Guillermo Gonzalez Camarena St #200, Mexico City, Distrito Federal Mexico 01210

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Mexico City Santa Fe.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
Signage has been placed in all areas of our hotel, to remind our guests to maintain social estrangement.

Bleecker Esquina Madero, our restaurant, is open from 06:00 to 15:00 hours, with capabilities reduced according to government regulations. Room service available 24 hrs brought to your door of your room. Our Marriott Bonvoy™ mobile app allows you to make service requests, as well as room service orders.

Partitions installed in the reception area and we have electric gel dispensers strategically distributed throughout the Hotel.

We have valet parking service following all cleaning protocols both at the reception and in the delivery of the car.

In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. As part of the protocols our Guests need to wear personal face coverings in all public areas.

Electostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols, we also have our Restore Air Machine to help us to recovery the environment in our rooms and clean rooms and to support our already rigorous cleanliness protocols.

Room Amenities:

  • In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
  • Disinfectant wipes are available in the room for every arriving guest.
  • Some of the room decoration such as cushions, books, magazines, as well as the bedskirt have been removed.
  • Cellular phone can be use as TV control remote thanks to our tool Enseo Connect.
  • Removed all stationery from rooms, such as note block and food and beverage menu and install disposable menu, as well as QR code to display the menu in your phone.
  • For safety and healthy distance, the cleaning of the rooms is program when the guest is outside the room and upon request.

The preference for contactless experience while staying in our hotel has accelerated with the COVID -19 pandemic. Travelers today are already choosing no daily stayover service ad appreciate the measure hotels are taking to offer no - and low- contact services where possible.

With this preference in mind, we´ve evolved our housekeeping model to a by choice approach.

No daily service

  • Guest room will not be disturbed.

Daily Service

  • Guest room refreshed high touch surfaces disinfected, beds made, terry refreshed, trash emptied, amenities refreshed, guest items straightened.

Full clean service

  • All surfaces disinfected, linens refreshed, beds made, trash emptied, amenities refreshed, guest items straightened. 

Status Check

  • Guest contact is made, no additional services required. 
  • Longer stays will automatically default to a full clean service on every seventh day.


Please inform the Front Desk your preference.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

Our Fitness Center 

  • Open 24 / 7 
  • Bottles of water, towels, yoga mat and others items are available at Front Desk. 
  • Hand sanitizer dispenser and disinfecting wipes are available at Gym. 
  • Facemasks are required in all public areas of the hotel. 
  • Capacity up to four people.

Club Lounge 

  • Closed until futher notice.

Club Lounge 

  • Closed until further notice


  • Coffee Bar Bar: Open Monday to Sunday from 06:00 to 15:00 hours
  • Bleecker Esquina Madero: Open Monday to Sunday for Breakfast from 06:00 to 11:00 AM and for lunch from 12 noon to 15:00 hours

Room Service

  • Brought to your door.
  • Available 24/7 


In all sleeping rooms install disposable menu, as well as QR code to display the menu from your phone. Services are delivered directly to the door of your room or informed that they can pick up at our coffee bar bar area

In order to enhance contactless experience, we try to avoid the use of pens and checkbooks to our guests and customers. For guest we charge directly to their room account. However all our terminals are hygienized after each use in case our guest o customer desire to paid directly.

In the kitchen there are hand washing stations and this is done every 20 minutes for 20 seconds or if you change activity this process need to be done.

All our food preparation areas are sanitized by the process "contact surfaces with ready-to-serve foods"

Areas of increased traffic such as refrigerator handles and general surfaces that DO NOT have contact with food are sanitized every two hours or time is determined by the movement of associates who have contact with them.

The leading partners of the department are servsafe certified and are the ones who observe, record the processes of hygienic food management.

Month-to-month laboratory tests are available to determine the chemical characteristics of our prepared foods.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: We are offering to all our Platinum, Titanium and Ambassador members American breakfast, as well as hors-d'oeuvre in the afternoon, and beverage service all day while Lounge Club remains closed.
  • Lounge Access: We are offering to all our Platinum, Titanium and Ambassador members American breakfast in the morning, as well as hors-d'oeuvre in the afternoon and soft drinks. Enjoy  with our delicious house wine or local beer (up to 3 alcoholic drinks ). All service is delivered in our New Restaurant Bleecker Esquina Madero while Lounge Club remain closed. Available until 10 pm.
  • Welcome Gift: We continue to offer as a welcome gift to all our gold members a gift of extra points in their reservations. We also continue to offer to all our Platinum, Titanium and Ambassador members three choices as welcome gift, they can pick between a previously sanitized gift, American breakfast through room service, or a gift of extra points.
  • Late Check-Out: We continue to offer all our elite members priority late check out depending on availability, to our Gold members late check put until 2 pm depending on availability, to our Platinum, Titanium and ambassador guests late check out until 4 pm depending on availability.
  • Mobile Check-In/Check-Out: We continue offering all our members mobile check in and mobile check out services through the Marriott Bonvoy app.
  • Mobile Guest Requests: We continue to offer all our members the option to handle all their needs during their stay via chat or requests made through the Marriott Bonvoy app.
For travelers who are required by government regulations or would like to take a COVID-19 test before returning home, we're able to connect you with hospitals & laboratories that offer the required testing. Contact us for further information.