2937 Hokujo, Hakuba-Mura, Nagano, Nagano Japan 399-9301

Rest Assured

At Courtyard Hakuba, we live by the Golden Rule. Treating others like we'd like to be treated. It has always been our guiding principle.

That passion holds true now more than ever. As part of Marriott International's family of brands, we have implemented a multi-pronged approach to meet the health and safety requirements of our "Commitment to Clean" standards. These new protocols and elevated practices ensure high standards of cleanliness with a continued passion for service.

Taking great care of you starts with letting you know what to expect during your stay. Here are some of the steps we are taking and changes we have made to our amenities, services and facilities during your stay at Courtyard Hakuba.

Let us introduce you to what to expect.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
Temperature screening is necessary to all guests.

To maintain physical distancing signage is present directing guests where to stand when queuing and advising of capacity limits for hotel elevator.

When it comes to dining, our venues are practicing an elevated level of sanitization with time taken between each seat to clean and sanitize. Seating plans follow physical distancing requirements.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Area Cleaning: We have increased the frequency of cleaning and sanitization, in high touch areas including restrooms, elevator and hand sanitizations are provided throughout the hotel.

Personal Protective Equipment (PPE): Staff members are wearing PPE. And guests are required to ware facial masks, these are available at the hotel reception on request.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with industry approved cleaning products, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services while you are away from the room.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

In-Room Dining: Menu limited.


Delivered with disposable tableware.

The hotel restaurants and lounge are currently following the below-mentioned schedules which are in compliance with the local government directions.

For your safety, please wear a facial mask when entering these areas:

Dining & Bar LAVAROCK :
Breakfast 7:00 a.m. To 11:00 a.m. (set menu)
(7:30 a.m. ~ on weekends/public holidays)
Lunch closed
Lounge 11:00 p.m. to 10:00 p.m.
Dinner 18:00 p.m. to 10:00 p.m.
(set menu or alacarte menu is available)

Operation hours are subject to change depending upon the government mandates. Thank you for your consideration and kind understanding.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.



Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.

  • Mobile Key. Forgo the front desk altogether and go straight to your guest room

  • Mobile Dining. Order your private, in-room dining through the app.

  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.


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Not a Marriott Bonvoy member? Enroll here.


 

Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

Breakfast: Above platinum elite member.
Lounge Access: Above platinum elite member.
Welcome Gift: Either 500 point or Food Amenities.
Late Check-Out: 2 pm for gold elite members based on availability / 4 pm for platinum elite member above.
Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you departed.
Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.