Furanafushi Island, North Malé Atoll, Maldives 08240

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Maldives Full Moon Resort & Spa.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacity reductions in our restaurants, bars, SPA, Gym and Speedboats in compliance with local and state regulations. Hydroalcoholic disinfectant gel provided throughout the resort. The use of facemask is mandatory for all associates in all areas, for guests in enclosed public spaces, and recommended for guests in other areas. Face masks are provided free of charge.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, lobbies, restaurants and bars, spa, gym and shops, and have provided more hand sanitizing stations in all areas.
  • Personal Protective Equipment (PPE): Our associates will wear PPE (e.g. face coverings, gloves) depending on the activities they are performing and based on direction by local authorities and Marriott International. We provide face masks free of charge to the guests.
  • Room Amenities: A QR code system has been implemented for all menus, compendiums and general hotel information in order to minimize risks. Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Open, limited capacity of 50% and bookings are required.
  • Spa: Open, reservation required and limited capacity of 50%.
  • Kids Club / Playground: Kids Club operations comply with local guidelines.

 

Negative PCR Test Results Requirement (All tourists)

 

The Government of the Maldives has issued a mandatory requirement for all tourists and short-term visitors arriving into the Maldives to have a health document in English, confirming that the traveling guest's PCR test for COVID-19 returned a negative result. The PCR test must be done within a maximum of 96 hours prior to departing arrival to the Maldives. Please consult your local government authority for the nearest PCR testing center.

 

  • In order to avoid potential risk arising from stays in less controlled areas, the resort will not accept split stay reservations from tourists who initially stay in a guest house, city hotel, inhabited island or safari boat.
  • Guests arriving from another island resort on a split stay arrangement are required to produce a negative PCR result dated no more than 24 hours prior to arrival at the resort.
  • For guest's own peace of mind and for the safety of everyone on the island, guests staying with us for longer than seven nights will be asked to take a complimentary PCR test on day five of their stay. The resort will bear the cost of this mid-stay PCR test. This test does not replace the one that may be required by airlines or destination countries on departure.
  • On arrival, we will provide a PCR test request form to every guest, identifying those who require a further test before returning home. PCR tests will only be performed for guests who require a test prior to departure, be it airline regulations or immigration rules of their home country. These tests will also be availed to symptomatic guests staying at the resort.
  • Guests must advise of test requirements on arrival at the resort, as there are different rules for different airlines / countries. Sample will be taken 96 hours (4 days) prior to departure and sent to the testing facility the same day. Guest will receive the test results via WhatsApp, Email, or SMS, depending on what method of communication they provided at the time. All related costs for PCR testing are borne by the guest, currently priced at USD120 per PCR test.
  • Onsite PCR testing: PCR test swabs are taken at the resort, by a qualified medical team. The sample swab is then delivered to the health facility in Male for testing.

 

Extra Bed Charges:
Extra beds are charged a fee of USD90 per bed per day. Children under 12 stay for free on existing bedding only. 

Travel Insurance and Security Deposit at Check-In:
The resort highly recommends that all guests purchase travel insurance (one that includes cover for quarantine in the event of a positive PCR result) prior to departure, and collects a security deposit of no less than US$100 per room per day upon check-in. The final value will be determined based on length of stay, meal package, insurance cover and other booking specific details. The security deposit will be paid in cash or through pre-authorization on the guest's credit card, as is common practice worldwide.

Right to refuse accommodation:
Should a guest fail to comply with the aforementioned security deposit required by the resort, the resort reserves the right to refuse to check-in the guest. In such cases, the resort will not be held liable for any financial losses or inconvenience caused to the traveler or to the agent.

Until visitor arrivals begin to return to normal in the coming months, the resort's outlets will re-open following a scaled plan, initially offering guests the choice of Feast (international buffet), Anchorage Bar & Restaurant (Mediterranean cuisine and pizza bar), Masala Hut (Indian cuisine), Baan Thai (Thai cuisine) and Kakuni Hut (tacos and cocktails).

Buffet breakfast and dinner is served at Feast Restaurant. Anchorage offers a la carte selections, crafted cocktails, superfood salads as well as popular comfort foods. Masala Hut hosts a traditional mix of North and South Indian cuisine. Baan Thai presents contemporary yet authentic Thai cuisine. Kakuni Hut is located on the beach with just a few steps from your sun lounger, famed for cocktail and snacks.

Seating arrangements in all venues have been adapted to comply with local and Marriott International guidelines and are limited to 50% of full capacity with a 2 meter clearance between tables. QR code information has been implemented in each venue in order to minimize risks.

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier.

With the constant developments in travel guidelines, we encourage you to obtain information from your government and airline for the latest travel advice. For more information and updates regarding travel guidelines to Maldives, please refer to: https://immigration.gov.mv/faq-for-visiting-the-maldives/