255 Biscayne Boulevard Way, Miami, Florida USA 33131

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at JW Marriott Marquis Miami.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Mobile check-in, key, and service requests via the Marriott Bonvoy™ mobile app.

Valet parking attendants wear masks and have their temperature checked before every shift.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:



Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Room Amenities

  • In-room coffee makers are currently available. These are sanitized after every check-out.

  • Disinfectant wipes are available at the front desk upon request.

  • Mini-bar items not available. 


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide daily tidy housekeeping service. Please note that if you are staying with us a bit longer, we will change the linen after every 7th night.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:


Fitness Center: Open from 6am to 10pm.
Pool: Open from 8am to 11pm.
Spa: Open from 10am to 7pm. Reservations required.
Duck Pin Bowling, 3D Media Room, Air Hockey Table: Open from 8am to 11pm.                                                                                                                                                                                                                  
Golf center by Mariano Bartolome: By appointment only.
Revise Store: Open upon request.
Concierge Lounge: Open from 6am to 10pm.

 

Package Handling Charges apply to all incoming packages. Please note that the rate for packages is US $7++ per package received.

Boulud Sud Miami:

  • Breakfast: Daily from 7:00 am to 10:30 am
  • Lunch: Daily from 12:00 am to 2:30 pm
  • Dinner: Sunday - Thursday from 6:00 pm to 10:30 pm | Friday & Saturday until 11:00 pm 
  • Lounge: Sunday - Thursday from 2:30 pm to 11:00  | Friday & Saturday until 12:00 am 
  • Brunch: Saturday & Sunday from 11:00 am to 2:00 pm
  • Happy Hour: Sunday - Thursday from 5:00 pm to 8:00 pm

 

Concierge Lounge: 

  • Open Access: Daily from 6:00 am to 10:00 pm
  • Breakfast: Daily from 6:30 am - 11:00 am. Breakfast buffet service is currently available at 345 Restaurant (2nd floor)
  • Afternoon Snacks & Fruit: Daily from 11:00 am to 5:30 pm 
  • Evening Bites & Hors D'oeuvres: Daily from 5:30 am to 7:30 pm
  • Sweets & Fruit: Daily from 7:30 am to 10:00 pm

 

Intermezzo Coffee Bar: Temporarily closed.
Met Café & Bar: Temporarily closed.

 

Room Service:

  • Breakfast: Daily from 6:30 am - 11:00 am
  • All-day Dining: Daily from 11:00 am - 11:00 pm


All servers and associates working with food preparation wear masks at all times. Temperatures are taken for all associates before every shift.Tables, railings, chairs and all high-touch surfaces are sanitized every hour.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: yes
  • Lounge Access: yes
  • Welcome Gift: yes
  • Late Check-Out: yes
  • Mobile Check-In/Check-Out: yes
  • Mobile Key: yes
  • Mobile Dining: no
  • Mobile Guest Requests: yes