Avenida Santa Fe 160, Mexico City, Mexico 01219

Taking care of you.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott Hotel Mexico City Santa Fe.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.

JW Marriott Hotel Mexico City Santa Fe

We understand how crucial it is to establish new, and higher, standards of cleanliness and hygiene, and to implement social distancing. To ensure a clean environment for both our guests and team members, we have certified our hotel in COVID - 19 preventive protocols for disinfection, hygiene, and general (Hygiene Response Certificate).

At all times, the health of our guests and team members is our priority. In addition to tapping into the expertise of our consultants, we will also ensure that the hygiene practices at all of our facilities meet, or exceed, the recommendations of local and international health authorities, through the following actions.


  • Enhanced Public Space Cleaning
  • Social Distancing Practices
  • Personal Protective Equipment (PPE)
  • Temperature Screening

Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.



  • Cleaning and disinfecting luggage of incoming guests.
  • Temperature checks for arriving guest. In the event of a guest having an elevated temperature, a doctor will be available.
  • Sanitizing mats for shoes.
  • All team members will be equipped with mask and face shields.
  • Acrylic shields will be placed at the front desks.



  • Furniture in public areas will be rearranged according to social distancing guidelines.
  • Application and signaling of safe distance in all areas of the hotels.
  • Acrylic shields placed on all service points to ensure protection between guests and team members.

We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • Fitness Center: Open daily- Reservation required.
  • Spa: Available every day from 10 am to 7 pm. (Previous reservation)
  • Pools: Pool and Pool deck available (Reservation required)
  • JW Executive Lounge: Currently closed
  • In-Room dining: Available daily from 6 am to 22 pm
  • Restaurants: Our digital menus
  • CÚA: Available every day from 7 am to 16 hrs. Offer you digital menus.
  • QUATTRO: 13 pm - 18 pm (Tuesday to Saturday), 13 pm - 18 pm (Sunday)
  • Great Room: Available every day from 14 - 22 hrs
Tables has been separated with a distance of 2 meters from each other with a maximum capacity of 4 people per table. Only a la carte service available, table clothes have been removed. QR codes available everywhere.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Open daily from 07 am to 12pm
  • Lounge Access: Currently closed
  • Welcome Gift: Available points and amenities.
  • Late Check-Out: Available upon request.
  • Mobile Check-In/Check-Out: Connect with us via the App to request items you would like delivered to your guest room
  • Mobile Dining: Connect with us via the App to request items you would like delivered to your guest room.
  • Mobile Guest Requests: Connect with us via the App to request items you would like delivered to your guest room.