Campos Eliseos 252, Mexico City, Mexico 11560

Soak it in and live it up. We'll take care of the rest.

To embrace the unexpected, preparedness is key -- which is what we've done in response to the COVID-19 pandemic.

As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. From elevated cleaning protocols to updated services and amenities, we've thoroughly prepped for your arrival.

Here is all the info you need to settle in, make yourself at home, and dive [back] into the W lifestyle.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.
  • Mobile check-in and key. Service requests delivered right to your door via the Marriott Bonvoy™ mobile app or In-Room Dining menu available through QR code and order taken by telephone.
  • Self-parking available.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings. Temperature screening for guests, associates and vendors is available at entry points.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: In-room coffee makers are not currently available, but guests can request contactless coffee delivery. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


  • IN ROOM DINING: Available 24/7. Brought to the room in carry out boxes.    
  • 25DOS RESTAURANT: Closed until January 10 as per local regulations.
  • BREAKFAST REMIX, our W style buffet option (QR code) at the table. Monday to Saturday Breakfast from 7:00 a.m. to 11:30 a.m. Lunch and dinner from 12:00 p.m. to 10:00 p.m. Downloadable menu as QR code. Sunday: Breakfast from 7:00 a.m. to 12:00 p.m. Lunch and dinner from 12:00 pm to 10:00 p.m. Downloadable menu as QR code.                                                                                  
  • WASH (laundry service): From Monday to Sunday from 7:00 a.m. to 11:00 p.m. with additional charge.
  • WHEELS: Self-parking available with additional charge.
  • AWAY SPA: Closed.     
  • FIT: Open from 06:00 am through 07:00 pm. Reservation Required. Maximum 4 guests at the same time. Face coverings are required at all times
  • LIVING ROOM BAR is closed.
  • New VIP welcome amenity delivery protocol.
  • In-room shopping via QR code.
  • 25DOS: Closed until January 10 as per local regulations.
  • Wasabi Daydream, Unlimited Sushi Bar: Closed until January 10 as per local regulations.
  • In-Room Dining: Menu available through QR code and order taken by telephone. In-Room Dining Waiter keeps social distancing and disinfects all items. Guests can take its trolley and, only if agreed, the Waiter comes in.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Platinum, Titanium and Ambassador Members can choose breakfast or 1,000 Marriott Bonvoy points.
  • Welcome Gift: All Marriott Bonvoy Members receive a welcome letter from our General Manager.
  • Mobile Key: Available for all Marriott Bonvoy Members who request it.
  • Mobile Guest Requests: Whatever/Whenever service available for all Marriott Bonvoy Members.
For any questions, please email our Whatever/Whenever service at the below link.