KM 182 Carretera Merida-Uxmal, Temozon Sur, Yucatan Mexico 97825

Stay Well.

Welcome to Hacienda Temozon, a Luxury Collection Hotel, Temozon Sur.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in indoor public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits, and seating capacities reductions in our restaurants in compliance with local and state mandates, as well as partitions installed at Front Desk and Concierge Desk.

No valet service is currently available for parking.

For more information please contact our Concierge.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms as well as provided more hand sanitizing stations. House Keeping must be scheduled through our Front Desk team in order to clean the room based on our guest's preferences and convenience.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Please note face masks are required for all guests in indoor public areas. Temperature screening is required for guests, associates, and vendors at entry points.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants.

Room Amenities: In-room coffee makers are currently unavailable, however, guests can request contactless coffee delivery to their rooms. As an in-room welcome amenity, all guests receive disinfectant wipes as well as upon request. We have removed some of the furniture and high-touch amenities from our guest rooms to provide a trusted environment for our guests.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

All services are open following all cleanliness and social distancing protocols including Casa Temozon Restaurant, The Hacienda Temozon Spa, our outdoor swimming pool, and outdoor whirlpool.

 

  • Casa Temozon Restaurant: Open 7 days a week from 07:00 AM through 11:00 PM.
  • The Hacienda Temozon Spa: Open 7 days a week from 10:00 AM through 07:00 PM.
  • Outdoor Swimming Pool: Open.
  • Outdoor Whirlpool: Open.
Casa Temozon Restaurant: Open with limited occupancy (in compliance with local regulations and Marriott International) 7 days a week from 07:00 AM through 11:00 PM.

Contactless room service is available.

In-room minibars are currently unavailable.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Included in some member rates.
  • Lounge Access: Not applicable, there is no lounge at the property.
  • Welcome Gift: Available for Platinum, Titanium, and Ambassador levels.
  • Late Check-Out: Available from Silver to Ambassador levels, subject to availability.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Unavailable.
  • Mobile Dining: Unavailable.
  • Mobile Guest Requests: Available.

Dear Guest,

Please note that various countries are requiring negative COVID-19 test results for passengers to re-enter to their country of origin, or final destination. For those travelers who are required by government regulations or would like to take a COVID-19 test before returning home, Hacienda Temozon, a Luxury Collection Hotel, Temozon Sur is able to provide a list of hospitals and laboratories that offer the required testing. As requirements can vary as to time needed for test prior to re-entry and/or specific test types, we recommend guests review the requirements of their country of origin or final destination. The safety and well-being of our guests and our associates are of paramount importance to us and our staff is ready and available to assist you.

This list has been provided for your convenience while staying at the hotel. The use of this service is at your sole risk. Hacienda Temozon, a Luxury Collection Hotel, Temozon Sur, Marriott International, Inc. and the Hotel owner, and their subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, employees, successors, representatives and assigns (collectively, the "Marriott Parties"), make no warranty or representation, express or implied, to anyone as to the services provided by these service providers nor assumes any responsibility or liability in connection with such service. Those service providers are independent agents and are not affiliated with Hotel, Marriott International, Inc. and the Hotel owner, or any of their respective affiliates. It is also the responsibility of the guest to verify governmental and airline testing requirements, as applicable laws and regulations may change from time to time.