M. Adriatico corner General Malvar Street, Manila, Philippines 1004

Taking Care of You

Taking care of you has always been our number one priority, so you can focus on what's most important to you.

As part of Marriott International's family of brands, we have implemented a variety of new protocols and elevated practices, in response to the COVID-19 pandemic and keeping with our high standards of cleanliness and commitment to providing excellent service.

We have also made a few adjustments to the services, amenities, and facilities available during your stay.

Here is what to expect during your stay at Sheraton Manila Bay.
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Hotel Information

For more information on Marriott's Commitment to Cleanliness, please visit our corporate site.
Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings whenever you're in public areas of the hotel. We do appreciate your support and understanding.
  • Signage throughout our hotel will remind guests to maintain social distancing with revised seating capacities in our restaurants, fitness and spa areas in accordance with Philippine government guidance.
  • Hand sanitiser stations are available in high-traffic areas.
  • Partitions have been installed at front desks and food service counters.
  • Self-Parking recommended, valet service available on request.
  • We encourage the use of the Marriott Bonvoy App for a faster, contactless check-in. You will still be required to present an ID upon arrival. This will allow us to provide a Mobile Key for your stay after registration to access your room. Contact our Guest Services team throughout your stay via the Mobile Chat option and upon check-out your invoice will be available to view directly in the app.
  • Luggage assistance is available on request. All bags will be disinfected upon arrival.
  • Face coverings are required to be worn in hotel public areas.

All of the precautions are subject to change with updated government guidance.

In keeping with Marriott's Commitment to Clean, we have made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

 

  • Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including lobby, restrooms, and elevators as well as provided hand sanitizing stations in high traffic areas.
  • Housekeeping services: Have been revised to limit staff interactions and rooms will be serviced after the 3rd night of stay as standard. Daily service is available upon request.
  • Personal Protective Equipment (PPE): Staff members will wear PPE (e.g. face coverings, gloves, etc.) based on the activities they are performing and based on direction by the local authorities. Guests are welcome to wear personal face coverings.
  • Electrostatic Spraying: We're utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.
  • Room Amenities: Room service is available. Sanitation kit are available in the room for every arriving guest as well as upon request.


Every guest room is thoroughly cleaned and disinfected prior to your arrival. We will provide housekeeping cleaning services after your third night with us and while you are away from the room. If you'd like to receive additional daily cleaning, simply let our team know and we will gladly take care of it.

We are committed to making the amenities and services at our property available to you while complying with local regulations, including guidance on reducing capacity in public spaces and reinforcing social distancing. The modifications we have made include:

 

  • Fitness Center: Closed until further notice.
  • Swimming Pool: Closed until further notice.
  • Restaurant and Bars: Open for in-house guest only. Reduced capacity, social distancing is observed, advance booking required. Time limit may be in place at peak times to enable enhanced cleaning protocols. Face masks are required.
Digital menus are available in all areas (single-use physical menus also available). We strongly recommend advance booking, use of contactless payments or credit/debit card payments.

Food delivery will be available to our guestrooms and for takeaway from our restaurants. Pick-up service for direct food-to-go order is available at the driveway. Food delivery via Food Panda and Klook is also available.
Marriott Bonvoy Member Benefits: We are committed to delivering the Marriott Bonvoy benefits for your membership level. Thank you for your understanding in cases where we may have to offer an alternative.

Marriott Bonvoy members are invited to use the Marriott Bonvoy App (available on the App Store and Google Play) to take advantage of contactless options, including:
 
  • Mobile Check-In/Check-Out. Let us know via the app when you are planning to arrive and once you departed.
  • Mobile Key. Forgo the front desk altogether and go straight to your guest room.
  • Mobile Dining. Order your private, in-room dining through the app.
  • Mobile Guest Requests. Connect with us via the app to request items you would like delivered to your guest room.

 

Not a Marriott Bonvoy member? Enroll here.



Available benefits vary by location and membership tier. At this hotel, please note that we currently offer the following Marriott Bonvoy benefits:

 

  • Breakfast: Packed Breakfast.
  • Lounge Access: Lounge access is not available at this current time.
  • Welcome Gift: Yes.
  • Late Check-Out: Available.
  • Mobile Check-In/Check-Out: Available.
  • Mobile Key: Available.
  • Mobile Dining: Not currently offered.
  • Mobile Guest Requests: Available.

For the Health and Safety of our Associates & Customers, the following precautions may be in place during your event:

 

  • Social distancing measure which may include one-way system, space capacity limits in public areas (e.g. restrooms, lifts)
  • Hand sanitiser stations in public areas, event spaces and face coverings available on request for all guests
  • Single use cutlery, cups, water bottles/cans, function rooms linen-less table setup
  • Enhanced Cleaning Protocols including but not limited to: disinfect all equipment setup before/after meeting, routine cleaning throughout day of high-touch areas
  • Food will be pre-boxed/pre-packed with no self-service buffets
  • Staggered arrivals, departures and breaks. Queuing may be required
  • Group lead contact details will be kept with our safety and security team to support government contact tracing initiative

Our dedicated event planner will work with event organisers on the implementation of protocols and procedures specific of your event.

All of the precautions are subject to change with updated government guidance.