Malpensa Terminal 1 S.S. 336, Ferno, Italy 21010

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service. We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Milan Malpensa Airport Hotel & Conference Centre.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, being respectful of personal choices with regards to social distancing and the wearing of face coverings. We do appreciate your support and understanding.

As per local regulation, in Italy:


  • COVID-19 Green Pass is required to take part into events, business meetings and private meetings.
  • COVID-19 Super Green Pass is required to access the Gym, the swimming pool, sauna and Jacuzzi, as well as to take part into parties.
  • COVID-19 Green Pass is not required to access the hotel and to eat and drink, both indoor and outdoor.

Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our lobby area, restaurant & bar, fitness and swimming pool.

Hand sanitizer stations are available in the lobby near the main entrances, next to the elevators as well on the first level after the elevators and in the restaurant & bar.

We have limited on-site parking, please contact hotel in advance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including lobby, restrooms, elevators, and escalators as well as provided hand sanitizing stations in high trafficked areas.

Housekeeping services: Every guest room is thoroughly cleaned and disinfected. Please note that the Make a Green Choice Program is currently not available. Let us know if you wish to not have our team enter your room during your stay.

Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings. 

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

Temperature Screening: We will be taking a temperature screening at the restaurant prior entering to it. 


Environment sanitization: we have implemented hygiene and sanitization protocols in our areas. We adopt the customized system of sanitization in continuous Sanixair 24/7, ensuring the highest levels of safety to our guests.

Room Amenities: Minibars are all sanitized and sealed and will be available in every room. 
Literature including magazines and books have been removed from rooms. 
Coffee machines & Kettles are all sanitized for your safety. 
Sanitizing wipes are provided in rooms.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you’d like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.
  • Fitness Center: Available 24/7. Our Sheraton Fitness will be available only for internal guests. Access to the gym one person at a time.
  • Swimming pool: the indoor swimming pool is regularly open for hotel guests.
  • Spa area, relax area, massages and all other treatments are not available until further notice.
  • Sheraton Club: is not available until further notice. Services will be available at the restaurant.
  • Transfer Service ( on request ): in compliance with the Italian legislative regulation, we remind our guests that it is mandatory to wear the Ffp2 mask on all public means of transport, included our transfer service.


For our Marriott Bonvoy members: we are committed to delivering the Marriott Bonvoy benefits for your membership level.

Restaurant Hours and Operations


Closed Lounge and Open Outlets
Club/executive lounge benefits should be extended in an outlet:

  • Comp breakfast in the restaurant if open, otherwise in the location where it is served
  • Coffee & tea throughout the day
  • 1 Drink and 1 snack at the Bar during the evening

Our outlets are open with the following timing:

Canneto Restaurant

Breakfast from 06.30 am to 11.00 am
All-day Dining from 10.00 am to 11.00 pm


The Room service hours are the following:
From 06.30 am to 11.30 pm

Monterosa Bar
Temporarily closed 


During the night, we arrange daily-prepared sandwiches, they are available from our fridge in the lobby. Please ask the reception.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:


  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


Not a Marriott Bonvoy member? Enroll here.

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Mobile Check-In/Check-Out: Reduce the amount of time required to complete check-in formalities by using Mobile Check-in and asking any question you have in advance. Please note push notifications must be enabled for receiving the "Room is Ready Notification."
  • Mobile Dining: Connect with us via the App to request items you would like delivered to your guest room. Mobile Chat: communicate with us from anywhere at any time. Mobile chat is available from up to 48h hours before the day of arrival until 24 hours after your departure.