9703 Collins Avenue, Bal Harbour - Miami Beach, Florida USA 33154

Stay Well

Welcome to The St. Regis Bal Harbour Resort.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates.
Signage throughout our resort to remind guests to maintain social distancing, occupancy limits and seating capacities reductions on our pool decks and at La Gourmandise in compliance with local and state mandates, and partitions have been installed at reception desk.

Mobile check-in is available via the Marriott Bonvoy™ mobile app.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our resort and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, fitness center, and exits to the pool and beach, as well as provided more hand sanitizing stations.

Personal Protective Equipment (PPE): St. Regis Hosts wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are required to wear personal face coverings in all public areas of the resort.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences. Please note that if you are staying with us a bit longer, we will automatically clean your guest room after every 6th night.
We are committed to making the amenities and services at our resort available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

La Gourmandise: Open for Breakfast & Lunch
Resort Pool: Open with Food & Beverage Service
Beach: Open with Food & Beverage Service
Oceanfront Day Villas: Open with Food & Beverage Service
Fitness Center: Open, face masks required at all times.
Atlantikos: Temporarily Closed
The Grill: Temporarily Closed
The St. Regis Bar: Temporarily Closed
Remede Spa: Temporarily Closed
Sea Turtle Club (Children's Room) : Temporarily Closed
Food and Beverage service commences at 7:30 AM to last order at 4:30 PM.
(solely outdoor due to Miami Dade ordinance)

Breakfast is daily from: 7:30 AM to last order at 10:30 AM at La Gourmandise
A-la-carte menus served to-go via counter service only.
Options also include Grab and Go, pre-packaged offerings.

Lunch is daily around the pool deck & on the beach from: 11:30 AM to last order at 4:30 PM
A-la-carte menu offerings, served in individual to-go boxes.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative. Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Marriott Bonvoy Breakfast is served at La Gourmandise from 7:30AM - 1:30AM
  • Mobile Check-In/Check-Out: Available via Marriott Bonvoy app
St. Regis Butler Service is available from 10:00 AM to 6:00 PM and is offered to ‘paid' suite categories only. Butler personnel will be available for specific timings and services minimizing contact.

Housekeeping Service is available from 10 AM to 6 PM and guest discretion will be considered for provision of cleaning services which may be once daily or every alternate day or only upon departure.

 

Full service is offered with terry refreshed daily, while bed linen is replaceable every other day.

 

Turndown service is unavailable at this time.