The Ritz-Carlton Key Biscayne, Miami
The Ritz Carlton
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455 Grand Bay Drive
Florida 33149 USA
1 305 - 365-4500
The Ritz-Carlton Key Biscayne, Miami

Stay well.

Welcome to The Ritz-Carlton Key Biscayne, Miami.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service. Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

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MARRIOTT INTERNATIONAL'S COMMITMENT TO CLEAN
For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
SHARED RESPONSIBILITY
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
SOCIAL DISTANCING MEASURES & CONTACTLESS EXPERIENCE

Arrival and Departure:
 

  • Using mobile technology: Mobile Key, eFolio delivery and Mobile Requests via the Marriott Bonvoy app.
  • Valet parking with adjusted protocols for guest safety.
  • Choice of baggage assistance or personal unloading.
  • Front desk, bell desk, and concierge desk all equipped with plexi-glass panels at counters.
  • Key cards sanitized prior to distribution to guest.

 

Social Distancing Measures:
 

  • Per CDC guidelines, fully vaccinated guests are no longer required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing. 
  • Queues will be clearly marked for appropriate social distancing. This includes check-in, check-out, coffee shop, retail shops, casual dining, and valet. To avoid queues or delays, we suggest that guests consider using the Mobile Check-In and Mobile Key features of the Marriott Bonvoy app prior to arrival.
  • Seating in restaurants, lounges, pools and beach are spaced apart in accordance with state laws.
  • Guest elevator occupancy is limited to family members or four non-family individuals.

 
Our Ladies and Gentlemen:

 

Mask policies will follow Marriott International guidance. Additional measures include: 

 

  • Masks are worn by our Ladies & Gentlemen in indoor areas of the resort
  • Vaccinated employees are not required to wear a face covering in outdoor areas
  • Daily pre-shift temperature screening
  • Personal protective equipment
  • Training on COVID 19 sanitation protocols
ENHANCED CLEANING PROTOCOLS & HOUSEKEEPING SERVICE AT THIS HOTEL

Cleaning Procedures:

 

  • Deeper and more frequent cleaning of high-traffic and high-touch areas, including handrails, elevator buttons, door handles and surfaces.
  • Utilizing cleaning products that kill the spread of COVID-19.
  • Introduction of new cleaning protocol using sanitation products for public spaces.
  • Touchless hand sanitizer dispensers available throughout the resort.
  • Frequent cleaning of public area restrooms, including single-use hand towels.
  • Deep cleaning between guest stays; focus on sanitizing every area of the room.
  • Luggage and Bell carts sanitized after each contact.
  • Deeper more frequent cleaning of public restrooms and after high guest use.


Guest Rooms:

 

  • Daily housekeeping services daily, turndown service is available upon guest request.
  • Housekeeping services performed when the guests are not present in the room.
  • Deep cleaning of high-touch items such as handles, knobs, hairdryer and remote controls.
  • Honor Bar is available upon guest request.
  • Removal of decorative pillows and throws.
  • Removal of high touch items such as magazines.
  • Disinfectant wipes added to each room for personal use.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
PROPERTY AMENITIES & SERVICES
  • The Spa and Salon is open daily 9 a.m. to 6 p.m. For more information or to reserve a treatment, please contact the spa at (305) 365-4197 or GRP_RCKeyBiscayneSpa@marriott.com.
  • Fitness Center is open daily from 7 a.m. to 7 p.m. with appropriate social distancing.
  • Sanitization of equipment, treatment rooms and lounge areas between use; high-touch areas are cleaned at regular intervals.

 

Recreation:
 

  • The Resort pool, daily 7:00 a.m. to 5:30 p.m.
  • The Splash pad, daily, pool hours, limited capacity
  • The Beach, open daily 7-5:30 p.m.
  • Adult pool open Fri - Sun 7:00 a.m. to 5:00 p.m.
  • Two pool or beach chairs per guest room.
  • Pool and beach furniture is sanitized between each guest's use.
  • Non-motorized watersports available and sanitized between each guest's use.
  • Bicycles are available and will be sanitized between each guest's use.
  • Ritz Kids offerings will include individually packaged activities, no drop-off programing.
  • Resort Attendant provides frequent cleaning of outdoor seating and tables.

 

Resort Dining:
 
Key Pantry 

  • Monday - Thursday, 6 a.m. to 1 p.m. 
  • Friday, Saturday & Sunday, 6 a.m. to 4 p.m.
  • Full coffee shop with grab-and-go pantry.

