2 Resorts Drive, Manila, Philippines 1309

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Manila Marriott Hotel.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates.
  • Partitions are installed at Front Desks and Food and Beverage outlet service lines.
  • Sneeze guards are installed in F&B Outlets with implemented optimal seating arrangements mandated by local government.
  • Hydroalcoholic disinfectant gels and hand sanitizers are distributed in high-traffic areas.
  • Guest luggage/ suitcase is sprayed with disinfectant upon entry.
  • Mobile check-in, service requests, and room service orders delivered right to your door via the Marriott Bonvoy™ mobile app.
  • No valet service is currently available for parking.
  • Face coverings are required to be worn in hotel public areas.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g., face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.


Room Amenities:

 

  • In-room coffee makers are available during the stay.
  • Welcome sanitary kit is available that contains sanitary wipes, hand sanitizer, disinfectant spray, a face mask and pair of gloves.
  • Minibar items are sanitized and sealed and will be available only upon request.
  • Magazines, brochures and printed materials has been removed.
  • Face masks are available upon requests.


Housekeeping Service:


Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will not provide housekeeping automatically every day. If you wish to receive daily housekeeping refresh service, please let us our guest services team know. We will be happy to make schedule service according to your preferences.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Health Club: Closed.
  • Quan Spa: Closed.
  • Outdoor Pool & The Deck: Closed.
  • Shuttle: Not available. Car hire is available, advanced booking required. In car amenities include water, sanitary wipes, face masks. Car is sanitized before and after use.
  • Room Service: Currently not offered.
  • Executive Lounge: Closed, currently using the Greatroom.

Modified operational practices for in-room dining, no self-service buffets, all food handlers trained on safe food preparation and service practices, and self- and independent audits in accordance with food safety standards as guidelines.

Digital menus are available in all areas. We strongly recommend advance booking, use of contactless payments or credit/debit card payments.

Food delivery will be available to guests for both in-house or outside the hotel (home delivery - via delivery couriers) from our restaurants. Pick-up service is available from front desk or directly from the restaurant as the preferred option.

 

  • In-room Dining: 24 hours available. Menu can be ordered through IRIS QR code or AYS
  • Greatroom: Open from 7:00AM - 9:00PM, serving Marriott Café's breakfast ala carte, all-day dining menu and special Hung's Kitchen menu. Breakfast of Elite guests , US Embassy guests, FITs and other guests which are not on mandatory quarantine can also avail their breakfast at the Greatroom.
  • Marriott Café Bakery: Open from 7:00AM - 8:00PM, for bakery items and food takeaways
  • CRU Steakhouse: Open daily from 5:00 PM - 9:00 PM
  • Marriott Café: Closed
  • Man Ho. Closed
  • Still. Closed
  • Crema. Closed
  • Mian. Closed
  • Manila Life Café. Closed

Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:

 

  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Discount is applicable to both in-house and non-stay Marriott Bonvoy members on food and beverage for lunch and dinner. However, discount is not applicable to breakfast. Breakfast may be defined differently by outlets.
  • Lounge Access: currently closed, we use the Greatroom for now.
  • Welcome Gift: this is provided from Gold Elite status, 500 MB points.
  • Late Check-Out: upon availability.
  • Mobile Check-In/Check-Out: this is being used to those member who uses the mobile app.
  • Mobile Key: this is being used to those member who uses the mobile app.
  • Mobile Dining: guest can order via QR code from the TV in the room.
  • Mobile Guest Requests: this is being used through mobile chat.

Elevated Screening Procedures

 

  • Full compliance with daily health checklist as required by local authorities 
  • Daily physical screening of our associates at the medical clinic
  • Random Covid-19 testing

 

Comprehensive Training & Resources 

 

  • Workplace safety protocols
  • Associate well-being programs
  • Housekeeping - daily essential training that covers important topics such as proper use of  chemicals, cleaning protocols and PPEs 
  • Finance - standup and online trainings on sanitizing hands and safety in workplace 
  • HR - Re-onboarding training for hosts, updating and disseminating information on Commitment to Clean standards
  • Engineering - Daily monitoring on safety checklist and daily audit on PPEs
  • F&B operations - Elimination of self-service in outlets, daily training on new standards on restaurant according to local government recommendation
  • Kitchen - increased attention to food handling trainings and focus on Hygiene Officer checklist
  • Cafeteria - a healthy diet plan for associates' daily consumption 
  • Loss Prevention - Daily audit on Safety procedures for the hotel to ensure all are in compliance of new health & safety standards
  • Laundry - Aside from daily standup briefings, signages in the laundry area reminding all on proper handling of garments and safety standards in place 
  • Sales & Marketing - standup and online trainings to reinforce knowledge on Commitment to Clean. Every 2 hours disinfection of own work areas. 

 

24/7 Medical Clinic Operations

 

  • Operated by Healthway Medical 

 

Associates are equipped with the appropriate PPE based on the service rendered.