Stay well.

Name: Coconut Grove, Miami
Address: 3300 SW 27th Avenue, Coconut Grove, Miami, FL, 33133, USA
Telephone: 1 305 - 644-4680

Welcome to Coconut Grove, Miami.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.

Hotel Information

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MARRIOTT INTERNATIONAL'S COMMITMENT TO CLEAN

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.

SHARED RESPONSIBILITY

The safety of our guests and associates is a top priority. As guidance regarding face coverings and vaccination verification varies by local jurisdiction and may change, guests should review public information websites for the most up-to-date guidance for your destination, as well as the hotel-specific sections below and US and Canada Travel Advisories | Marriott Bonvoy™ before traveling. Fully vaccinated guests are no longer required to wear face coverings or social distance in indoor or outdoor areas of the hotel, unless required by local law.

SOCIAL DISTANCING MEASURES & CONTACTLESS EXPERIENCE

Arrival and Departure:

Using mobile technology: Mobile Key, eFolio delivery and Mobile Requests via the Marriott Bonvoy app.
Valet parking with adjusted protocols for guest safety.
Choice of baggage assistance or personal unloading.
Front desk, bell desk, and concierge desk all equipped with plexi-glass panels at counters.
Key cards sanitized prior to distribution to guest.

Social Distancing Measures:

Per CDC guidelines, fully vaccinated guests are no longer required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.
Queues will be clearly marked for appropriate social distancing. This includes check-in, check-out, coffee shop, retail shops, casual dining, and valet. To avoid queues or delays, we suggest that guests consider using the Mobile Check-In and Mobile Key features of the Marriott Bonvoy app prior to arrival.
Seating in restaurants, lounges, pools and beach are spaced apart in accordance with state laws.
Guest elevator occupancy is limited to family members or four non-family individuals.

Our Ladies and Gentlemen:

Mask policies will follow Marriott International guidance. Additional measures include:

Masks are worn by our Ladies & Gentlemen in indoor areas of the resort
Vaccinated employees are not required to wear a face covering in outdoor areas
Daily pre-shift temperature screening
Personal protective equipment
Training on COVID 19 sanitation protocols
On-property Cleanliness Champion

ENHANCED CLEANING PROTOCOLS & HOUSEKEEPING SERVICE AT THIS HOTEL

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning:

We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.

Our Ladies and Gentlemen wear masks in all indoor areas of the hotel; outdoor mask policies will follow Marriott International guidance. Additional measures include:

Daily pre-shift temperature screening
Personal protective equipment including face masks
Training on COVID 19 sanitation protocols
On-property Cleanliness Champion

Face Coverings:
Per CDC guidelines, fully vaccinated guests are no longer required to wear face coverings or social distance. Guests not fully vaccinated must continue to wear face coverings and practice social distancing.

Room Amenities:

In-room coffee makers are not currently available, but guests can request contactless coffee delivery.
Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected between each guest. We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.

PROPERTY AMENITIES & SERVICES

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

Fitness Center: Open 24 hours
Spa: Closed.
Isabelle's:

Breakfast: Monday - Thursday 7am - 10am, Friday - Sunday 7am - 11am
Evening Fare: Thursday - Saturday 5pm - 10pm

Pool: Open, 5am - 9pm
Poolside Café: Lunch

FOOD & BEVERAGE OFFERINGS

In-Room Dining: Available for Breakfast, Lunch and Dinner, 6:30am - 10pm
Isabelle's:

Breakfast: Monday - Thursday 7am - 10am, Friday - Sunday 7am - 11am
Evening Fare: Thursday - Saturday 5pm - 10pm

Pool Café:

Lunch Sunday - Thursday 11am - 5pm, Friday and Saturday 11am - 6pm

MARRIOTT BONVOY

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
Mobile Key: Forgo the front desk altogether and go straight to your guest room.
Mobile Dining: Order your private, in-room dining through the app.
Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.
Available benefits vary by location and membership tier.

MEETINGS & SPECIAL EVENTS

The hotels offers a variety of meeting and event spaces to allow for social distancing. As always, the Ladies and Gentlemen of our Meetings & Special Events team look forward to bringing your vision to life and customizing desired meeting protocols.

Seating capacities adjusted to ensure alignment with state guidelines, as of June 1, 2020, 10 people per 300 square feet permitted.
Touchless hand sanitizing stations are provided in pre-function areas and available at the entrance of each meeting room.
Dedicated staff in all meeting spaces sanitize high-touch areas, tables and chairs at regular intervals.
Facial coverings are encouraged and available upon request for attendees.
Event Technology team can provide packages for live-streaming options for general session and breakout rooms.
Buffets will all include server assistance.
Flatware presented as a roll-up, tables will not be preset. All condiments will be single-use.
Breaks will require social distancing and be staggered across groups to manage guest flow.
Individual bottled water provided instead of water carafes on meeting tables.

To plan an event or for additional information, please call 305-365-4205.