JW Executive Lounge: Currently closed.
  • Room Service: Available daily from 6 am to 10 pm.
  • Restaurants: Digital menus available.
  • CÚA: Open only for breakfast from 7 am to 12 pm and lunch until 4 pm.
  • QUATTRO: Monday from 1 pm to 10 pm, Tuesday to Saturday from  1 pm to 11 pm, and Sunday from 1 pm to 6 pm
  • Great Room: Available from 2:00 p.m. to 10:00 p.m. from Monday to Sunday
     
Tables has been separated with a distance of 2 meters from each other with a maximum capacity of 4 people per table. Only a la carte service available, tablecloths have been removed. QR codes available everywhere.
Marriott Bonvoy Member Benefits: We are committed to deliver the Marriott Bonvoy benefits for your membership level. Thank you for understanding in cases where we may have to offer an alternative. For questions or to get the most up to date information on alternative offerings please contact us directly via mobile chat, emailing or calling the hotel directly.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


 Not a Marriott Bonvoy member? Enroll here.

 


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Open daily from 07 am to 12pm
  • JW Marriott Executive Lounge: Currently closed
  • Welcome Gift: Available points and amenities.
  • Late Check-Out: Available upon request.
  • Mobile Check-In: Reduce the amount of time required to complete check-in formalities, asking any question you have in advance. Please note push notifications must be enabled for receiving the "Room is Ready Notification"
  • Mobile Check Out: Check out via the Mobile App and skip the desk where applicable by local legislation. You will receive a digital copy of your invoice by email.
  • Mobile Dining: Not available.
  • Mobile Chat: Communicate with us from anywhere at any time. Available from up to 48 hours before the day of arrival until 24 hours after your departure.
  • Mobile Guest Requests: Connect with us via the App to request items you would like delivered to your guest room.