Paseo de la Reforma 439, Mexico City, Distrito Federal Mexico 06500

Stay Well

Welcome to The St. Regis Mexico City.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel to remind guests to maintain social distancing (including elevator etiquette), occupancy limits, and seating capacities reductions in our restaurants in compliance with local and state mandates, as well as partitions installed at Front Desk and Concierge Desk.

Digital Boards are available for guests to consult local regulations via QR Code.

Mobile Dining requests delivered right to your door through the Marriott Bonvoy mobile app.

Protective shields have been placed between seats in restaurants.

Self-parking is promoted, however, Valet Parking is available exclusively by request and in case it is used, our staff counts with all the protective equipment to sanitize the vehicle. Seat and wheel protection is used.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. All guest rooms remain vacant for over 48 hours between guests. To ensure social distancing, guests can choose three Housekeeping modalities: No service at all, non-daily (scheduled according to guest's needs), or daily service. In order for Housekeeping services to be performed, guests must vacate the room. Upon check-in, the Front Office team will schedule a time at your convenience to perform the cleaning.
In case of long stays, a schedule and day are established at the guest's request to avoid any contact.

Elevator Etiquette: To assist with the social distancing protocol when using elevators, we ask that only 2 people or a family at a time enter the elevator.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Please note face masks are required for all guests in indoor public areas. Temperature screening is required for guests, associates, and vendors at entry points.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Air purifiers are active at the main Lobby Level (Front Desk).

Room Amenities: In-room coffee makers are available and sanitized before each guest checks-in. As an in-room welcome amenity, all guests receive disinfectant wipes and a face mask. Air purifiers available upon request for in-room use.

Butler Service: Adding to the Guest Experience, the hotel has adapted its signature services to continue offering comfort and refined service. The iconic Butler Service continue welcoming guests with champagne and now offers express laundry service for travel clothing. Services now include sanitization of personal items such as glasses and a passport with ultraviolet light equipment.



Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Diana Restaurant: Open. 07:00 - 22:00 hrs.
  • Bloom: Open. 08:00 - 20:00 hrs.
  • Glass House: Open Monday through Friday 07:00 - 20:00 hrs. Saturdays 08:00 - 15:00 hrs.
  • Tatsugoro Sushi: Open Monday through Saturday 08:00 - 22:00 hrs. Sundays 13:00 - 20:00 hrs. / Breakfast from 8:00 - 12:30 hrs.



In-Room Services:

 

  • In-doorphines: If you wish to work-out in the comfort of your room, fitness equipment, such as yoga mat, weights, pilates balls, etc., are available through our iconic Butler Service.
  • Fitness Classes: Our in-room entertainment service offers a variety of training sessions including HIIT and yoga.
  • Digital Meditation Butler: Allow us to help you handle stress with a private meditation session in the comfort of your own room. With the assistance of MUSE headbands, guests can access guided meditations for all practice levels, using the latest technology on rea-time brainwave feedback. Start or end your day with a sense of calm courtesy of the Digital Meditation Butler.
  • Luxurious Bubble Baths: Rest and relaxation can aid to strengthen our immune system. Luxuriate and restore with a bubble bath using salts specially selected by Remède Spa.



Exquisite Services for a Perfect Staycation:

 

  • Butler Service: Available. Featuring express-laundry service for travel clothing. Services now include sanitization of personal items such as glasses and passports with ultraviolet light equipment.
  • Concierge Service: Available.
  • Romantic Dinners: Bloom, blossoming among the city's skyline, a private garden breathes life into the new restaurant of the hotel. The farm to grill menu offers seasonal countryside ingredients complemented with prime cuts and seafood specials.
  • Sunday Brunch: Following the protocols of social distancing along with the safety protocols, enjoy the city's most famous brunch paired with champagne. Live stations offer Mexican classic and international favorites.
  • Special Occasions: There is no need to wait for a birthday or an anniversary to celebrate with the best gastronomic experience in town. Treat yourself to a celebration-inspired escape and be seduced by the most refined French-Mexican menu paired Krug, the world's best-rated champagne.
  • Tequila & Mezcal Tasting: With more than 100 labels, every evening our tequila connoisseur invites to discover the secrets of tequila and mescal. Learn about the sophistication of our national drink during an interactive experience that reveals a surprising approach to a Mexican classic.
  • Cooking Classes: Join an elite group of travelers who, for two hours, wear the chef's aprons. The Mexican BBQ class is an entertaining and delicious way to master new cooking tricks. The session takes place at Bloom, our beautiful garden blooming among Mexico City's skyline, which transports epicureans into a world rich in colors, scents, and tastes. Mexican ingredients combined with well-known favorites will delight participants.


All the above mentioned activities can be scheduled via the Concierge at an additional cost.


J&G Grill: Temporarily Closed.
King Cole Bar: Temporarily Closed.
Remède Spa and pool: Temporarily unavailable.
Fitness Center: Temporarily unavailable.
Children's Club: Temporarily unavailable.

Mobile Dining requests delivered right to your room through the Marriott Bonvoy mobile app. Our private dining service and new pick-up service are available. All food and beverage personnel are prepared with special equipment such as face masks and latex gloves. Our rigorous cleaning protocols are always followed. All open restaurants offer digital menus via QR codes and mobile-friendly platforms.

Diana Restaurant: Open. 07:00 - 22:00 hrs.
Bloom: Open. 08:00 - 20:00 hrs.
Glass House: Open Monday through Friday 07:00 - 20:00 hrs. Saturdays 08:00 - 15:00 hrs.
Tatsugoro Sushi: Open Monday through Saturday 08:00 - 22:00 hrs. Sundays 13:00 - 20:00 hrs. / Breakfast from 8:00 - 12:30 hrs.
J&G Grill: Temporarily Closed.
King Cole Bar: Temporarily Closed.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available as part of the welcome gifts at check in for all Platinum Elite, Titanium Elite, and Ambassador Elite Marriott Bonvoy members.
  • Lounge Access: Temporarily not available.
  • Welcome Gift: All welcome gifts available at check-in for Gold Elite, Platinum Elite, Titanium Elite and Ambassador Elite Marriott Bonvoy members.
  • Late Check-Out: Available for Gold Elite members at 14:00 hrs. and for Platinum Elite, Titanium Elite and Ambassador Elite members at 16:00 hrs.
  • Mobile Check-In/Check-Out: Guests can opt to check-in via the Marriott Bonvoy app, however, guests must present form of payment at the Front Desk upon arriving to the hotel and to get the room key.
  • Mobile Dining: Available through the Marriott Bonvoy app.
  • Mobile Guest Requests: E-Butler service available for all Marriott Bonvoy members.

In addition to the above mentioned, please note the following measures are in place to comply with the local authorities:

 

  • Temperature Screening is mandatory for all guests, hosts, and vendors at entry points.
  • Luggage Cleanliness. As per local regulations, all luggage must be disinfected before entering the hotel and guest rooms.
  • Shoe Sanitizer. All guests and hosts must use the shoe sanitizer stations prior to entering and/or exiting the hotel.

 

Guests are required to comply with the cleanliness protocol of the hotel.