 

Lightkeepers 

  • Breakfast a la carte 
    • Daily, 7 a.m. to 11:30a.m. 
  • Breakfast Buffet
    • Daily, 7 a.m. to 11:30a.m.
  • Brunch a la carte
    • Saturday and Sunday 12 p.m. to 4 p.m.
  • Dinner Service
    • Thursday - Sunday 5:30 p.m. to 10 p.m.
  • Reservations recommended for brunch and dinner services only, with seating preferences on a first-come, first-served basis.

 

Cantina

  • Sunday through Thursday, 11 a.m. to 9 p.m.
  • Friday & Saturday, 11 a.m. to 10 p.m. 
  • Reservations recommended for dinner service only.

 

Dune 

  • Monday - Wednesday, Beverage Service Only, 11:30 a.m. - 7 p.m.
  • Thursday & Friday, Full Service 11:30 a.m. to 5 p.m.
  • Saturday & Sunday, Full Service 11:30 a.m. to 7 p.m.

 

Rumbar 

  • Daily, 3 p.m. to 11 p.m.
  • Nostalgia Band, Friday & Saturday, 7 p.m. to 11 p.m.

 

In-Room Dining

  • Breakfast, daily, 6 a.m. to 11:00 a.m. 
  • Lunch, daily, 11 a.m. to 5 p.m. 
  • Dinner Service: 
  • Thursday, Friday & Saturday, 5 p.m. to 2 a.m. 
  • Sunday through Wednesday, 5 p.m. to 11 a.m.

 

Pool and Beach are open from 11:00 a.m. to 5:30 p.m. for all-day dining and beverage service.

 

In all restaurants, tables, chairs, and service equipment sanitized after each use and at regular intervals.

FOOD & BEVERAGE OFFERINGS

Resort Dining

Take out and outdoor dining available.

To make a reservation or place a to-go order, call (305) 365-4500.

 

Key Pantry 

  • Monday - Thursday, 6 a.m. to 1 p.m. 
  • Friday, Saturday & Sunday, 6 a.m. to 4 p.m.
  • Full coffee shop with grab-and-go pantry.

 

Lightkeepers 

  • Breakfast a la carte 
    • Daily, 7 a.m. to 11:30a.m. 
  • Breakfast Buffet
    • Daily, 7 a.m. to 11:30a.m.
  • Brunch a la carte
    • Saturday and Sunday 12 p.m. to 4 p.m.
  • Dinner Service
    • Thursday - Sunday 5:30 p.m. to 10 p.m.
  • Reservations recommended for brunch and dinner services only, with seating preferences on a first-come, first-served basis.

 

Cantina

  • Sunday through Thursday, 11 a.m. to 9 p.m.
  • Friday & Saturday, 11 a.m. to 10 p.m. 
  • Reservations recommended for dinner service only.

 

Dune 

  • Monday - Wednesday, Beverage Service Only, 11:30 a.m. - 7 p.m.
  • Thursday & Friday, Full Service 11:30 a.m. to 5 p.m.
  • Saturday & Sunday, Full Service 11:30 a.m. to 7 p.m.

 

Rumbar 

  • Daily, 3 p.m. to 11 p.m.
  • Nostalgia Band, Friday & Saturday, 7 p.m. to 11 p.m.

 

In-Room Dining

  • Breakfast, daily, 6 a.m. to 11:00 a.m. 
  • Lunch, daily, 11 a.m. to 5 p.m. 
  • Dinner Service: 
    • Thursday, Friday & Saturday, 5 p.m. to 2 a.m. 
    • Sunday through Wednesday, 5 p.m. to 11 a.m.

 

Pool and Beach are open from 11:00 a.m. to 5:30 p.m. for all-day dining and beverage service.

 

In all restaurants, tables, chairs, and service equipment sanitized after each use and at regular intervals.

MARRIOTT BONVOY
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier.

MEETINGS & SPECIAL EVENTS

The resort offers a variety of open-air meeting and event spaces to allow for social distancing. As always, the Ladies and Gentlemen of our Meetings & Special Events team look forward to bringing your vision to life and customizing desired meeting protocols. To plan an event or for additional information, please call 305-365-4205.

 

  • Touchless hand sanitizing stations are provided in pre-function areas and available at the entrance of each meeting room.
  • Dedicated staff in all meeting spaces sanitize high-touch areas, tables and chairs at regular intervals.
  • Event Technology team can provide packages for live-streaming options for general session and breakout rooms.
  • Flatware presented as a roll-up, tables will not be preset. All condiments will be single-use.
  • Individual bottled water provided instead of water carafes on meeting tables.