Stay well.

Welcome to Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan.

Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay.

In response to current cirumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Allow us to introduce you to some of the measures we have implemented and what to expect at our hotel regarding changes to amenities, services, and facilities.

We are delighted to welcome you.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.

We have copiously embraced in-depth safety measures to make a protected and secure environment. We are glad to share those in detail with you here below:

 

  • Mandatory temperature checks of every guest and staff accessing the hotel and venues.
  • Hand sanitizer stations available in high-traffic areas.
  • Check in operations performed by our staff in full compliance of all safety measures, from social distancing to correct use of protective masks.
  • Guests are kindly asked to wear personal masks
  • Cardboard signage outlining behavioral expectations will circulate around the Hotel
  • Reduced seating capacity to maintain 1-meter distance between guests except for families and guest sharing same room.
  • The lift is limited to only two individuals at a time.
  • Guest names and phone numbers are always collected and kept on file for 14 days in case of any Covid outbreak.

 

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Guests are requested to wear a personal face covering in all hotel common areas, for this reason, upon arrival, you will receive a safety kit with a mask, gloves & sanitizing wipes.
  • We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators.
  • Extra cleaning of frequent touch points will be done such as: lifts, furniture and all accessories.
  • We will provide daily housekeeping cleaning services while away from your room. To limit staff interactions the turndown service will not be done. Linen will be changed every other day. 
  • Every guest room is thoroughly cleaned and disinfected. Should you have any specific housekeeping preferences or would like to not receive housekeeping service during your stay, please contact guest services at any time.
  • Laundry & Dry cleaning service will be available on Monday - Wednesday - Friday, from 8AM to 4:30PM.
  • Books and magazine have been removed from all rooms. Alternatively, we offer a complimentary access to the Press Reader App providing you with unlimited choice of international newspapers. 
  • Room amenities are served within covered package to preserve from any contamination. Hotel staff will not access to your room therefore in-room dining trolley must be left in front of guest room after use.
  • The mini bar is fully stocked and sealed with sticker. Mini bar glasses and coffee mise en place are placed in the drawer below the mini bar and sealed with sticker. Water boiler & tea has been removed from guest rooms and hot water can be ordered complementary via in-room dining. 
     

We wish your stay with us will be memorable, for this reason we have worked hard to offer all our services, while maintaining a safe environment and applying all our safety protocols.

 

  • SHISEIDO Spa Milan, the Wellness Center and the Fitness Center are temporarily closed. 

We have revised all services across our Restaurants and Bars, we invite you to look up the latest opening hours on our website. Digital menus are available via QR code (single-use physical menus also available). 


Restaurant Hours and Operations:

  • In Room Dining is available for our in-house guests from 7am to 11pm (breakfast, lunch and dinner). The menu is available via QR code on guest room TV. 
  • Dinner is served from 7pm to 11pm for our in-house guests at the stunning Terrazza Gallia Bar located on floor 7th.
  • Gallia Restaurant and Gallia Lounge and Bar on the ground floor is temporary closed.

 

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Mobile Check-In/Check-Out:To reduce the time it takes to complete check-in formalities by using mobile check-in and asking any questions in advance. Note that notifications must be enabled to receive the "Room is Ready Notification". Upon arrival, you will be required to present an ID.
  • Mobile Guest Requests: The articles that the guest wants can be requested through the App. Mobile chat: in order to communicate with us anywhere and anytime, mobile chat is available from 48 hours before the day of arrival and up to 24 hours after departure. Baggage assistance is available upon request.
All events & conferences are temporarily suspended.