4339 Nagakura, Karuizawa, Japan 389-0111

Taking Care of You.

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Karuizawa Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you’re in public areas of the hotel. We do appreciate your support and understanding.
Temperature screening is necessary to all guests.

To maintain physical distancing signage is present directing guests where to stand when queuing and advising of capacity limits for hotel elevator.

When it comes to dining, our venues are practicing an elevated level of sanitization with time taken between each seat to clean and sanitize. Seating plans follow physical distancing requirements.
In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

Enhanced Public Area Cleaning: We have increased the frequency of cleaning and sanitization, in high touch areas including restrooms, elevator and hand sanitizations are provided throughout the hotel.

Personal Protective Equipment (PPE): Staff members are wearing PPE. And guests are required to ware facial masks, these are available at the hotel reception on request.

Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with industry approved cleaning products, to support our already rigorous cleanliness protocols.

Room Amenities: Disinfectant wipes are available in the room for every arriving guest as well as upon request.

Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services while you are away from the room.
We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

In-Room Dining: Menu limited. All day 7:00am~9:00pm
The hotel restaurants and lounge are currently following the below-mentioned schedules which are in compliance with the local government directions.

For your safety, please wear a facial mask when entering these areas:

Grill & Dining G :
  • Breakfast 7:00 a.m. To 10:30 a.m. (All buffet)
  • Use of a facial cover or other safety kits are requested to all guests.
  • Lunch Temporarily closed until further notice
  • Lounge 11:00 a.m. to 9:00 p.m.
  • Dinner 5:30 p.m. to 9:00 p.m.
  • (Either course or alacarte meal, depending on the date)

Operation hours are subject to change depending upon the government mandates. Thank you for your consideration and kind understanding.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
  • Mobile Check-In/Check-Out: Let us know via the app when you are planning to arrive and once you have departed.
  • Mobile Key: Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining: Order your private, in-room dining through the app.
  • Mobile Guest Requests: Connect with us via the app to request items you would like delivered to your guest room.

Not a Marriott Bonvoy member? Enroll here.


Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:


  • Breakfast: Breakfast: Above platinum elite member.
  • Welcome Gift: Welcome Gift: Either 1000 point or Food Amenities.
  • Late Check-Out: Late Check Out: 2 pm for gold elite members based on availability / 4 pm for platinum elite member above.
  • Mobile Guest Requests: Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.