Paseo de la Reforma 439, Mexico City, Distrito Federal Mexico 06500

Stay Well

Welcome to The St. Regis Mexico City.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our hotel to remind guests to maintain social distancing (including elevator etiquette), occupancy limits, and seating capacities reductions in our restaurants in compliance with local and state mandates, as well as partitions installed at Front Desk and Concierge Desk.

Digital Boards are available for guests to consult local regulations via QR Code.

Mobile Dining requests delivered right to your door through the Marriott Bonvoy mobile app.

Self-parking is promoted, however, Valet Parking is available exclusively by request and in case it is used, our staff counts with all the protective equipment to sanitize the vehicle. Seat and wheel protection is used.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:


Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. All guest rooms remain vacant for over 48 hours between guests. To ensure social distancing, guests can choose three Housekeeping modalities: No service at all, non-daily (scheduled according to guest's needs), or daily service. In order for Housekeeping services to be performed, guests must vacate the room. Upon check-in, the Front Office team will schedule a time at your convenience to perform the cleaning.
In case of long stays, a schedule and day are established at the guest's request to avoid any contact.

Elevator Etiquette: To assist with the social distancing protocol when using elevators, we ask that only 2 people or a family at a time enter the elevator.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Please note face masks are required for all guests in indoor public areas. Temperature screening is required for guests, associates, and vendors at entry points.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols. Air purifiers are active at the main Lobby Level (Front Desk).

Room Amenities: In-room coffee makers are available and sanitized before each guest checks-in. As an in-room welcome amenity, all guests receive disinfectant wipes and a face mask. Air purifiers available upon request for in-room use.

Butler Service: Adding to the Guest Experience, the hotel has adapted its signature services to continue offering comfort and refined service. The iconic Butler Service continue welcoming guests with champagne and now offers express laundry service for travel clothing. Services now include sanitization of personal items such as glasses and a passport with ultraviolet light equipment.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Room Service: Available 24/7.
  • Astor Boxes: Available for delivery and pick up.
  • Diana Restaurant: Open from 07:00 am through 11:00 pm. 
  • Bloom Garden: Open from Monday through Sunday from 07:00 through 21:00 h. Please note service hours may change without notice due to weather conditions.
  • Glass House: Monday through Friday: 07:00 through 20:00 h. / Saturdays: From 08:00 through 15:00 h / Sundays: Closed
  • Tatsugoro Sushi: Open from Monday through Saturday, from 13:00 through 22:00 h. Sundays from 13:00 through 21:00 h.
  • King Cole Bar: Open from 07:00 through 24:00 h.


In-Room Services:

 

  • In-doorphines: If you wish to work-out in the comfort of your room, fitness equipment, such as yoga mat, weights, pilates balls, etc., are available through our iconic Butler Service.
  • Fitness Classes: Our in-room entertainment service offers a variety of training sessions including HIIT and yoga.
  • Digital Meditation Butler: Allow us to help you handle stress with a private meditation session in the comfort of your own room. With the assistance of MUSE headbands, guests can access guided meditations for all practice levels, using the latest technology on rea-time brainwave feedback. Start or end your day with a sense of calm courtesy of the Digital Meditation Butler.
  • Luxurious Bubble Baths: Rest and relaxation can aid to strengthen our immune system. Luxuriate and restore with a bubble bath using salts specially selected by Remède Spa.


Exquisite Services for a Perfect Staycation:

 

  • Butler Service: Available. Featuring express-laundry service for travel clothing. Services now include sanitization of personal items such as glasses and passports with ultraviolet light equipment.
  • Concierge Service: Available.
  • Romantic Dinners: Bloom, blossoming among the city's skyline, a private garden breathes life into the new restaurant of the hotel. The farm to grill menu offers seasonal countryside ingredients complemented with prime cuts and seafood specials.
  • Sunday Brunch: Following the protocols of social distancing along with the safety protocols, enjoy the city's most famous brunch paired with champagne. Live stations offer Mexican classic and international favorites.
  • Special Occasions: There is no need to wait for a birthday or an anniversary to celebrate with the best gastronomic experience in town. Treat yourself to a celebration-inspired escape and be seduced by the most refined French-Mexican menu paired Krug, the world's best-rated champagne.
  • Tequila & Mezcal Tasting: With more than 100 labels, every evening our tequila connoisseur invites to discover the secrets of tequila and mescal. Learn about the sophistication of our national drink during an interactive experience that reveals a surprising approach to a Mexican classic.
  • Cooking Classes: Join an elite group of travelers who, for two hours, wear the chef's aprons. The Mexican BBQ class is an entertaining and delicious way to master new cooking tricks. The session takes place at Bloom, our beautiful garden blooming among Mexico City's skyline, which transports epicureans into a world rich in colors, scents, and tastes. Mexican ingredients combined with well-known favorites will delight participants.


