Stay well.

Welcome to The Ritz-Carlton Bal Harbour, Miami.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. We do appreciate your support and understanding. We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates
Signage throughout the hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants and pool and beach in compliance with local and state mandates, and partitions installed at front desk.

Guest elevator occupancy is limited to family members or two non-family individuals, and stairwell access is available for all floors of guestrooms.

Use of mobile technology is available, including eFolio delivery and Mobile Requests via the Marriott Bonvoy app.
Choice of baggage assistance or personal unloading.

Face coverings are required in all indoor public areas.
In keeping with Marriott's Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:
  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators and handrails as well as provided touchless hand sanitizing stations throughout the resort.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.

Guest rooms
Deep cleaning of rooms is conducted between each stay, with focus on sanitizing every area of the room. Daily housekeeping services are available per individual guest preference to be confirmed at check-in and
housekeeping services will be performed when guests are not present in the room.

All glassware has been replaced with single use cups, and disinfectant wipes will be added to each room for personal use.

Every guest room is thoroughly cleaned and disinfected between each guest.  We will continue to provide housekeeping services daily while you are away from the room. If you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time. 
  • Fitness center: open, masks required
  • Spa: open, reservations required
  • Beach: open
  • Pool: open
  • Artisan Beach House is open for breakfast, lunch and dinner daily, 7 a.m.-9 p.m.
  • Water's Edge, our poolside restaurant, is open for food and drinks 11 a.m.-5 p.m., daily.
  • In room dining is available 7 a.m.-9 p.m., daily. Contactless delivery is available.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Late Check-Out: Silver and gold members receive a 2 p.m. check out. Platinum, titanium and ambassador members receive a 4 p.m. check out.
Mobile Check-In/Check-Out: Mobile check in and check out is available
Mobile Guest Requests: Mobile guest requests are available