All the above mentioned activities can be scheduled via the Concierge at an additional cost.

 

  • J&G Grill: Temporarily Closed.
  • Remedé Spa:  Available from 09:00 through 21:00 h, please schedule your appointment with at least 24 hours in advance at +52 55 5228 1828 from 09:00 through 21:00 h.
  • Pool:  Available from 06:00 through 21:00 h, a 24-hour advanced reservation is required for pool services.
  • Fitness Center: Available from 06:00 through 21:00 a 24-hour advanced reservation is required.
  • Steam Room and Sauna: Available under reservation
  • Children's Club: Available from 11:00 through 19:00 h

Please note, per compliance with local authorities' regulations, some of the aforementioned service hours can change without previous notice.

Mobile Dining requests delivered right to your room through the Marriott Bonvoy mobile app. Our private dining service and new pick-up service are available. All food and beverage personnel are prepared with special equipment such as face masks and latex gloves. Our rigorous cleaning protocols are always followed. All open restaurants offer digital menus via QR codes and mobile-friendly platforms.

 

  • Room Service: Available.
  • Astor Boxes: Available for delivery and pick up.
  • Diana Restaurant: Open from 07:00 am through 11:00 pm.
  • Bloom Garden: Open from Monday through Sunday from 07:00 through 21:00 h. Please note service hours may change without notice due to weather conditions.
  • Glass House: Monday through Friday: 07:00 through 20:00 h. / Saturdays: From 08:00 through 15:00 h / Sundays: Closed
  • Tatsugoro Sushi: Open from Monday through Saturday, from 13:00 through 22:00 h. Sundays from 13:00 through 21:00 h.
  • J&G Grill: Temporarily Closed.
  • King Cole Bar: Open from 07:00 through 24:00 h.

Please note, per compliance with local authorities' regulations, some of the aforementioned service hours can change without previous notice.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Available as part of the welcome gifts at check in for all Platinum Elite, Titanium Elite, and Ambassador Elite Marriott Bonvoy members.
  • Lounge Access: Not available at property.
  • Welcome Gift: All welcome gifts available at check-in for Gold Elite, Platinum Elite, Titanium Elite and Ambassador Elite Marriott Bonvoy members.
  • Late Check-Out: Available for Gold Elite members at 14:00 hrs. and for Platinum Elite, Titanium Elite and Ambassador Elite members at 16:00 hrs.
  • Mobile Check-In/Check-Out: Guests can opt to check-in via the Marriott Bonvoy app, however, guests must present form of payment at the Front Desk upon arriving to the hotel and to get the room key.
  • Mobile Key: Have your room key at the tip of your fingers at our Marriott Bonvoy app.
  • Mobile Dining: Available through the Marriott Bonvoy app.
  • Mobile Guest Requests: E-Butler service available for all Marriott Bonvoy members.

In addition to the above mentioned, please note the following measures are in place to comply with the local authorities:

 

  • Temperature Screening is mandatory for all guests, hosts, and vendors at entry points.
  • Luggage Cleanliness. As per local regulations, all luggage must be disinfected before entering the hotel and guest rooms.
  • Shoe Sanitizer. All guests and hosts must use the shoe sanitizer stations prior to entering and/or exiting the hotel.
  • Face Masks: Are required in all indoor public areas.

 

Guests are required to comply with the cleanliness protocol of the hotel.

Dear Guest,

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, The St. Regis Mexico City is able to provide a list of hospitals and laboratories that offer the required testing. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.

This list has been provided for your convenience while staying at the hotel. The use of this service is at your sole risk. The St. Regis Mexico City, Marriott International, Inc. and the Hotel owner, and their subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, employees, successors, representatives and assigns (collectively, the "Marriott Parties"), make no warranty or representation, express or implied, to anyone as to the services provided by these service providers nor assumes any responsibility or liability in connection with such service. Those service providers are independent agents and are not affiliated with Hotel, Marriott International, Inc. and the Hotel owner, or any of their respective affiliates. It is also the responsibility of the guest to verify governmental and airline testing requirements, as applicable laws and regulations may change from time to time.